I opened up a credit card account with Chase Bank about a year and a half ago.
Their customer service has been anything but helpful. Right from the beginning I had problems with them.
First they said I went over my limit even though I absolutely did not. Because of that they waived the introductory offer of 0% interest and began charging me interest fees from the second month on. I tried tallking to several people and all I heard was "no".
After paying on time and paying more than the minimum balance every month for a year and a half I asked if they would please lower my extremely high interest rate. Again Chase said "no".
I then put the entire balance on a credit card with 0%.
Today I received yet another charge and bill from Chase even though the account balance was $0.00. And, yet again I asked questioned them and was told that amount was due, and "no" they will not do anything about it.
At that point I was so fed up with their lack of care for a loyal customer that I closed the account.
I also do all of my other banking with them and now I must seriously rethink if I want to stay with them altogether.
I would advise anyone and everyone to choose any other company over Chase Bank.
Product or Service Mentioned: Chase Bank Banking Service.