Chase Bank

I am appalled at the so-called customer service had online via emails. The number of times they do not actually address my questions, concerns, or statements, but instead, respond with what is clearly a default form reply is beyond belief.

When I reply to those pointing out obvious inconsistent information or whatnot, and thereby, request clarity, they literally copy and paste the EXACT same pointless default they sent prior. And for one issue, this was done several times, exact same response copied and pasted multiple times in a row! Nobody is actually reading my messages, or perhaps, they do and are simply incredibly lazy and uncaring. Whats even more disconcerting is that I have banked with them for decades now, have never been in default, and when I was recently scammed in NY whilst on holiday last summer, they took the false statements of the scammer over my own and awarded him the money!

I couldnt believe it.

We are talking about $127.30 that would barely be a drop, if at all, in the bucket for them, but hard-earned cash for me. Chase customer service used to be stellar, but in the past few years, it would seem, its become overrun by punks who have no clue what the meaning of respect, loyalty, and service actually is.

I went to the bank to get some few thousands of dollars to buy a car that I needed to go to work, and The Lady told me she didn't have 20k in the bank. I was confused of what she had just told me because I had my money with them and if they don't have it who would be given me my cash?' I repeated myself that I need the cash ,he told me to come back on Monday.

So I went back wasted time, to going back to the bank, and then another Lady told me she can only give me 10k and a Cashier Check. I said it was ok because I didn't have more time to go back and for to the bank, and they were mad because of me asking them for that much cash witch is sounds stupid to me, do to they are the bank. But I didn't want to feel like I was bother them, so I went to another branch on my way to work, and this is where it was even much worse ever. I had never being discriminated in my life and feel so embarrassing, weird, mad, and even scare many feeling mix, when the two lady team up asking me probing questions about why i had a cashier check, and told her the Lady from the bank 10 minutes away from them gave it to me because she didn't have nenoughash in the bank, and she started comments with her other rep in from of me, turning around and asking me for my ID, Debit Card, and why would I need this much money, and force me to take off my Mask because she didn't feel constable give me that much money she said.

I was feeling sick and didn;t want to take of the mask and they were lots of people in the bank and I didnt want for her to continue with her detective questionary and took my mask and she then said she would make a call to get a prove to cash the check, and told me to go sit down while she was doing this, but right around the wall were the sit and i can hear them saying stupid things like, no one like me walks around with a check for that much and also why would i come to the bank wearing a mask. I did't said anything but I didn't know how to deal with so many things in my mind on why she didn't believe that the check was legit and I even told her to call the other branch, but she said she knew what she was doing and told me if I wanted to come back another day? I told her no I understand I just have to go to work so let me know? 12 minutes passed by and i continue them just talking crazy stuff and got up and told her to give me my check and ID, and card and they woman, was of course you will".

I Don't know if those bank got audio but I want to sue this bank because the same thing happen with customer services that end up sending a letter about them closing my account do to i was calling them and ask for them to get my money back for some purchase I didn't get my money from and they thought i was lying but I keep calling them and asking for help but they were asking for some paper work for it and didn't have do to the purchase were on a casino site. so went to deal with this people myself witch is the money that got deposit to my account and the one I was trying to get in the bank. I got myself and they didn't believe me and for that I got a letter that they were closing my account in 30 days, just because this bastards didn't believe in me and they like I was asking them to help me get those charges back.

So my account will be close in a few days from those 30 days they gave me and I still got one of their checks that I'm planning to go look for another branch and hopefully they will have cash in the bank and better customer services and be threat like a customer not a robber. ps: any recommendation to sue them for this?