Chase Bank - Mortgage payment was $61.00 short and instead of crediting the account they hold my money in a un-applied balance and send me foreclosure letters of 2 months overdue.
I have been a customer of Chase Mortgage loan for over 19 years and recently there was an oversight in which a payment was $61.00 short due to an escrow adjustment. Chase consider this as non-payment and apply late charges accompanied with dunning letters of foreclosure and late payment letters of 2 months overdue.
I spoke to a manager with Chase and explain to him the circumstances of how their current statement is misleading because it now shows that I owe 2 just months balance and my previous payment is not reflected as a credit. I found it harsh that chase could not apply my previous payment and carry over the balance of the $61.00 to my next statement.
Product or Service Mentioned: Chase Bank Mortgage.