State: New York City: New York Clear all filters (29 of 1629 reviews match)
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1.0
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I have been a chase credit card holder for close to 40 years. Accidentally I found out yesterday that all 3 of my accounts were closed. There was no notification and it took numerous calls to get to the person who was responsible for this. She was rude and...
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4 comments
Anonymous
#1604036

Was this person really rude, disrespectful and not helpful? I'm guessing you wanted a better answer than what the screen was telling them to tell you so you went into your old people "I've been a customer for XYZ" act.

Listen and understand, they can only tell you what they have in front of them. Look, no one cares, get a new bank account and move on with the rest of your life. While you're at it, set up a new bank account as quick and possible and pull your ChexSystem report. It's free and may have clues as to why you were shut down.

This is business, not personal. ....

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Review
#1408258 Review #1408258 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Poor customer service
1.0
Details
Yesterday I placed an order on Amazon and made my payment through Chase freedom card.I received email from Amazon that Chase declined payment. Today I purchased groceries from Traders Joe and again my Chase credit card was declined. I called Chase and was informed on...
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1 comment
Anonymous
#1570864

Chase worst bank ever. Open a liquid account one day.

2 days later they close it for no reason. Now have to wait 20 days to get my remaining balance.

Hope chase goes bankrupt and everyone lose there job. Chase worst bank ever

Review
#1366745 Review #1366745 is a subjective opinion of poster.
Product
Chase Bank Freedom Credit Card
Reason of review
Problems with payment
PLEASE STOP ALLOWING DOGS IN BANKS AND ATM AREAS!!! I WAS UNABLE TO WITHDRAW MONEY IN A BRANCH ON THIRD AVENUE IN NEW YORK, NY TODAY BECAUSE A WOMAN WAS IN THERE WITH 2 HUGE DOGS!!! THIS IS HAPPENING ALL OVER THE CITY AND IS RIDICULOUS!!! SOME OF US ARE SEVERELY...
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3 comments
Matthias
#1751733

If the biggest problem you had this day was a woman with her two dogs inside a bank - so much so, that you felt the need to type up that ridiculous narrative - it's safe to say you have bigger issues to deal with. Handle those.

See a shrink. Be nice to dogs.

Carry an epipen. Also, if sharing the same air as a dog has the potential to kill you, mayyyyyybe you should look into Darwinism

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Review
#1360336 Review #1360336 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service
Preferred solution
See above.
1.0
Details

Update by user Oct 01, 2018

I have gotten no feedback from Chase. As of now it seems that Chase does not care about its customers.

Original review posted by user Sep 01, 2018

Please get the dogs out of the bank including the vestibule area! I just experienced my second incident, and this is getting absolutely ridiculous! In the first...
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4 comments
Matthias
#1751737

Well, unfortunately for those of us here on planet earth, it seems you have survived yet another close run-in with your archnemesis - Canis lupus familiaris. The plot thickens....

Can't wait to read your next drama! Seriously dying laughing over here.

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Review
#1344357 Review #1344357 is a subjective opinion of poster.
Reason of review
pets in banks -- uncalled for!
Preferred solution
change in policy; signs and cameras
They are not forwarding the money to my Bank, which is Bank of America, for over eight weeks. Our Bank contacted them, Chase Banks depositor have contacted them to release the money. Chase is saying our money is in line to be released, they have a backlog. We heard...
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Review
#1277113 Review #1277113 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Order processing issue
Tags
  • Illegitimate
1.0
Details
On February 27th 2018 I use Chase ATM machine with my unemployment debit card which is a non Chase Bank card the machine did not disperse the cash but subtracted the amount from my account according to the branch manager who contacted the IT department said there was a...
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1 comment
Anonymous
#1439145

Same!!! I used my b of a disability card to withdraw money at a chase atm.

First time in my life an atm didnt give me my money and charged me!

500$! I have to wait now, for this to be investigated, well my bills wont wait!!!

Review
#1199575 Review #1199575 is a subjective opinion of poster.
Product
Chase Bank Atm Machine
Reason of review
Problems with payment

Chase Bank Customer Care Review

Always abusing customers , always "JUSTIFIED"
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Review
#928584 Review #928584 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service

Chase Bank Customer Care Review

3.5
Details
Chase on duck man street is snail slow ever since the upgraded their services suck so many employees and no one doing anything being waiting 45 minutes to be seen disappointed in chase thinking about changing bank
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Review
#841270 Review #841270 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service

Bright waters Chase Bank Disappointing Customer Service

3.7
Details
I went to Chase bank branch in Brightwaters, NY to open a small business checking account. I sat waiting for exactly 15 minutes with not one single bank employee saying hello, asking me what I was waiting for, or telling me how long it might be until they could help me. I was completely ignored. After 15 minutes of being completely ignored I got up, I got up to put my coat back on, actually dropped my pocketbook and keys which made a lot of noise so everyone was reminded I was there, picked them up and then walked across the floor to the door and left, again, with not one single bank employee addressing me personally in any way. I am seriously considering withdrawing all my personal money and canceling the several accounts I have had with them at that same branch for more than 10 years. Seriously, not even a hello?
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Review
#771882 Review #771882 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Pros
  • Convenience
Cons
  • Cust service
Reason of review
Poor customer service

Contact Chase Bank Customer Service

Website:
Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

Chase Bank Products and Services Reviews

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Latest Question

Chase Bank Questions
1.0
Details
My worse experience with Chase Bank, this Bank is designed to steal money from poor people. They have the worse Customer Service ever and they let people know about transactions at the middle of the night when they already changed the client. They process all their...
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1 comment
Anonymous
#1090214

I have a solution. Write down all your transactions and calculate your balance.

If you go below zero you spent more than you have in your account.

problem solved. You are WELCOME!

Review
#754045 Review #754045 is a subjective opinion of poster.
Reason of review
Problems with payment