Chase Bank - My account was debited but cash didn't dispense from ATM
I went to chase drive through atm to withdraw $250. I entered my debit card in the slot, pin number and cash amount of $250, the transaction went through and machine asked me to remove my debit card at first. I took my debit card, but cash didn't dispense from the slot.
Later I found that my account was debited for $250 transaction. However, I didn't receive cash from atm
I called chase customer center but didn't get any help. They are saying that $250 transaction happened. However, I am 100% confident that, I didn't get $250 from Chase atm.
I called the claim department few times to resolve the issue. But they didn't cooperate.
Reason of review: Issue didn't resolve.
Monetary Loss: $250.
Preferred solution: Full refund.
Chase Bank Pros: Website, Online banking, Functional card.
Chase Bank Cons: Claim department stuff do not value the customer.
Location: 2001 Nesconset Hwy, Lake Grove, NY 11755, USA
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Comments
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Same thing happened to us twice. It took almost 24 hours for the money to get back in our account.
We will be closing our chase account after the$800 is put back. We should of learned our lesson after the first 3 times their atms malfunctioned.