I was a Chevy Chase Bank customer for 8 years with no problems.Loved the ATMs everywhere, usable website, and account features.
I knew CCB would become Capitol One, but I didnt know all the problems. TERRIBLE! Within 2 weeks of being a "new Capitol One customer" I became much happier to switch and be a "new PNC Bank customer". Capitol One has terrible customer service.
Tons of time spent waiting on the phone, I had one lady put me on hold, after waiting a long time she came back and said, "What was it that you needed me to do?"!!!!!
Capitol One has an aweful website, specifically in comparison to Chevy Chase or PNC.I am very happy with PNC, especially the mobile banking via my iPhone.