Chase Mortgage Services held my home mortgage for 8 years and they were always difficult to deal with even though I was never late with a payment. When I closed on the home in Sept 2010, they drug their feet refunding my escrow account of almost $4,000.
They gave excuses such as having to audit or verify the account yet they could tell me exactly how much was in the account and it is audited every quarter I held the loan. I was told their comuters were down and they were unable to check on the status of my account yet their on line computers were working fine. Finally I was told they were allowed by the Feds to hold the money for a certain amount of time before returning it. So it never was about audits or computers down.
They apparently are not content with the millions the tax payers gave them as bail out money. I had to file a complaint with the Comptroller of the Currency, a Federal agency that oversees the national banks to get my escrow money. Secondly, during the closing, they charged me $30 to fax one piece of paper to my closing agent. The paper contained the payoff balance on my loan.
I can't close without it, I must have it. They made thousands of $$ off me in interest during the 8 years they serviced the loan and now charge me $30 to obtain information only they have that I must have to close on my loan. When I complained, I was basically told "too bad,so sad" by their customer rep as said they can charge a reasonable fee for services rendered. The operative word here is "reasaonable" and the average wage earner doesn't find $30 to fax one piece of required paperwork reasonable.
Lastly, the couple that bought my home began their financing with Chase and were having so many problems and being treated so poorly, they pulled the plug and went elsewhere. Suggest anyone think long and hard about getting a mortgage with Chase bank, which is owned by JP Morgan.
There is no customer service in this organization and they financially rape any consumer that they get their hooks into.
Product or Service Mentioned: Chase Bank Mortgage.