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Summary of Chase Bank Customer Service Calls

354 TOTAL CALLS
84% SUCCESSFUL CONNECTIONS
03:48 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Chase Bank to Ask about:

Account:

  • “Trying to see if there a account in my name”
  • “Cleared check that won’t post on my account”
  • “For account”

Payments and Charges:

  • “Charges”
  • “To dispute a charged fee....7-10-2018”
  • “Received email re $94.95 03/18/18 charge”

Cards:

  • “Credit card”
  • “I lost my debit card”
  • “Lost cards”

Cancellation:

  • “Cancell payment”
  • “Cancel card”

Return/ Replace:

  • “Status on Replacement of credit card”
  • “Check status on replacement credit card”

Other:

  • “Home loan existing”
  • “Check to make sure a check is valid”
  • “I would like to know how much would I have to deposit in oder to recieve $350.00 bonus”

About Chase Bank

Top 5 Chase Bank Services

Mortgage, Loan, Customer Care, Banking Service, Manager

Top 5 Chase Bank Products

Account, Credit Card, Checking Account, Deposit, Debit Card

Top 5 Likes about Chase Bank

Having atms everywhere, Convenience, Online banking, Internet, When chase cared about customers

Top 5 Dislikes about Chase Bank

Worse customer service ever, Business practices, Dishonesty of service reps, Rude customer service, Way i was treated by your manager

Summary

In 2000, Chase Bank was acquired by JP Morgan. JPMorgan Chase was incorporated in 1968. It is a financial holding company. JPMorgan Chase's principal bank subsidiaries are JPMorgan Chase Bank, National, and Chase Bank USA, National Association, a national banking association that is the Firm's credit card issuing bank. JPMorgan Chase's principal nonbank subsidiary is J.P. Morgan Securities Inc., its United States investment banking firm. The bank and nonbank subsidiaries of JPMorgan Chase operate nationally, as well as through overseas branches and subsidiaries, representative offices and subsidiary foreign banks. The Company's activities are organized into six business segments: Investment Bank, Retail Financial Services RFS, Card Services CS, Commercial Banking CB, Treasury Securities Services TSS and Asset Management AM.

Chase Bank reviews and complaints

Chase Bank is ranked 64 out of 511 in Banks category

Area Served

USA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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