I have had a small business checking account for many years with Chase. Apparently, someone came into a branch with a forged check made out to themselves. They attempted to cash it. Chase was great in that they called me immediately to let me know they stopped them from cashing the check. Then they told me I had to go into a branch right away and put a hold on my account. I did and they said they have to close it!
Then Chase told me they don't offer the account I have anymore and they will have to give me a new account with extra fees a minimum balance of $1500 and a loss of the other benefits that went along with my account.
I had to go to two different branches, one where an investment person looked down his nose at me and told me it wasn't his department and I'd have to wait. He told me this repeatedly and was super rude and smiling about it.
Finally after calling the executive offices and being told the same thing. I had to push them to at least *** the minimum balance fee. I never got my original account back, and lost a week of banking and about four hours of my time. In the end I was up and running again but who knows what other things I may have lost. Certainly I have to get new checks that they are going to charge me for and then apparently reimburse me.
The bank assistant manager at one point said this happens all the time.
Frankly, I don't even know if anyone really came in the bank with a false check, or if this is just a scam to get people to lose benefits on their account.
Product or Service Mentioned: Chase Bank Checking Account.
Monetary Loss: $200.