Contact Chase Bank Customer Service
Chase Bank Phone Numbers and Emails
Toll-Free Number:
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(800) 935-9935
Customer Service:
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(877) 469-0110Domestic Chase Military Services
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(800) 432-3117Lost or Stolen Credit Card
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(318) 340-3308Military Personnel And Veterans Overseas
Chase Bank Emails:
Chase Bank Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Chase Bank Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Chase Bank is (800) 935-9935. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Chase Bank may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Chase Bank Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Chase Bank is (800) 935-9935. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Chase Bank may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.
People call Chase Bank mainly because of account, request for information, payments and charges.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Chase Bank is accessibility_assistance@chase.com. 54% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Chase Bank Customer Service?
Most Popular Number:
| Total calls: 7 672 | Issues resolved: 403 | Last call: Mar 4, 2026 |
Contact Information
Chase Bank Website:
Chase Bank Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 6185,
Westerville,
Ohio 43086,
United States
P.O. Box 182077,
Columbus,
Ohio 43218,
United States
Other Location:
340 S. Cleveland Ave, Building 370,
Westerville,
Ohio 43081,
United States
Additional Fax Number:
Accessibility +1-847-787-5125
Chase Bank Customer Service Reviews
I can't believe Chase Bank is still in business; they have the absolute worst customer service experience! First, they sent me a check that clearly says on the check and paperwork that I can cash it at any Chase Bank location.
And when I went to cash it, they basically told me to *** off and immediately started making excuses for why they couldn't cash the check even though the check and paperwork that came with it clearly state that I can cash it at any Chase location. This is a great example of why you shouldn't bank with Chase Bank. They practice and support bait-and-switch practices, knowing full well that they are lying to their potential customers. I think this is called false advertising, and they need to be exposed for their unethical business practices that they use to get customers.
Chase, you should be humiliated on this site for your obvious lack of customer service and horrible services given at your locations. I will find every website or platform to show your unethical business practices! And let the public know that Chase Bank condones and accepts fraudulent business practices to get customers to come in! This is complete BS!
Enjoy reading the bad reviews! And the manager at this location just hung up on me and openly condones unethical business practices! Now I see why the customer service at the sheridan location in Colorado has such bad customer reviews!!! They get from the manager there.
The manager actually hung up on me when I called!!! if that's what
How Good is Chase Bank's Customer Service?
I’m not even getting prompted to the department
This goes to the other banks for Boston too
the representative was very rude for no reason and I have an account actually I have two credit card accounts so there’s no need for rude
Never got to talk to anyone
Nsnndn
The rep was knowledgeable and helpful.
Summary of Chase Bank Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chase Bank?
Payments and Charges Question:
- “Illegal charge on my accout”
- “Depositing check”
- “Fee charge”
Account Question:
- “Verify I f I have have act”
- “Password and code”
- “Unlock my account”
Request for Information Question:
- “Representative”
- “To get information about setting up a checking account for my Social Security”
- “Question about my account”
Cards Question:
- “Card”
- “Track card”
- “I need my card number cause i can’t link my chime acc without it”
Product/ Service Question:
- “Auto loan”
- “Problem with a transfer”
- “Discrepancy with purchases”
Activation/ Cancellation Question:
- “Cancel appointment”
- “To activate my card”
- “Cancelling a transaction”
Return/ Replace Question:
- “Missing return payments”
- “I want to know if I can change my phone number to an Ethiopian phone number because I moved to Ethiopia”
- “Need to correct my phone number”
Shipping and Delivery Question:
- “Haven't received a bill”
- “Have not received title to my vehicle after loan payoff”
- “ETA on new card”
Staff Question:
- “Speck with Someone about customer service”
- “Customer service”
- “Branch manager only appointment Iliff and Chambers 80014”
Refund Question:
- “Need a refund”
- “Refund”
- “Need refund”
Website/ Application Question:
- “Application Error saying I already have an account but I don't remember the login info or card number”
- “Can’t get my chase phone app set up”
- “App”
Employment Question:
- “401k”
- “Pay off account”
- “Held paycheck”
Other Question:
- “Sent money they didn’t receive it”
- “Over draft”
- “Overdraft”
Compare Chase Bank Customer Service To
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