Chase Mortgage double charged us for our monthly mortgage which drained our checking account. When we went to Chase Bank to fix it, they said they would start a "ticket" on it and that it would take about 5 days for them to get to it. In the mean time, we would be responsible for any overdraft charges from pending payments. Of course, there is nothing they can do to help us.
We have a high credit rating and have not had an overdraft in over 20 years. We are in a house that is upside down where Chase holds the mortgage and are struggling to keep up the payments. We believe that when we sign a contract that we fulfill the terms regardless of our circumstances. In other words, we are not problem customers.
Why would they increase the financial burden on a good customer based on an obvious mistake? It could be their mistake or it could be ours. How much would they be out if we just chose to walk away from our home? I could buy the exact same house across the street for about $70,000 less than what I owe on my current home.
I do not believe that it takes 5 days to refund an overpayment. THis is intentional BS designed to put us in a position where they can charge us exhorbitant overdraft fees.
Product or Service Mentioned: Chase Bank Checking Account.