Contact Chase Bank Customer Service
Chase Bank Phone Numbers and Emails
Toll-Free Number:
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(800) 935-9935
Customer Service:
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(877) 469-0110Domestic Chase Military Services
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(800) 432-3117Lost or Stolen Credit Card
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(318) 340-3308Military Personnel And Veterans Overseas
Chase Bank Emails:
How to Contact Chase Bank Customer Service?
Most Popular Number:
| Total calls: 7 545 | Issues resolved: 399 | Last call: Mar 18, 2025 |
Chase Bank Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Chase Bank Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Chase Bank is 8009359935. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 80% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Chase Bank may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Chase Bank Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Chase Bank is 8009359935. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 80% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Chase Bank may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.
People call Chase Bank mainly because of account, request for information, payments and charges.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Chase Bank is accessibility_assistance@chase.com. 56% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Chase Bank Website:
Chase Bank Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 6185,
Westerville,
Ohio 43086,
United States
P.O. Box 182077,
Columbus,
Ohio 43218,
United States
Other Location:
340 S. Cleveland Ave, Building 370,
Westerville,
Ohio 43081,
United States
Additional Fax Number:
Accessibility +1-847-787-5125
Chase Bank Customer Service Reviews
I sent Zelle by mistake and realized I sent to other vendor who was in my contact list . I called immediately called Zelle thru said call to your bank then I called customer service but they were not able to help but they open a new issue for Complaint and told me we will send you a decision within a few days
I was not very happy with that.
I contacted my own vendor directly, and they were able to return my fund back to my account
I am so surprised with this Zelle transfer and receiving fund they should have some hold time
I wanted to talk to a checking account agent but there was no way for me to
Do that.
I went in to my local branch office. Faith was working and was very helpful. I was able to
Accomplish what I needed to.
How Good is Chase Bank's Customer Service?
I’m not even getting prompted to the department
This goes to the other banks for Boston too
the representative was very rude for no reason and I have an account actually I have two credit card accounts so there’s no need for rude
Never got to talk to anyone
Nsnndn
The rep was knowledgeable and helpful.
Summary of Chase Bank Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chase Bank?
Account Question:
- “Account status”
- “Forgot my password”
- “Verify check”
Payments and Charges Question:
- “Unauthorized payments”
- “Auto payments from checking for services no longer provided r”
- “Missing payment”
Request for Information Question:
- “How much is in my checking account”
- “I want to confirm something”
- “Just want to check my pending amount”
Cards Question:
- “My husband needs his card to pay his bill u all lock it to send him a new one since we’d how is he going to pay his bills u all should have things in place for this nonsense are u going to help him when his credit is destroyed come on ah little hea”
- “New Disney card”
- “Received a call verifying if I opened an a credit card with you or gave another person authority to open a cret account under my name. Had my name an last 4 numbers of my social security card”
Product/ Service Question:
- “Complain about a transaction.”
- “Hice dos pagos por error y quiero cancelarlo”
- “Auto loan payoff”
Activation/ Cancellation Question:
- “To activate my card”
- “Cancelling a transaction”
- “Cancel charge on my account”
Return/ Replace Question:
- “Missing return payments”
- “I want to know if I can change my phone number to an Ethiopian phone number because I moved to Ethiopia”
- “Need to correct my phone number”
Shipping and Delivery Question:
- “Never received Amazon bill”
- “Did not receive debit card replacement”
- “Never received my money at atm”
Staff Question:
- “Branch manager only appointment Iliff and Chambers 80014”
- “Customer service”
- “Customer service thank you”
Refund Question:
- “For a refund”
- “To get a refund from an order made online”
- “It's a refund that chase hasn't accepted from Western Union”
Website/ Application Question:
- “Can’t get my chase phone app set up”
- “App”
- “My order online on Champs Sports has been canceled more times.”
Employment Question:
- “Held paycheck”
- “Pay off a credit card”
- “Payoff home”
Other Question:
- “Cash a check”
- “Need to reorder checks”
- “Fund transfer”
Compare Chase Bank Customer Service To
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