State: Texas City: Houston Clear all filters (30 of 1629 reviews match)
filters
State:
City:
Product:
Show

Chase Bank review in Houston, Texas: 6+ day hold on deposited check.

1.0
Details
I wanted to help my nephew pay his college tuition. I deposit a check into his account at Chase Bank. After 6 days there is still a hold on my check and he cannot pay his tuition. I had to resort to using a credit card for instant results. I have an 800 plus credit rating with Bank of America. You would think in today's world they could move cash faster. The money was deducted from my account on the first day.
View full review
1 comment
Anonymous
#1750932

Sounds his account was new, even boa holds checks for that long in new accounts, it’s properly disclosed upon opening, I suspect he might need to take remedial reading and comprehension to understand the documents provided

Review
#1658347 Review #1658347 is a subjective opinion of poster.

Chase Bank review in Houston, Texas: Not authorize transation

2.7
Details
I intended to make only purchase from micrsoft of $26.10 but an error occured and i was charged four times. I would simply like three of these purchases removed.
View full review
Review
#1379700 Review #1379700 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Problems with payment
1.0
Details
I've never used them before, nor will I ever again. My father-in-law has recently been laid off, and an intent to help him and my mother-in-law with their bills, I decided to send him some cash through their Chase account. Because, that's what family is for. Only to...
View full review
1 comment
Anonymous
#1201311

They do that for money laundering reasons. People in laundering rings go around depositing dirty money into different people's accounts until it's clean. Chase is just trying to protect themselves and their customers.

Review
#896679 Review #896679 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
I opened an account with Chase last year. Loved all the features, used my account accordingly, minimal times I over spent or charged an NSF. My boyfriend and I deposit US POSTAL MONEY ORDERS on a regular basis. They are donations for our fund, etc. On Friday, June...
View full review
2 comments
Anonymous
#1192300

Continue from my post...

It doesn't sound reasonable for you. Sounds extremely reasonable for the bank

View more comments
Review
#874727 Review #874727 is a subjective opinion of poster.
Product
Chase Bank Account
Cons
  • No one at chase would help with where the money went
Reason of review
Poor customer service
Loss
$3365
Preferred solution
Full refund

Chase Bank review in Houston, Texas: Declined Charge

2.0
Details
Ordered a washer/dryer online due to low price. Home depot processed the order and confirmed it, then Chase 'declined' the charge and referred it to the 'Fraud' Dept. I called them and asked why. Their comments was it was an 'unusual' charge. When I reprocessed the order again (new order) I told them they had better not decline the charge. I stayed on the line and made them accept it. Then the Chase rep let me know the charge could still be declined later in the day, or would not be fully accepted up to 24 hours. I then got a text from my spouse saying Chase had contact him about the charge (the Chase account is a joint account). Chase plays games with customers credit and money. Nothing you purchase is in confidence; they will hurt you and your family.
View full review
Review
#863436 Review #863436 is a subjective opinion of poster.
Product
Chase Bank Sapphire Preferred Credit Card
Reason of review
Sneaky credit card customer service

Chase Bank Customer Care Review from Houston, Texas

1.0
Details
If you like to be insulted, degraded, underwrited, and bullied by the Chase Bank employees, then you should definitly visit and bank with the Tomball Chase Bank Location located off of FM 2920 in Tomball, TX. My entire family currently as of today, all bank with this Chase Bank. But all 7 of us will be changing banks tomorrow. My daughter and myself have banked with Chase for years and over the last 9 months including today, our Chase Bank credit cards and or ACH debits or online purchases have had fradulant charges and money removed from checking and savings accounts 13 times in 9 months. We have even changed bank account numbers, passwords and credit card along with atm cards. We have also gone to the extient of buying new computers. We went into this location today to dispute the $2000 in unauthorized tranactions on our accounts that have been made over the last couple days. Instead of a concerned or even caring employee to actually help us, this particular Stupied Chase Bank Employee tried to tell us that this was all of our fault. In the hour that we were there, the Chase Bank employee at the Tomball location insulted my daughter and myself several times. He asked my daughter if she was a drug dealer, and went on to asking several inappropriate, unnessary, unprofessional questions to myself and my daughter. If i was man, i would have knocked him out. He spoke to us like we were stupied and degraded us. However, little does he know, and maybe if he would not have been so judgemental on the way we looked this afternoon, i am a very successful Vice President of a software data company and make well over 10x his salary and my daughter is about to be a Pediatric surgyen before the age of 27. If he would have asked my appropriate questions, he would have learned that we have been volunteering all day today to help clean up after the Houston Floods and that is why we were all dirty and nasty. Obviously, not to fast with numbers, not only did Chase just loose 7 customers, you lost 7 customers that have deposited over $400,000.00 totaled in direct deposits over the last 5 months combined. I have never been treated this poorly in all of 45 years. Especially in Tomball, TX. I have heard several stories and horrible reviews of this particular Chase Bank and now i know they are all true. Good bye Chase Bank.
View full review
Review
#863018 Review #863018 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service

Chase Bank review in Houston, Texas: Bad customer service

1.3
Details
I have been a loyal Chase customer for over 30 years. I have had a Chase credit card for over 25 years. Chase has repeatedly denied charges to my credit card when I am outside my primary zip code even though I have called them repeatedly to tell them I would be traveling to another state. I have only had one charge to my credit card thatI challenged. I to not lose my credit card. They are just incapable of correctly programming their system. Maybe if they did not pay their CEO an outrageous salary or pay huge fines for fraud, they would not have to nickel and dime their loyal customers.
View full review
Review
#832059 Review #832059 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Poor customer service
1.0
Details
RUDE! UNKIND! DISRESPECTFUL! UNCARING! UNPROFESSIONAL!! We lost our income's and called CHASE BANK to ask for an extension on our auto loan, which we have always been on time with and have Not missed a payment before. We were informed that Because we lost our income by...
View full review
3 comments
Anonymous
#1660870

chase is for rich people

View more comments
Resolved
Review
#815636 Review #815636 is a subjective opinion of poster.
Service
Chase Bank Auto Loan
Reason of review
Poor customer service
Loss
$17000

Other Product Review

Im standing in line at Chase on east freeway in Houston, TX. There is only 1 tellar on a Friday with over 10 people in line. This is ridiculous.
View full review
Review
#766632 Review #766632 is a subjective opinion of poster.

Contact Chase Bank Customer Service

Website:
Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

Chase Bank Products and Services Reviews

Compare Chase Bank to

Chase Bank
Chase Bank
1483 reviews
1.5
VS
Bank Of America
Bank Of America
1483 reviews
1.5
Compare Chase Bank vs Bank Of America

Latest Question

Chase Bank Questions

Chase Bank Checking Account Review

1.0
Details
My name is Adel. I went to open an checking and savings account at chase branch on 24230 NW FRWY, cypress, TX. The banker his name is "John Chance" is very rude and racism. Even the manager didn't help at all. i don't recommend chase bank to anyone. Very bad customer service and rude.
View full review
Review
#758569 Review #758569 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Reason of review
Poor customer service