Not resolved

I signed up to have my paychecks deposited on the Chase Paycard.I was assured that it could be used online and that I could pay bills with it.

I was even told that my tax return could be deposited on it as well. At first everything was going smoothly and I was able to make online transactions. My tax return and my paychecks have continued to be deposited on the card without issue. Then suddenly I was not able to make any online transactions at all and my rent payment was denied.

I called customer service which the site states that they are 24 hours but really there isn't anyone there that can do anything but answer the phone. At first they were blaming it on me, then the retailer but they stopped doing that when I proved that the problem was on their end, now they just kept telling me to call back. So I did and then they repeatedly tell me that they have "escalated the situation" and that I will hear from them in 24 to 48 hours. Meanwhile, I still cannot make any online transactions.

It has now been four days and they have not bothered to contact me.

Furthermore, when I call they still are telling me that the situation has been escalated and to call back again.Do not trust Chase with your money!

Review #384507 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Not specified / $2100
Preferred solution Not specified

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