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2.0
Details
Let me reiterate that Chase has horrible customer service in this area. When I called two days after my father's death to close his credit card--long before I had court papers appointing me as personal representative--they were happy to do so. They also, without...
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33 comments
BlushingRedWolf375
#1764016

I have nothing but bad experiences with Chase bank They truly are *** Numerous times I have had to dispute charges Only to receive nothing but grief and *** Going again thru trying to get refund for a product that I ordered online Never received it Filed complaint with USPS States package is lost Gave all of this information to Chase bank Still nothing and more repeatedly *** From them And still waiting for refund

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Review
#945027 Review #945027 is a subjective opinion of poster.
Product
Chase Bank Account
Cons
  • Customer service and practices
Reason of review
Poor customer service
Loss
$94000
Preferred solution
Deliver product or service ordered
1.0
Details
Here's the story I have to tell about Chase Bank. I open an account as a new customer with them online, deposit a check and I think that everything is great. After they put a hold on my check for 4 days which I understand because I'm a new customer the funds finally...
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Review
#1695016 Review #1695016 is a subjective opinion of poster.
Service
Chase Bank Online Banking
Cons
  • Lack of any reasonable solution
  • Customer service is horrendous
  • Refusal to take accountability for their errors
Reason of review
Bank Chase refuses to unlock my account
Preferred solution
I want my money out of this account. All I want to do is transferred to another bank.
Tags
  • Poor Busines Ethics

Chase Bank in Odessa, Texas - Never received debit card in mail

1.0
Details
Chase Bank - Never received debit card in mail
Never received in mail my replacement card
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Review
#1671990 Review #1671990 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.0
Details
My 93-year old mother died on July 31st. We contacted Chase because all of her accounts were there and informed them of her passing and asked for information on arranging for the orderly distribution of the accounts, i.e. people we needed to work with as administrators...
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Review
#1677966 Review #1677966 is a subjective opinion of poster.
Product
Chase Bank Freedom Credit Card
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Chase Bank in Riverdale, Georgia - Pay off my deceased mother's mortage

1.0
Details
My mother died in 2015 informed Chase Bank was notified I am not responsible for the mortgage on the house and instead of sending me a paid in full receipt I have to pay the mortgage on the house. I have not been able to get a paid in full receipt from Chase I talked to seven to eight different customer service representative to no avail.
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1 comment
Anonymous
#1769018

Are you serious?!? So, they said YOU'RE not responsible, did they say it was paid off before or just after her passing?

If so, great.

If not just because YOU don't owe the mortgage doesn't mean the balance isn't owed. Rather than posting here, you probably should get an attorney as soon as possible before the bank comes after the property.

Review
#1692416 Review #1692416 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Pros
  • No one is very helpful
  • Limted helpfulness
Cons
  • No one takes responsibility for anything
Reason of review
Poor customer service
Loss
$19000
Preferred solution
Paid in full receipt
1.0
Details

Update by user Sep 20

With other banks I was always treated like a person that can make mistakes and they helped me secure my account in cases were I felt it had been compromised. Chase just treated me like trash and made me feel ashamed that I had gotten scammed. They did nothing to insure...

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Review
#1659731 Review #1659731 is a subjective opinion of poster.
Product
Chase Bank Account
Pros
  • Access to online banking all the time
  • Great benefits
Cons
  • Does not do proper investigation
  • Do not care about customers
  • Quick to lay blame
Reason of review
Poor customer service
Preferred solution
I just want to know that this is not going to affect my credit or chances of getting a loan or mortgage or even job. I would like to be assured that my boyfriend will recieve most of his check as well.
Tags
  • Poor Customer Service And Care

Chase Bank - Zero Customer Service

1.2
Details
I've been trying for two months to get an answer from their customer service. Since I am unable to use the phone due to my disability, I must rely on their online messaging and email. Every time I ask a question, I'm told it's being "forwarded to the appropriate department" and that I should expect a response within a week. When the week is up and I ask why they haven't responded, I'm told that inquiry has been "forwarded to the appropriate department" and that I should receive a response within a week. And so on. They've actually spent more time avoiding helping me than it would have taken to help me. It's like some Kafkaesque dystopian bureaucracy. It's pure madness. I didn't think this level of willful incompetence could actually exist in the real world.
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Review
#1660020 Review #1660020 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Cons
  • Refusal to accommodate disability
  • Incompetent staff
  • Awful customer service
Reason of review
Poor customer service
Preferred solution
They know
Tags
  • Garbage

Chase Bank - Chase is a joke

1.0
Details
Giving the run around on accounts. Every time go to see banker the over hour wait line is ridiculous. Manger is rude and doesn’t even know how to do her own bankers job.
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Review
#1696517 Review #1696517 is a subjective opinion of poster.
Product
Chase Bank Account
Cons
  • Rude manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Chase Bank - Chase & court ordered guardianship

1.0
Details
I went into my local branch on 10/2/19 with my court order. I was told it takes three business days to process the legal docs. Now here it is 11 BUSINESS days later and three more forms/steps and still NOTHING! Now my ward is going to be served with an eviction notice and it’s really all CHASE banks fault for holding money hostage that belongs to an incapacitated person. Shame on your legal department.
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Review
#1682402 Review #1682402 is a subjective opinion of poster.
Product
Chase Bank Account
Pros
  • Branch personnel helpful but limited in power
Cons
  • Terrible response of legal department
Reason of review
Poor practices in vetting legal right to access
Preferred solution
Come up with a better process to avoid unnecessary losses
Tags
  • Looonnnggg Processing

Contact Chase Bank Customer Service

Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

Chase Bank Products and Services Reviews

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1.0
Details
In April, I found $1200 charged on my ATM card, so I called Chase to dispute the charges. Chase issued me a temporary refund and said they would investigate the charges, that same day I found out hat my 11 year old son had made the charges on his tablet through the...
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Review
#1644714 Review #1644714 is a subjective opinion of poster.
Pros
  • Overdraft
Cons
  • Tellers lying
  • Dont want you to speak to supervisor
Reason of review
Haven't received a refund that I was told I was reciveing 4 months ago
Loss
$1200
Preferred solution
Full refund
Tags
  • Learn what customer service means