For months now I have been unable to access my 3 credit card and my mortgage accounts. I have to do a song and dance just to get into see any of this. This has been going on for many months now. I have called time and again to have this fixed. They fix it so for perhaps 1 day I am able to log in and then once again it starts.
Today I try again and get this same message that my computer cannot be recognized. I call them and get the run around. I talk to 7 different people. This is outrageous for this to happen. All I want to do is check my accounts. This does not happen with any of my other financial institutions.
As I write this I am now being transferred once again to internet services. Back to where I was when that person asked me to hold for 2 minutes while he checked on something and never came back. I guess he disappeared into the black hole.
Now they say something about the browser not having the cookies. Wouldn't this be something I would find to be the same with all my other accounts? Only with Chase do I have this problem.
RAY RUIZ, SAN ANTONIO TX, ONLINE TECH SUPPORT was the last person I spoke with who insisted this is a Google Chrome browser issue.
I finally got off phone call which lasted for approximately 1 hour. What a waste of my time.
I am seriously thinking of cancelling my credit cards and going elsewhere for my mortgage.
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