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Most Helpful
2.0
Details
Let me reiterate that Chase has horrible customer service in this area. When I called two days after my father's death to close his credit card--long before I had court papers appointing me as personal representative--they were happy to do so. They also, without...
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33 comments
BlushingRedWolf375
#1764016

I have nothing but bad experiences with Chase bank They truly are *** Numerous times I have had to dispute charges Only to receive nothing but grief and *** Going again thru trying to get refund for a product that I ordered online Never received it Filed complaint with USPS States package is lost Gave all of this information to Chase bank Still nothing and more repeatedly *** From them And still waiting for refund

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Review
#945027 Review #945027 is a subjective opinion of poster.
Product
Chase Bank Account
Cons
  • Customer service and practices
Reason of review
Poor customer service
Loss
$94000
Preferred solution
Deliver product or service ordered
1.0
Details
I spoke with Jason Tiller at Chase for a couple weeks on several occasions about taking a equity line out on an investment property. Most banks won't do that but he said no problem. I requested that he double check and make sure he could do that. He want and checked...
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Review
#1701296 Review #1701296 is a subjective opinion of poster.
In short, they closed out my dispute case based on a false statement. My card was compromised around the time this transaction took place. I reported a few other transactions as fraudulent, but not the one I'm disputing. In fact i called the dispute department...
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Review
#1699910 Review #1699910 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Cons
  • Lies
Reason of review
Problems with payment
Preferred solution
Full refund
1.0
Details
On 11/1/19 I received a call from someone who identified himself as a Chase representative he told me that thought there could have been suspicious activity on my account regarding a scheduled payment on bill pay. I explained that it was me that I set it up to pay my...
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Review
#1699672 Review #1699672 is a subjective opinion of poster.

Chase Bank - Chase is a joke

1.0
Details
Giving the run around on accounts. Every time go to see banker the over hour wait line is ridiculous. Manger is rude and doesn’t even know how to do her own bankers job.
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Review
#1696517 Review #1696517 is a subjective opinion of poster.
Product
Chase Bank Account
Cons
  • Rude manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Here's the story I have to tell about Chase Bank. I open an account as a new customer with them online, deposit a check and I think that everything is great. After they put a hold on my check for 4 days which I understand because I'm a new customer the funds finally...
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Review
#1695016 Review #1695016 is a subjective opinion of poster.
Service
Chase Bank Online Banking
Cons
  • Refusal to take accountability for their errors
  • Customer service is horrendous
  • Lack of any reasonable solution
Reason of review
Bank Chase refuses to unlock my account
Preferred solution
I want my money out of this account. All I want to do is transferred to another bank.
Tags
  • Poor Busines Ethics

Chase Bank in Riverdale, Georgia - Pay off my deceased mother's mortage

1.0
Details
My mother died in 2015 informed Chase Bank was notified I am not responsible for the mortgage on the house and instead of sending me a paid in full receipt I have to pay the mortgage on the house. I have not been able to get a paid in full receipt from Chase I talked to seven to eight different customer service representative to no avail.
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1 comment
Anonymous
#1769018

Are you serious?!? So, they said YOU'RE not responsible, did they say it was paid off before or just after her passing?

If so, great.

If not just because YOU don't owe the mortgage doesn't mean the balance isn't owed. Rather than posting here, you probably should get an attorney as soon as possible before the bank comes after the property.

Review
#1692416 Review #1692416 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Pros
  • No one is very helpful
  • Limted helpfulness
Cons
  • No one takes responsibility for anything
Reason of review
Poor customer service
Loss
$19000
Preferred solution
Paid in full receipt
Chase Bank is withholding a $18,151 wire transfer sent on Oct 11 from a company who banks with Chase, to my company. The memo line on the wire transfer states the name of the client for whom we provided services on a solar energy project, " _______ Muhammed". When the...
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1 comment
Anonymous
#1768445

No, it reeks of common everyday fraud and they're trying to protect you. Is this fraud, maybe, maybe not but the protocols are in place.

It has nothing to do with the name.

It could have been wire to John Smith and the same thing would happen. Also, if this is going offshore, your government quietly has restricted offshore transfers to $10,000.00 to keep people from moving their money out right before the next collapse.

Review
#1689165 Review #1689165 is a subjective opinion of poster.
Cons
  • Pocketing wire transfer instead of releasing funds
Reason of review
Problems with payment
Loss
$18151
Preferred solution
Deliver product or service ordered

Update by user Oct 24

This had nothing to do with Williamsburg, VA and I did not intend for it to be posted twice.

Original review posted by user Oct 24

Chase Bank is withholding a $18,151 wire transfer sent on Oct 11 from a company who banks with Chase, to my company. The memo line on the wire transfer states the name of the...
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Review
#1689163 Review #1689163 is a subjective opinion of poster.
3.4
Details
I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card...
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2 comments
Anonymous
#1768393

You’ve got to be either a cop or one of the most challenged people on the internet, if you’re a cop no one is stupid enough to believe someone would innocently post their visa number on a public website, if you’re not a cop, we’ll you proved there are really stupid people in the world

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Review
#1687344 Review #1687344 is a subjective opinion of poster.

Contact Chase Bank Customer Service

Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

Chase Bank Products and Services Reviews

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Chase Bank - Chase & court ordered guardianship

1.0
Details
I went into my local branch on 10/2/19 with my court order. I was told it takes three business days to process the legal docs. Now here it is 11 BUSINESS days later and three more forms/steps and still NOTHING! Now my ward is going to be served with an eviction notice and it’s really all CHASE banks fault for holding money hostage that belongs to an incapacitated person. Shame on your legal department.
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Review
#1682402 Review #1682402 is a subjective opinion of poster.
Product
Chase Bank Account
Pros
  • Branch personnel helpful but limited in power
Cons
  • Terrible response of legal department
Reason of review
Poor practices in vetting legal right to access
Preferred solution
Come up with a better process to avoid unnecessary losses
Tags
  • Looonnnggg Processing