I live in Dallas Texas and have been a chase client for over 10 years. On September 7, 2017 I used my chase debit card at a grocery store at approximately 6:30 pm in Dallas Texas.
On September 8, I got a message from Chase regarding possible fraudulent activity on my card. I immediately went to a chase branch to report that on September 8 my account had been accessed through an ATM machine in Florida and someone had taken out $555.00. My card was cancelled and soon thereafter I was credited the $555 back into my account. On September 20, 2017 the same thing happened.
$500 taken from my account via an ATM in Florida. I again visited the branch and they once-again cancelled my NEW card (which hadn't even arrived to me in the mail yet!) ands credited me the $500 that was stolen. On September 28, 2017 Chase reversed the original $555.00 credit and took it BACK out of my account. they have informed me that since the card had a chip it could not be counterfeited and therefore I am responsible for the money taken from my account in Florida - TWICE - and essentially called me a liar and a thief.
They have refused to put the money back into my account and consider the matter closed.
Nothing like being called a cheater, liar and thief by the banking institution I have used for over 10 years. Thomas Mitchell Dooley Dallas, texas
Product or Service Mentioned: Chase Bank Banking Service.
Reason of review: Poor customer service.
Monetary Loss: $555.
Preferred solution: Full refund.