i called to follow up on a dispute for a credit card charge. I ended up in the Chase call center in the Philippines. When I placed the call I was told to hold on after the call ended as I was selected to complete a survey.
The customer service agents are robotic and not very helpful. There is a cultural difference in the expectations of customer service which they never seem to achieve. In addition I encounter some that do not speak English very well. Everything is lost in translation so to speak.
I told the representative she was not helpful at all and to hang up the phone as I wanted to complete the customer survey I was selected for after the call. She refused to end the call from her end. If I hung up I would not be able to answer the survey I had been selected for and she knew that.
I help the line open for 20 minutes as she sat there refusing to hang up when I asked her to do so.
The overseas call centers leave a very black eye on Chase. I was finally able to be transferred to an American call center after I called Chase back. I filed a fomal complaint against the customer service rep in the Philippines. I was also able to change the settings on my account such that anytime I call in and punch in my bank details I will be sent to a US based call center only.
Chase needs to sit down with "Camille" a supervisor in the dispute department at the Philippines, and go over customer service expectations and procedures.
johnnacalverase wrote the review because of bad quality at Chase Bank. Reviewer claimed that he or she wants Chase Bank to "do not send us based calls overseas".
The most disappointing in user's experience was poor customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.