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Chase Bank review in Secaucus, New Jersey: Fraud

This happened over a month ago. I went to the branch manager at Chase who was on the phone with the fraud department. $1600 was stolen from my checking account. That is why I have a new card now.
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Review
#1620738 Review #1620738 is a subjective opinion of poster.
I, too, have been getting the run-around from Chase Bank. I have had a personal account for over thirty years and was a representative payee for my significant other. When he passed away they managed to seize all funds from my personal account stating that they...
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Review
#1500615 Review #1500615 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
My wife opened a savings account in chase bank and maintained more than minimum balance in the account. she didn't do any transactions for some time. later when we call chase about the account they have closed the account and made it zero balance. when customer care is...
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1 comment
Anonymous
#1476904

Your story doesn't even make sense. First, you say that the bank closed the account due to it being at a zero balance, and then you state that they moved the account to unclaimed funds.

Second, if you feel that the balance in the account was high enough to no have the fees deducted from the account you should make a request for the statements to prove that. You can request up to 7 years of statements from Chase, and they will send them for free if the account isn't accessible from their website.Once you have those statements you should check what type of savings account you had against what is on Chase's website. If it is an old account type, you may need to call their support line to get the information on the account. Either way, you can always ask what the requirements to waive the monthly fees on the account are.I also noticed that you stated that she had done transactions it for a while.

Was your wife using the account to pay bills, or doing electronic transfers out of the account more than 5 times in a month leading up to that point? If so, the bank may have converted it to a checking account to comply with the PATRIOT act.

Review
#1223038 Review #1223038 is a subjective opinion of poster.
Product
Chase Bank Savings Account
Cons
  • Unethical practices
  • False advertising
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Chase Bank Banking Service Review

I have over a 800 credit score now chase is saying the appraisal on the property is not appraised properly don't look they trust my judgement, I would think if I have a 800 or better credit score my judgements are pretty sound looks like there just nitpicking, not a very customer friendly bank
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Review
#921427 Review #921427 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Pricing issue
1.3
Details
I opened a checking account with a savings account when I first joined in 2013. I was struggling to actually keep money in my savings and kept transferring money. This year I was curious why I was at a loss constantly. FML they switched my account to a savings and...
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1 comment
Anonymous
#1217084

Ok several things.

1. They switched your savings to a checking...you said the opposite.

Difficult to have empathy for someone who doesn't know what is happening with their own money.

2. If they are actually stealing your money then call the police.

3. Stating it is your own fault then calling them crooks and they are stealing is again opposite statements.

4.

The USA did not bail out Chase. Look it up.

5. Finally it takes an ignorant person to use profanity.

Review
#914899 Review #914899 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Reason of review
Problems with payment

Chase Bank Customer Care Review

1.0
Details
Chase Bank review - Simple Review #1470407680
I had a very bad experience at Chase on 125th and St. Nicholas Ave The bank was completely empty yet I had to wait 40 minutes to get a Chase document notarized. The notary seem to be more interested in photo copying than servicing customers in the bank.
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Review
#895167 Review #895167 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service
After doing business with Chase Bank for many years now, I fell behind a few months payments due to a brain tumor that I was unaware of for quite a long time. I was diagnosed and had brain surgery and got back in control of my finances. Chase Bank had already closed my...
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1 comment
Anonymous
#1182024

I'm so sorry, I know how you feel. I received a call today from a "person" who spoke to me as if Chase has been doing me some sort of favor by dealing with me.

I pleaded with this woman not to close or reduce my credit limit because I am shopping for a home and such action would effect my credit score along with my chances of qualifying for a decent mortgage. She ignored my plea's and spoke to me as if I where sitting on a street corner, holding out a cup, begging for change

Review
#876778 Review #876778 is a subjective opinion of poster.
Cons
  • Chase inhumanity
  • What happened to me
Reason of review
Poor customer service
1.0
Details
I have never in my life been had such poor customer service from a bank. My son has an account there and he was stuck in a situation where he needed a few dollars deposited in his account. (25.00). I went into the bank with cash my id his account number and his ss#. ...
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1 comment
Anonymous
#1192439

This has nothing to do with chase personally. It's federal regulations and has been this way for two years now.

Get a money order or check. Or have your son deposit it himself.!

Review
#859158 Review #859158 is a subjective opinion of poster.
Service
Chase Bank Customer Care
Reason of review
Poor customer service

Chase Bank Manager Review from Montville, New Jersey

1.0
Details
I've been banking at Oceanside N.Y. Chase Bank since before it was even Chase, I became a member in Washington Mutual and then years later they turned it into Chase.. Never had a problem with the Bank Manager, he is amazing at what he does and is very sweet. But when he isn't in I rather not go in due to an incident that happened today. April 28th 2016 at 2 p.m. in the shopping center of Kohl's on Long Beach Road 516-561-3868. So just from my history of how long I've been there I was completely mistreated by two females. This one female who said she was the manager of this branch and this teller. They know me so well they called my job after I left to continue their nasty ***! Now I know why they are closing that branch and hopefully not transferring them
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Review
#837973 Review #837973 is a subjective opinion of poster.
Service
Chase Bank Manager
Reason of review
Poor customer service

Contact Chase Bank Customer Service

Website:
Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

Chase Bank Products and Services Reviews

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Latest Question

Chase Bank Questions
1.2
Details
It is embarrassing to say it, but I have my mortgage through Chase. Chase Bank, with out previous notification or what so ever, "out of the blue" sent me a notification that my mortgage payment was going up from $1714 per month to over $4,000 per month. Second wake up...
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Review
#808463 Review #808463 is a subjective opinion of poster.
Service
Chase Bank Mortgage
Cons
  • Escrow account service
  • Poor customer service
Reason of review
Chase has no ethics. When you make a mistake, at least try to fix it. Do what is right.
Loss
$9394
Preferred solution
Let the company propose a solution
Tags
  • Hostile Environment