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2.3
Details

Update by user Jan 12, 2018

I went to the Local Chase Branch Manager and had a 25 minute discussion about what had happened when the checking/savings account was open. The manager did not want to change anything. It took persistent repeating of the facts before there was an agreement to pay the...

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Resolved
Review
#1167027 Review #1167027 is a subjective opinion of poster.
Product
Chase Bank Coupon
Pros
  • Direct deposite went through ok
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • new customer
1.5
Details

Update by user Nov 20, 2017

Check was passed! Chase Platinum Checking is the best

Original review posted by user Nov 01, 2017

My name is Davion Deshay Sandifer. I am currently banking with you guys, I have had a direct deposit check submitted. The check was placed under hold. I had contacted the 24 Customer Service hotline. They told me to...
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Resolved
Review
#1124292 Review #1124292 is a subjective opinion of poster.
Product
Chase Bank Check Deposit
Pros
  • Website
Cons
  • Bank decisions
  • Employees
  • Bad service
Reason of review
Problems with payment
Loss
$1952
Preferred solution
TAKE MY CHECKING OFF OF RESTRICTIVE
Tags
  • Lack Of Disclosure
  • Time Consuming
1.0
Details

Update by user Nov 27, 2017

The issue was resolved, after I wrote 3 complains to CFPB - consumer complain ... It took one phone call from Chase to Citibank to resolve the issue.

The phone call lasted half an hour. So after 15 calls to Chase, 5 calls to Citibank, 15 emails, four months, three...

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Resolved
Review
#1122484 Review #1122484 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
1.0
Details
RUDE! UNKIND! DISRESPECTFUL! UNCARING! UNPROFESSIONAL!! We lost our income's and called CHASE BANK to ask for an extension on our auto loan, which we have always been on time with and have Not missed a payment before. We were informed that Because we lost our income by...
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3 comments
Anonymous
#1660870

chase is for rich people

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Resolved
Review
#815636 Review #815636 is a subjective opinion of poster.
Service
Chase Bank Auto Loan
Reason of review
Poor customer service
Loss
$17000
1.0
Details
Please see the attached correspondence with Chase bank. I walked into a my local Chase bank and was refused change of a $1 for a parking meter and was told that they only can makes change for customers. So I wrote to Chase bank and their response was more appalling...
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4 comments
Anonymous
#1341352

Its not uncommon for businesses to make their own law or interpret the law as they see fit. This may seem crazy.

Next time you need change. Go to a credit union. I bet they would gladly give you change. The reason is that they would hope to gain a customer by giving you change.

Don't listen to the bozo's below.

They're Chase trolls. I gain nothing by telling you the above.

I wish you the best and take care of yourself. God bless you.

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Resolved
Review
#806932 Review #806932 is a subjective opinion of poster.
Product
Chase Bank Account
Cons
  • Poor customer service
Reason of review
Poor customer service

Resolved: Chase Bank review in Poway, California: Chase recharging for removed fraudulent charges.

I had several fraudulent charges on my card in October. I called right away and took care of it, removing the charges, closing the account and sending out a new card. In December, they sent me a letter saying the charges are now considered permanently off my account and the investigation is closed. In February, they added one of the fraudulent charges back to my account. I called, they looked it up. They don't know why it is charged to me again. I have to wait for the original investigator to call me back, but the lady I spoke to said it must just be a mistake. If I don't hear back in 2 days, I can call again. I'm glad I kept all of my original notes. As someone who uses my card a lot, I check my online account every couple days. If I didn't do that, I could have easily missed this. I think that is their intention.
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Resolved
Review
#788845 Review #788845 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Problems with payment

Contact Chase Bank Customer Service

Website:
Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
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