Chase Bank Phone Numbers and Emails

Toll-Free Number:

  • (800) 935-9935

Customer Service:

  • (877) 469-0110
    Domestic Chase Military Services
  • (318) 340-3308
    Military Personnel And Veterans Overseas

Accessibility:

  • (855) 644-4561
    Toll Free

Business Customer Service:

  • (866) 872-3321
    ACCESS and Payable Web Service
  • (800) 677-7477
    ACH Support
  • (800) 235-6286
    ARP and Controlled Disbursement Inquiries
  • (877) 425-8100
    Business Platinum Line
  • (800) 606-7615
    Cash Management
  • (800) 978-8664
    Debit Card Fraud Prevention
  • (800) 945-2028
    Ink Business Credit Card Services
  • (800) 346-5538
    Ink Credit Card Member Services
  • (888) 886-8869
    Merchant Services
  • (800) 242-7338

Claims:

  • (866) 564-2262

Technical Support:

  • (713) 262-3300
    Outside United States
  • (877) 242-7372
    US only

Chase Bank Emails:

Accessibility
Legal
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Chase Bank Contact Information

Chase Bank Website:

Chase Bank Help Center:

Corporate Office Address:

JPMorgan Chase and Co.
270 Park Avenue
New York, New York 10172
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00 AM - 11:00 PM (ET)

Saturday - Sunday: 10:00 AM - 7:00 PM (ET)


Mailing Addresses:

Chase Sapphire

P.O. Box 734007,

Dallas,

Texas 75373-4007

Chase Accessibility Services

P.O. Box 182077,

Columbus,

Ohio 43218


Claim this business

Chase Bank Rating Based on 812 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Website
Reliability

Rating stats

Rating trend

Summary of Chase Bank Customer Service Calls

6.9K TOTAL
CALLS
03:51 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chase Bank Customer Service?

Account Question:

  • “Account i fo falsified”
  • “Balance now”
  • “Account locked”

Payments and Charges Question:

  • “Lost debit card”
  • “Want to stop a payment”
  • “Deposited check at atm”

Request for Information Question:

  • “How much does it cost to open account”
  • “Check on account”
  • “About my savings account”

Cards Question:

  • “My card is being declined and i have funds”
  • “Lost card”
  • “Loat bank card”

Product/ Service Question:

  • “Order a debit card”
  • “To connect my business account with my personal account”
  • “Automated system”

Activation/ Cancellation Question:

  • “Activate tap pay”
  • “Cancel card”
  • “Activate a card”

Shipping and Delivery Question:

  • “Didn't get paid direct deposit”
  • “Never received debit card in mail”
  • “Never received credit card.”

Return/ Replace Question:

  • “Return phone call”
  • “Change address”
  • “I need a replacement debit card”

Staff Question:

  • “Customer service”
  • “Talking with customer service”
  • “Customer service for atm card”

Refund Question:

  • “I don't see a refund I was supposed to receive since august”
  • “Refund on debit”
  • “To get overdraft fees waived or refunded”

Employment Question:

  • “Pay off car”
  • “Trying to get payroll check”
  • “Pay off loan”

Website/ Application Question:

  • “What's wrong with your website?”
  • “To ask for my application.”
  • “Chase text "looks like this part of our site is not working right now"”

Other Question:

  • “Does chase convert American dollars to euro”
  • “Bank fraud”
  • “Did banking hours change on Saturday”

About

Chase Bank Terms of Service
Please upgrade The Customer's browser. The company will stop supporting this version of The Client's browser soon. Upgrade now to protect The User's accounts and enjoy a better experience. Chase Bank has signed The Client of Chase Bank out of The User's account. www.chase.com has enhanced Chase Bank's' platform for chase.com. For a better experience, download the Chase app for The Client's iPhone or Android. Or, go to System Requirements from The Customer's laptop or desktop. It appears The Client's web browser is not using JavaScript. Without it, some pages won't work properly. Please adjust the settings in The User's browser to make sure JavaScript is turned on. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE THE CLIENT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE. ANY CHANGES WILL BE INCORPORATED INTO THE TERMS AND CONDITIONS POSTED TO THIS WEBSITE FROM TIME TO TIME.
To read more: https://www.chase.com/digital/resources/terms-of-use
Chase Bank Privacy Policy
To read more: https://www.chase.com/digital/resources/privacy-security
Top Chase Bank Services

Mortgage, Customer Care, Loan

Top Chase Bank Products

Account, Credit Card, Checking Account

Chase Bank Pros and Cons

Pros: Having atms everywhere, Convenience, When chase cared about customers, Online banking, No one is very helpful

Cons: Poor customer service, Unethical business practices, Dishonesty of service reps, Very bad service, Rude customer service

Related Companies

JPMorgan Chase, Tlg Great Fun, Shoppers Advantage, Travelers Advantage, Completesave

Summary

In 2000, Chase Bank was acquired by JP Morgan. JPMorgan Chase was incorporated in 1968. It is a financial holding company. JPMorgan Chase's principal bank subsidiaries are JPMorgan Chase Bank, National, and Chase Bank USA, National Association, a national banking association that is the Firm's credit card issuing bank. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities Inc., its United States investment banking firm. The bank and nonbank subsidiaries of JPMorgan Chase operate nationally, as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Company's activities are organized into six business segments: Investment Bank, Retail Financial Services RFS, Card Services CS, Commercial Banking CB, Treasury Securities Services TSS and Asset Management AM.

Chase Bank reviews and complaints

Chase Bank is ranked 136 out of 790 in Banks category

Area Served

USA, Worldwide

Payment Methods

VISAPayPalAmerican ExpressMasterCard

Compare Chase Bank To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Bank Of America
2072 reviews
1.6
Wells Fargo
1809 reviews
1.5
Capital One
1857 reviews
1.6
Write a review
Do you have something to say about Chase Bank? What happened? What can we help you with?
Submit review Don't show this popup