I had a balance of $23,000 after paying several large medical bills and taxes.
I made an electronic payment on the 15th (due date) for $2000. 2 days later (before the statement date on the 18th), I paid another $18,000 when I was sure the funds were in my bank account to cover the payment.
Chase applied only a portion of the payment, held my payment for 10 days, and applied the second payment payment to the lowest interest first. (My Cash advance balance was $5000) When all was said and done, they kept my cash advance balance at $3000.
When I called customer service, and also had it "escalated" the person told me that they discourage consumers from using their card for cash advances and did nothing for me. Chase sux.
Product or Service Mentioned: Chase Bank Account.