Englishtown, New Jersey
Not resolved

It is embarrassing to say it, but I have my mortgage through Chase.

Chase Bank, with out previous notification or what so ever, "out of the blue" sent me a notification that my mortgage payment was going up from $1714 per month to over $4,000 per month.

Second wake up call, they said I owed the bank over $14, 000 dollars.

When I contacted them, I started talking to their representative, and asked her how she will react if her mortgage company will do such an atrocity to her. She went through the roof saying that she would not tolerate it. That is when I told her, well your bank is doing it to me!

She was speechless, I know she tried to help me, but Chase bank don't have the ethics nor the values to do it right.

Ruben Marinez New Jersey

Product or Service Mentioned: Chase Bank Mortgage.

Reason of review: Chase has no ethics. When you make a mistake, at least try to fix it. Do what is right. .

Monetary Loss: $9394.

Preferred solution: Let the company propose a solution.

Chase Bank Cons: Escrow account service, Poor customer service.

  • Hostile Environment
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