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My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo, BofA, Coinbase, Chase and others I am still trying to track down. According to California law, in order to avoid probate costs and simplify the estate...
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1 comment
Anonymous
#1786902

No, they want you to do what they want you to do. If you want the money, you have a choice.. Keep sending them what probably amounts to a cut 'n paste you don't understand, whine all over the place or put in the work.

Review
#1722235 Review #1722235 is a subjective opinion of poster.
Cons
  • Incompetent
Reason of review
Poor customer service
Loss
$50
Tags
  • No Customer Solution Or Resolutio

Chase Bank review in Goodyear, Arizona: ANY OTHER RENTAL CAR COMPANY

1.0
Details
FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!
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Review
#1711534 Review #1711534 is a subjective opinion of poster.
1.0
Details
I spoke with Jason Tiller at Chase for a couple weeks on several occasions about taking a equity line out on an investment property. Most banks won't do that but he said no problem. I requested that he double check and make sure he could do that. He want and checked...
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Review
#1701296 Review #1701296 is a subjective opinion of poster.
1.0
Details
On 11/1/19 I received a call from someone who identified himself as a Chase representative he told me that thought there could have been suspicious activity on my account regarding a scheduled payment on bill pay. I explained that it was me that I set it up to pay my...
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#1699672 Review #1699672 is a subjective opinion of poster.

Chase Bank review: Chase is a joke

1.0
Details
Giving the run around on accounts. Every time go to see banker the over hour wait line is ridiculous. Manger is rude and doesn’t even know how to do her own bankers job.
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Review
#1696517 Review #1696517 is a subjective opinion of poster.
Product
Chase Bank Account
Cons
  • Rude manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Here's the story I have to tell about Chase Bank. I open an account as a new customer with them online, deposit a check and I think that everything is great. After they put a hold on my check for 4 days which I understand because I'm a new customer the funds finally...
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Review
#1695016 Review #1695016 is a subjective opinion of poster.
Service
Chase Bank Online Banking
Cons
  • Refusal to take accountability for their errors
  • Customer service is horrendous
  • Lack of any reasonable solution
Reason of review
Bank Chase refuses to unlock my account
Preferred solution
I want my money out of this account. All I want to do is transferred to another bank.
Tags
  • Poor Busines Ethics

Chase Bank review in Riverdale, Georgia: Pay off my deceased mother's mortage

1.0
Details
My mother died in 2015 informed Chase Bank was notified I am not responsible for the mortgage on the house and instead of sending me a paid in full receipt I have to pay the mortgage on the house. I have not been able to get a paid in full receipt from Chase I talked to seven to eight different customer service representative to no avail.
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1 comment
Anonymous
#1769018

Are you serious?!? So, they said YOU'RE not responsible, did they say it was paid off before or just after her passing?

If so, great.

If not just because YOU don't owe the mortgage doesn't mean the balance isn't owed. Rather than posting here, you probably should get an attorney as soon as possible before the bank comes after the property.

Review
#1692416 Review #1692416 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Pros
  • No one is very helpful
  • Limted helpfulness
Cons
  • No one takes responsibility for anything
Reason of review
Poor customer service
Loss
$19000
Preferred solution
Paid in full receipt

Chase Bank review: Chase & court ordered guardianship

1.0
Details
I went into my local branch on 10/2/19 with my court order. I was told it takes three business days to process the legal docs. Now here it is 11 BUSINESS days later and three more forms/steps and still NOTHING! Now my ward is going to be served with an eviction notice and it’s really all CHASE banks fault for holding money hostage that belongs to an incapacitated person. Shame on your legal department.
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Review
#1682402 Review #1682402 is a subjective opinion of poster.
Product
Chase Bank Account
Pros
  • Branch personnel helpful but limited in power
Cons
  • Terrible response of legal department
Reason of review
Poor practices in vetting legal right to access
Preferred solution
Come up with a better process to avoid unnecessary losses
Tags
  • Looonnnggg Processing
1.0
Details
My 93-year old mother died on July 31st. We contacted Chase because all of her accounts were there and informed them of her passing and asked for information on arranging for the orderly distribution of the accounts, i.e. people we needed to work with as administrators...
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Review
#1677966 Review #1677966 is a subjective opinion of poster.
Product
Chase Bank Freedom Credit Card
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Chase Bank Customer Service

Website:
Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

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Chase Bank review in Odessa, Texas: Never received debit card in mail

1.0
Details
Chase Bank review - Never received debit card in mail
Never received in mail my replacement card
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Review
#1671990 Review #1671990 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered