Contact Information

Chase Bank Phone Numbers

Toll-Free Number:

  • (800) 432-3117 in the U.S.

Business Credit Cards:

  • (888) 269-8690 in the U.S.
  • (480) 350-7099 outside the U.S.
  • (800) 955-8060 TTY/TDD

Chase Commercial Onlinesm Support:

  • (855) 893-2223 for Government, Healthcare, Higher Education and Not-For-Profit clients
  • (877) 226-0071

Chase Home Equity:

  • (800) 836-5656 Phone
  • (800) 582-0542 TTY

Deaf & Hard Of Hearing Customers:

  • (800) 242-7383

Homeowner’S Insurance Inquiries:

  • (877) 530-8951

Image Deposit Direct® Technical Support:

  • (866) 619-3060

J.p. Morgan Access® Technical Support:

  • (866) 872-3321

Military Personnel And Veterans:

  • (877) 469-0110 Domestic Chase Military Services
  • (318) 340-3308 Overseas:
  • (800) 582-0542 TTY/TDD machines:

Online And Mobile Banking Technical Support:

  • (877) 242-7372

Personal Credit Cards:

  • (800) 432-3117 in the U.S.
  • (302) 594-8200 outside the U.S.
  • (800) 955-8060 TTY/TDD

Positive Pay Solutions Center:

  • (800) 235-6286

Refinance Or Apply For A Mortgage:

  • (800) 582-0542 Deaf or Hard of Hearing (TTY)
  • (800) 873-6577 Phone

Service On Existing Accounts:

  • (800) 935-9935
  • (866) 327-6954 For general Client Service questions
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Corporate Office Address:

Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States



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Summary of Chase Bank Customer Service Calls

03:33 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Chase Bank to Ask about:

Account Question:

  • “Forgot my password”
  • “Verify my account”
  • “Unlock account”

Cards Question:

  • “Credit Card issues”
  • “Credit card account”
  • “Credit card application status”

Payments and Charges Question:

  • “Need Zelle payment to go through”
  • “Charge”
  • “Pay a bill”

Request for Information Question:

  • “Check verification”
  • “Check question”
  • “Have some questions”

Employment Question:

  • “Debit card has not arrived”
  • “I lost my debit card”
  • “Debit card”

Product/ Service Question:

  • “Zelle isn’t working”
  • “Home loan existing”
  • “Overdrawn fees”

Activation/ Cancellation Question:

  • “I want to cancel my amazon credit Visa card” , Review # 1743344
  • “Cancell payment”
  • “Cancel payment”

Staff Question:

  • “Why am I getting service fees”
  • “Poor service”
  • “Customer service”

Shipping and Delivery Question:

  • “Reportar mi tarjeta pérdida”
  • “Targeta robada”

Return/ Replace Question:

  • “Return of check”
  • “Replace replace debit card”

Website/ Application Question:

  • “App problems”
  • “My application keep get denied”

Refund Question:

  • “I was refunded by both chase and the company that took my money.”

Other Question:

  • “I need my last 2 banking statement”
  • “Got alerted”
  • “ATM fraud”

Chase Bank Rating Stats

1.5 out of 5 stars
based on 519 reviews
See all 1633 reviews

Rating trend


Chase Bank Terms of Service
Please upgrade The Customer's browser. The company will stop supporting this version of The Client's browser soon. Upgrade now to protect The User's accounts and enjoy a better experience. Chase Bank has signed The Client of Chase Bank out of The User's account. has enhanced Chase Bank's' platform for For a better experience, download the Chase app for The Client's iPhone or Android. Or, go to System Requirements from The Customer's laptop or desktop. It appears The Client's web browser is not using JavaScript. Without it, some pages won't work properly. Please adjust the settings in The User's browser to make sure JavaScript is turned on. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE THE CLIENT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE. ANY CHANGES WILL BE INCORPORATED INTO THE TERMS AND CONDITIONS POSTED TO THIS WEBSITE FROM TIME TO TIME.
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Chase Bank Privacy Policy
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Top Chase Bank Services

Mortgage, Customer Care, Loan

Top Chase Bank Products

Account, Credit Card, Checking Account

Chase Bank Pros and Cons

Pros: Convenience, Having atms everywhere, Website, Online banking, Internet

Cons: Poor customer service, Unethical business practices, Dishonesty of service reps, Rude customer service, Lack of any reasonable solution


In 2000, Chase Bank was acquired by JP Morgan. JPMorgan Chase was incorporated in 1968. It is a financial holding company. JPMorgan Chase's principal bank subsidiaries are JPMorgan Chase Bank, National, and Chase Bank USA, National Association, a national banking association that is the Firm's credit card issuing bank. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities Inc., its United States investment banking firm. The bank and nonbank subsidiaries of JPMorgan Chase operate nationally, as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Company's activities are organized into six business segments: Investment Bank, Retail Financial Services RFS, Card Services CS, Commercial Banking CB, Treasury Securities Services TSS and Asset Management AM.

Chase Bank is ranked 91 out of 921 in Banks category

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