Rating: 3 Stars Clear all filters (55 of 1629 reviews match)
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3.4
Details
I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card...
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2 comments
Anonymous
#1768393

You’ve got to be either a cop or one of the most challenged people on the internet, if you’re a cop no one is stupid enough to believe someone would innocently post their visa number on a public website, if you’re not a cop, we’ll you proved there are really stupid people in the world

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#1687344 Review #1687344 is a subjective opinion of poster.

Chase Bank review in Chicago, Illinois: Never received debit card in mail

3.3
Details
After some consistency was finally able to obtain some information. I got notice that i would get card in3 to 5 business. After being persistent i was told up to ten business days... Just not sure. Facepalm
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#1677507 Review #1677507 is a subjective opinion of poster.

Chase Bank review: Leaving after 30 years.....never to return

3.4
Details
it seems this bank will go out of its way to cause problems for their own customers.....they change rules and operations all the time making it harder to do business ..... their machines rarely work... when they do they do not have much money.... the lines are very long for the past year.... i guess they are cutting back and now they want the customer to know by heart all their account numbers or they can not give them money or deposit money.....imagine that........ last straw
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Review
#1652516 Review #1652516 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.0
Details
My son recently passed suddenly at 38 years old. He had opened a Chase account the previous year, but had other accounts also. He died intestate under suspicious circumstances. In California, with an estate with no real property and valued at less than $150,000.00 it...
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Review
#1646331 Review #1646331 is a subjective opinion of poster.

Chase Bank review in Bakersfield, California: They'll take your $ but you can't get it out

3.0
Details
Chase has been my secondary account for years. I use it like a savings. It's very smooth sailing depositing funds but when you want to use them it's a whole other story. First they place arbitrary limits on withdrawals and spending. Say you have 10k on deposit - you can't make a 400$ purchase. Just bizarre. Also they will freeze your card supposedly for suspected fraud but unlike their rules state they DO NOT call you to advise you or to inquire about these "suspicious" (and they weren't) transactions. My opinion is they want your $ on deposit and they do everything they can to keep you from using it!
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Review
#1617762 Review #1617762 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
2.7
Details
I've been a Chase customer for a couple of decades. I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number....
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Review
#1602866 Review #1602866 is a subjective opinion of poster.
Pros
  • Solid financial reputation
  • Customer reps spoke english
  • Huge
Cons
  • Entire experience was like being held hostage
  • Being shunted from one dept to another
Reason of review
Condescending attitude of "Customer service"
Preferred solution
Let the company propose a solution
Tags
  • Amazon Card
2.8
Details
I recently had a very unfavorable and sour experience with Chase Bank's Services. Here's the story: 1. I wrote a check to a merchant from my Account#1 2. While the check was still in transit, I called Chase and asked to make a stop payment on March 9 3. I realized the...
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Review
#1526726 Review #1526726 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Cons
  • Handling of stop payment
  • Issuing a check then stopping payment
  • Keeping phone records of customer conversations
Reason of review
Poor customer service
Loss
$1410
Preferred solution
Full refund
Tags
  • Annoyed
  • No Customer Solution Or Resolutio
  • Poor Busines Ethics
  • Phone Banking
  • Stop Payment
2.7
Details

Update by user Mar 29

The day after my message appeared on pissed consumer, Chase managed to straighten out my accounts. They didn't notify my, they just fixed the problems. Thank you so much for your help.

Original review posted by user Feb 17

Have had chase credit card since 1997. Card hacked December 2018. In Jan Chase...
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Review
#1474283 Review #1474283 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Cons
  • Errors on a regular basis
  • Disregard of members
  • Customer service representatives
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Care

Chase Bank review in Houston, Texas: Not authorize transation

2.7
Details
I intended to make only purchase from micrsoft of $26.10 but an error occured and i was charged four times. I would simply like three of these purchases removed.
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Review
#1379700 Review #1379700 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Problems with payment

Contact Chase Bank Customer Service

Website:
Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

Chase Bank Products and Services Reviews

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Latest Question

Chase Bank Questions
2.9
Details
This Friday morning on 10-5-18 I went to a Chase Bank and paid off my car loan. The teller nor anyone in that branch are authorized to sign my title for release of Lean. Oh BTW, I have a buyer for my car that would like to take possession of it tomorrow, but a can't...
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4 comments
Anonymous
#1575264

Oh you mean like I shouldn't make the assumption that your an idiot, or make the assumption that you are either some young punk or some female that doesn't understand much of anything only what they want to think and believe. Oh gosh!!

I've said to much!!

Oh gosh I hope you don't respond with some more idiotic remarks. If you can't assist me with a positive response then go find something else to do.

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Review
#1374314 Review #1374314 is a subjective opinion of poster.
Service
Chase Bank Auto Loan
Reason of review
Problems with payment