Rating: 2 Stars Clear all filters (101 of 1629 reviews match)
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2.2
Details
My mother passed away 3 months away and Chase couldn't have screwed it up more. My dad and I couldn't figure out how to log in to check what she owed and pay it, so we called Chase. My mom had a business account and 2 personal accounts. Without asking us, Chase...
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1 comment
Anonymous
#1729121

No one cares...

Review
#1576528 Review #1576528 is a subjective opinion of poster.
Pros
  • Convenience
  • Branches all around me in nyc
Cons
  • What happened to me
  • Poor estate administration
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.6
Details
First, I opened my account online, only to receive the $200 promotion (after your accunt has a direct deposit) to keep my account open for 6 months. My first check wasn't set up for a direct deposit. When I went into the branch to cash my check (which was a Wells Fargo...
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Review
#1552813 Review #1552813 is a subjective opinion of poster.
Service
Chase Bank Online Banking
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Deliver product or service ordered

Chase Bank review: Customer service

1.6
Details
Customer service was rude and unaccomodating.
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Review
#1521263 Review #1521263 is a subjective opinion of poster.
1.5
Details
Wed. March 27, 2019- I deposited a large personal check into my checking account. (Over $10k) via ATM. ATM said funds would be available Friday March 29. It is Monday, April 1, & funds are still being held & I'm being told they will be held until Friday April 5. First...
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Review
#1505279 Review #1505279 is a subjective opinion of poster.
Product
Chase Bank Check Deposit
Reason of review
Order processing issue
1.5
Details

Update by user Nov 04, 2018

They did nothing to correct it. I still hate them!

Original review posted by user Oct 03, 2018

I tried to get the Marriott Chase Credit card to use for my hotel stays. I applied and have good credit. I have 2 other credit cards from over 5 years with them. I have a checking account from over 10 years with them....
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2 comments
Anonymous
#1575220

What difference does it make that you applied for more than 5 credit cards in the past year? You really asked that? Means you’re a credit risk, oh and no they won’t earn any money if you never pay them including the annual fee, sounds to me like your behavior is risky, chase thinks so too and they were smart not to loan you any money

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Review
#1372622 Review #1372622 is a subjective opinion of poster.
Product
Chase Bank Marriott Rewards Credit Card
Reason of review
Poor customer service
Preferred solution
They should of issued the card
2.1
Details
how can I rate 0 stars CHASE BANK !!! worst experience... Waited for the debit card for months and still have not received. very frustrating service. They will ask you to visit the bank location for everything. Not helpful for anything no service no technology no trust...
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1 comment
Anonymous
#1544171

OMG if you honestly think BOA is better than Chase I'd tell you to stop taking all those drugs...BOA will have 1 teller working but 3 people in the lobby greeting you....JPM is SOOOO much better than BOA

Review
#1333646 Review #1333646 is a subjective opinion of poster.
Product
Chase Bank Debit Card
Reason of review
Order processing issue
2.2
Details
I opened a Checkings account at Chase because of their promo where they'd give you $150 for setting up direct deposit when opening an account. Also, they are compatible with virtually any virtual wallet or financial app in the market right now, and I like the...
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1 comment
Anonymous
#1526796

Let’s see, it’s the banks fault you overdrew your account, they should have declined those transactions when in fact when opening your account they specifically ask you if you wanted overdraft or not, you could have said no but because you didn’t it’s their fault? Come on, take responsibility for your actions

Review
#1311567 Review #1311567 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Pros
  • Banking apps
  • Online access for all accounts bundled together
  • Compatible with apps
Cons
  • Overdraft policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$146
Preferred solution
Full refund
Tags
  • No Debit Card Protection
  • Charges
  • Fees
  • Overdraft Fees
  • Overdraft
1.7
Details
I've been a loyal credit card customer of Chase for years, and have never had a single late payment or any issues. So when I recently moved and needed a new bank for my personal checking account, I naturally thought of Chase since there was a local branch just a few...
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3 comments
Anonymous
#1598782

This one time i got a job printing checks from Craigslist and went to cash the first check and they brought me to risk management as well.

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Review
#1305952 Review #1305952 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Cons
  • Customer service and practices
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
1.5
Details
I tried to do an ACH transfer to my broker from CHASE Bank to the Broker which uses CHASE Bank. On at least two separate occasions over a two week period, Chase said the TRIAL deposit will not work, and the REJECTED my transfer. On BOTH occasions, the Deposits were in...
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Review
#1304693 Review #1304693 is a subjective opinion of poster.
Service
Chase Bank Service Transfer
Pros
  • Bill pay
Cons
  • On-line banking services
Reason of review
Order processing issue
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Chase Bank Funds Transfer

Contact Chase Bank Customer Service

Website:
Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

Chase Bank Products and Services Reviews

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Latest Question

Chase Bank Questions
1.8
Details

Update by user Aug 08, 2018

Here we are a month after this issue occurred and it is still going around in circles. Sad and frustrating.

Original review posted by user Jul 09, 2018

Someone committed fraud on our account. As soon as it was identified, the account was locked. Here it is, 2 weeks later, and having followed all of the...
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Review
#1299111 Review #1299111 is a subjective opinion of poster.
Product
Chase Bank Account
Cons
  • Customer service
Reason of review
Poor customer service