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I don't always contact my credit card company but when I did I was in big surprise. I am so disappointed to find out it was out sourced in the Philippines, their word of customer service and helping you is not the same expectations in the United States.

The filipino way is any answer will work but for us Americans we don't want NO BS answer. The person that I was talking to was giving me an excuse that the system is updating (BS).

It is frustrating to talk to someone that does not understand what a "customer service is" and unable to understand you. I decided NOT to call in the evening anymore and hoping to contact a customer service based in the US otherwise say bye-bye to my credit cards.

Reason of review: Poor customer service.

Chase Bank Cons: Worst customer service.

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The next time you call, ask for a representative in the United States. It canโ€™t hurt to try and asked for one.

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