19747 US Hwy 59 N, Humble, TX 77338, USA
Not resolved
1.5
Details
1 comment

My identity was stolen in June or July don't remember, however I visited my local Chase (Humble) more than once to report that my accounts was being tamper with. After weeks and many hours of visiting the bank I though finally I was able to rest.

On this morning my new account was tamper with again. This person was able to use a stolen driver license, and stolen Chase Credit Card in was given my new account number again. I know Chase is a large bank with big companies depositing money weekly. I am a hard working person and I thought that my account was just as important as a big company.

I guess I am wrong. I closed my account after 11 years. They did not offer to any comfort or ask if I would like to stay banking with them.

Nothing at all!!!! SMH

Product or Service Mentioned: Chase Bank Account.

Reason of review: Poor customer service.

Chase Bank Cons: Chase, Employees do not care.

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Anonymous
#1390662

As of today my account is still in the negative the bank has not resolve my problem at all.

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