Chase Bank Phone Numbers and Emails

Toll-Free Number:

  • (800) 935-9935
Send Message

Customer Service:

  • (877) 469-0110
    Domestic Chase Military Services
  • (800) 432-3117
    Lost or Stolen Credit Card
  • (318) 340-3308
    Military Personnel And Veterans Overseas

Report Fraud:

  • (800) 227-5151
    Chase Auto Finance Auto Lease Customers
  • (800) 336-6675
    Chase Auto Finance Retail/Loan Customers
  • (888) 262-4273
    Chase Sapphire Customers
  • (888) 269-8690
    Credit Card Customers (Business)
  • (800) 848-9136
    Mortgage Customers

Accessibility:

  • (855) 644-4561

Business Customer Service:

  • (866) 872-3321
    ACCESS and Payable Web Service
  • (800) 677-7477
    ACH Support
  • (800) 235-6286
    ARP and Controlled Disbursement Inquiries
  • (877) 425-8100
    Business Platinum Line
  • (800) 606-7615
    Cash Management
  • (800) 978-8664
    Debit Card Fraud Prevention
  • (800) 945-2028
    Ink Business Credit Card Services
  • (888) 886-8869
    Merchant Services
  • (800) 242-7338

Claims:

  • (866) 564-2262

Technical Support:

  • (713) 262-3300
    Outside United States
  • (877) 242-7372
    United States

Chase Bank Emails:

Accessibility
Business Customer Service
Legal
Privacy Inquiries
Report Fraud
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Chase Bank Customer Service?

Most Popular Number:

(800) 935-9935
Total calls: 7 395 Issues resolved: 390 Last call: Apr 17, 2024

How to Contact Chase Bank Customer Service 24/7?

There are several ways to contact Chase Bank customer service 24/7:

- Phone: You can call the Chase customer service hotline at 1-800-935-9935. This Chase Bank number is accessible 24/7.
- Online Chat: You can chat with a Chase Bank representative by visiting their official website and clicking the "Chat with us" button. This feature is available 24/7.
- Social Media: You can also reach out to the Chase customer care team via their social media pages, such as Twitter and Facebook. They have dedicated customer service teams to assist you with your inquiries.

How Can I Mail Chase Bank Customer Care?

To mail Chase Bank customer care, you can write a letter explaining your concern or issue, including your name, account number, and other relevant information. Then you address it to either of the following addresses:

JPMorgan Chase and Co.
P.O. Box 6185,
Westerville,
Ohio 43086,
United States

National Bank By Mail
Mail Code OH1-0333
340 S. Cleveland Ave
Building 370 Westerville, OH 43081
United States

What Is the Chase Bank Customer Support Phone Number?

The Chase support number is 1-800-935-9935. You can call this number for assistance with your Chase Bank account, report a lost or stolen card, report fraud, or any other general inquiries related to your account. The Chase help number is available 24 hours a day, seven days a week.

If you want to make any general inquiries or other lines of business, you can call Chase business customer service at +1 212 270 6000.

Can I Email Chase Bank Customer Care?

There are different Chase customer service email addresses to connect to the support team. The email address to contact the business customer service department is customer.satifaction@experience.chase.com. There is a separate Chase bank email for concerns related to accessibility, and it is accessibility_assistance@chase.com. You can also send your privacy inquiries by writing an email. For this, email your queries to privacy.info@jpmchase.com. To report any fraudulent activities, send your Chase Bank customer service email to phishing@chase.com.

How Do I Contact Chase Bank Customer Support Online via Live Chat?

There is no feature to initiate Chase Bank live chat with one of the representatives. However, there are other ways to speak to the agents in the office. For instance, clients can connect with the support team on social media platforms and start Chase Bank online chat. Individuals can tweet the customer team at @ChaseSupport or message them on Facebook. They can also be contacted via Instagram. The Chase business support team notifies its users not to share any personal information, including account numbers, while messaging on social media platforms.

Can I Contact Chase Banksupport via the Website?

On the Bank's website, hover on Customer Service and click See Help options. On a new page, customers can find information for self-service actions and get help with their accounts by browsing FAQs and watching instructional videos. If the problem persists, the page presents phone numbers to connect to the Chase Bank customer care team. Clients also have an alternative to start service chat on available social media platforms.

PissedConsumer Club

Contact Information

Chase Bank Website:

Chase Bank Help Center:

Corporate Office Address:

JPMorgan Chase and Co.
270 Park Avenue
New York, New York 10172
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 6185,

Westerville,

Ohio 43086,

United States


P.O. Box 182077,

Columbus,

Ohio 43218,

United States


Other Location:

340 S. Cleveland Ave, Building 370,

Westerville,

Ohio 43081,

United States


Additional Fax Number:

Accessibility +1-847-787-5125

More contact details

Chase Bank Customer Service Reviews

1.4 / 5
Bad
Guest-5676229
I made a deposit yesterday, and it is not showing up on my account

I withdraw $300 in cash from Chase Bank then I went to Mission and Street and Chase Bank there and deposit $300 in cash and deposit $300 cash and a 3.14 check Mission Street and now Im only allowed to withdraw 188 stand in the whole total of my money in this bank. Please get this fixed I withdraw my money and go to another bank.

Read full review
RITA R Ptg
Chase Has To Pay Up
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

CHASE NEEDS TO SPEND LESS TIME PREDICTING POLLS AND MORE PREDICTING HOW TO CONFORM TO CFPB/OCC/FDIC GUIDELINES
Don't let Chase DOG you. File CFPB/OCC/FDIC/BBB complaints (or review), place reviews everywhere and TAKE YOUR MONEY OUT OF CHASE (OUR MONEY IS THEIR POWER.

