Chase Bank took over my mortgage loan when they bought Washington Mutual Bank, and I followed their instructions to log into the new website and checked the balance on my loan. I noticed that the balance is not the same as payout, so I called to find out what the payout would be.
The clerk insisted that I give him a payout date, so I made one up. Then he told me that there was a $30.00 payout fee.
I explained that I didn't want to pay off the loan today, but wanted to know what the payout would be if I were to pay it now. He said that he couldn't look up that information without me paying them a $30.00 fee!
Product or Service Mentioned: Chase Bank Mortgage.