DON'T ALLOW THEM TO USE IT AGAINST US. EACH CLOSED ACCOUNT MAKES THEM WEAKER-FIGHT); sign onto existing class-action lawsuits against them (just type in search "existing class-actions against Chase"); find class-action attorney and file a new one.
My issue was that on 11/8/23, I realized that an organization had been charging my credit card for the past 4 months without my authorization. Chase reversed Nov as they could see where I donated with my debit card. I dealt with Chase corporate and then executive offices for the balance and was told that:
Corporate
-Chase could take "as long as it takes" to correct my account (what about the interest you're charged on that incorrect balance);
-that she would not even ATTEMPT to credit one month, which I donated in cash (whether the organization had authorization or not);
-the other months would be credited---eventually;
-any company/organization can charge your credit card, and unless you can show that you paid them by other means (whether you owe them or not), you eat it.

That is insane.
Executive
-Chase was not going to look into this issue any further
-they may recoup the money that they had credited me
-I was not going to speak to anyone other than her as long as she worked for "her supervisor's name;
-that any company or organization can charge your card, as long as they have your number
-she would not put her response in writing and that I had received all of the paperwork that I was going to receive from Chase.
The organization reversed the charges, but Chase did nothing to assist me and/or accept their obligations. You don't have to pay the disputed amount on your card, so transfer the rest while you FIGHT.
My 1/10/24 Chase review was removed by BBB as their policy is:
"It is against policy to double whammy a company. Consumers are only permitted to either file a complaint or a customer review -- not both." (i.e. Doing nothing privately or nothing but venting publicly; what does BBB do?).

A company only needs to respond; not resolve your issue.

In my case, they just responded "We are keeping the resolution private, if there is one." Leaves one to wonder about the BBB.
Consumer Affairs is delaying publishing this (it has been pending since 1/13/24): Facebook won't allow ME to put 2-step verification on MY OWN account to stop anyone/whomever (probably them) from going into my account and removing or altering this review. It has happened several times (over 6 in 1 day) since I posted it.
I'm sure Chase's BUDDIES don't like me or you telling people to take their money out of Chase.

Read full review
Darrell F Gvr
Mail check

Give me the run around about my check that was supposed to mailed out on June 9th 2023. I'm very disappointed with Chase service

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How Good is Chase Bank's Customer Service?

Alyviah Qtx
Alyviah Qtx
Feels Disappointed | Mar 17, 2024

the representative was very rude for no reason and I have an account actually I have two credit card accounts so there’s no need for rude

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Vara Gsz
Vara Gsz
Feels Disappointed | Feb 24, 2024

Never got to talk to anyone

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Elwin A Nbo
Elwin A Nbo
Feels Disappointed | Feb 14, 2024

Nsnndn

Read full quote
Flavio Tip
Flavio Tip
Feels Satisfied | Nov 01, 2023

The rep was knowledgeable and helpful.

Read full quote
Santina Bbi
Santina Bbi
Feels Satisfied | Oct 12, 2023

very good

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Donald H Nck
Donald H Nck
Feels Satisfied | Sep 02, 2023

It was just like the representative was here in person excellent service that I receive with them walking me through step by step

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Summary of Chase Bank Customer Service Calls

9.5K TOTAL
CALLS
04:00 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chase Bank?

Payments and Charges Question:

  • “Payments”
  • “My ssi wasn't deposited in my account”
  • “To get payment”

Account Question:

  • “Account”
  • “Account login”
  • “I think I've been hacked.”

Request for Information Question:

  • “Question on my account”
  • “To see if My checking account is active”
  • “Questions concerning points”

Cards Question:

  • “Credit card information”
  • “Using my credit card in Philippines”
  • “Business credit card”

Product/ Service Question:

  • “Online banking not working”
  • “My auto loan that I set up direct deposit with didn't go through”
  • “Zelle not working”

Activation/ Cancellation Question:

  • “Cancelled check”
  • “Cancel bank account”
  • “Activate car”

Shipping and Delivery Question:

  • “Did not receive debit card replacement”
  • “Never received my money at atm”
  • “Reportar mi tarjeta pérdida”

Return/ Replace Question:

  • “Returned check”
  • “Change my address”
  • “Need a replacement Cc that is lost”

Staff Question:

  • “Customer service”
  • “Customer service thank you”
  • “ATM in Queens, N.Y. out of service”

Refund Question:

  • “For a refund”
  • “To get a refund from an order made online”
  • “It's a refund that chase hasn't accepted from Western Union”

Employment Question:

  • “Held paycheck”
  • “Pay off a credit card”
  • “Payoff home”

Website/ Application Question:

  • “App”
  • “My order online on Champs Sports has been canceled more times.”
  • “De posited on Sunday”

Other Question:

  • “Tax information mortgage interedt”
  • “Money”
  • “Overdraft fee”

About

Related Companies

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Summary

In 2000, Chase Bank was acquired by JP Morgan. JPMorgan Chase was incorporated in 1968. It is a financial holding company. JPMorgan Chase's principal bank subsidiaries are JPMorgan Chase Bank, National, and Chase Bank USA, National Association, a national banking association that is the Firm's credit card issuing bank. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities Inc., its United States investment banking firm. The bank and nonbank subsidiaries of JPMorgan Chase operate nationally, as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Company's activities are organized into six business segments: Investment Bank, Retail Financial Services RFS, Card Services CS, Commercial Banking CB, Treasury Securities Services TSS and Asset Management AM.

Chase Bank reviews and complaints

Chase Bank is ranked 193 out of 1244 in Banks category

Area Served

USA, Worldwide

Payment Methods

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