Chase Bank
Reviews and Complaints
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Verified ReviewerPurposefully confusing to charge you
I'm going around and around with a customer service rep right now.
I select to pay my card off in full, charges from the last 3 weeks are NOT included. Now charges from August and September will be on the same statement.
It doesn't make any sense.
Also found, every notification in my account was turned off. This includes payment reminders and notifications of late bills.
Reminder from above, unless you check your account religiously, you might have carry over charges from the last month that you didn't think you existed because you chose to pay your card off in full.
Why would those specific notifications even be able to be turned off? Are they automatically off for every customer and they manually have to turn them on.
Seems clear to me, unlike every other bank I've ever dealt with, they go out of their way to make their system as confusing as possible to parasitically charge you fees.
Preferred solution: I want them to have more regulations from the federal government about providing a clear system people can follow easily, instead of sneaky nonsense.
User's recommendation: This back tries to bleed stones, don't trust their integrity, they are not your friend. Other banks are though.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRip-off and inferior customer service
I have been using the Chase Sapphire Preferred and IHG Reward cards for a few years now and I'm cancelling both today despite taking a hit in the credit score. I had to make a total of 8 phone calls over the course of 3.5 months to get two airplane tickets canceled and refunded.
The refund for the second ticket is still not done. These people WON'T do anything until you call and remind them of their job. Every time I called, someone always "forgot" to do something the last time.
Also if you need to switch flights (happened to me TWICE), their prices are ALWAYS $100-$200 higher than the prices you see on Google Flights. Complete rip-off and sub-standard customer service.
- Rip-off and inferior customer service
Preferred solution: Apology
User's recommendation: Stay away from Chase
Chase seems dinefficult
User's recommendation: Use different bank
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Verified Reviewer | Portland, OregonDebit account monthly fee $25
Preferred solution: Full refund
User's recommendation: I closed my account, up to you
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Verified Reviewer | Mobile, AlabamaChase places hardships on customers even though it is Chase's fault
Chase has stated they are behind in processing payments, and will tell you they have not received your check, even though they do have the check. Then they charge a late fee when the due date passes.
Once they find your check (which they had all along), they then will credit the late fee. Of the customer doesn't want to be in arrears, they must immediately make another payment, which causes two payments to be made once Chase finds and posts your check payment.
This is an undue hardship on the customer, who may not have the money to make two payments. Chase admits they are behind in processing payments, but makes no concessions for their inept posting process.
User's recommendation: Find a different credit card company unless you want headaches.
Poor Customer Service
User's recommendation: Look for a different bank
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Verified Reviewer | Drexel Hill, PennsylvaniaMy thoughts
User's recommendation: Do Your Research
Do i have a bank account with you?
- Confusing terms bad information
- Online representative attitudes
- Lack of customer service
Preferred solution: Let the company propose a solution
User's recommendation: Not to bank at a bank that dont honor their own checks and if they ask you if you have account here it should mean anything but it does discrimination.
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Verified ReviewerCouldn't get my promotional money despite endless CHASE
Despite hectic chasing no outcome as yet, local branch banker MR Michael Valbuena is nonresponsive and no senior officer in the bank want to question him for not doing.
Consequent upon this offer, we opened on 05/27/2021 a business account at Sherman TX branch in the name of CVS Hospitality LLC, having Account # ending with last 4 digit 0650. Mr. Michael Valbuena was the Relationship Banker, who opened this account, and we gave him this code. We fulfilled all requisite conditions and waited for more than 4 months of opening the account but till date, did not get our promotional money.
We telephonically contacted the bank, and they informed that branch banker has not registered our promotion code in the system. Since it was an internal matter of the bank and their employee, we sent a formal complaint on the Banks communication system of secure message and Alma, replied on 05/10/2022 that our account is not registered under any promotional offer and asked us to contact the branch. We again requested them to verify it from Mr. Michael Valbuena, their banker at Sherman branch.
But on 05/13/2022 Jonathan, again replied that our account is not registered in any award and insisted us to meet the banker at branch. As insisted by Jonathan, we had scheduled a meeting with Michael at Sherman branch on 05/16/2022 at 12.00 PM through online, but at 11.30 AM on 05/16 we received a phone from Michael asking about the reason for the meeting, and when explained, he asked us to send the code and assured us that he will apply, and we need not to go there. We sent him the promotion code through our email dt 05/16/2022, and again reminded him on 05/26/2022 but he has not applied the code, as yet, despite our pursuance and his own reassurance through his email dt 05/26/2022, to do so. We again approached the bank and informed the situation through our note dt 05/30/22, to which Kristina replied: Chhater, we apologize about the coupon code that hasn't been applied on your account yet.
We sent your information about the cash bonus that was not applied on your account to Michael, so they can help you and give an update about the cash bonus offer. You will be contacted within two to three business days. Thank you for your feedback. We will share it with the appropriate team.
We again reminded them on 05/31/2022 & 06/07/2022, and finally, on 06/08/2022, Alex, informed that unfortunately we are unable to check the status of your complaint about cash bonus that was not added through this platform and again asked me to contact the branch where the account is opened to determine the resolution for this matter
From the above, it could be seen that we have been made shuttle *** between Chase Bank and Michael.
No one is listening to us and applying the promotion code and we are feeling deceived. It appears that the Bank dont want to give us our right full money despite our tremendous CHASE.
- Many branches
- Many branches nearby
- Nonresponsive
- Poor customer service
- Michael valbueno
Preferred solution: Chase Bank should give my promotional bonus of $ 400.00 as advertised by them and should also compensate for my hassling, wastage of time and mental tension.
User's recommendation: In WELLs Fargo I didn't face any hassle in getting promotional money, they transferred it themself without any persuance
Spammers are pretending to be chase Bank and misusing my phone number
User's recommendation: Be careful with them
Absolutely horrible I was doing them a favor
User's recommendation: I was underwhelmed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkJamie Dimon Cheated me
He charged me when the money is mine , it's already in Chase Bank , and I have an account I could have it transferred to; my Chase Investment account number 9771****-The account be a free inbank transfer???
From the Desk Of:
Mr. Jamie Dimon
JP Morgan Chase Bank New York
270 Park Ave.
New York City
Attn:-WALTER COTTEN,
Note that your email was well acknowledged and we the management have
opened in your name a new account Below is the details of the account
that was successfully opened in your name:
BENEFICIARY NAME: WALTER COTTEN
BENEFICIARY ADDRESS: 2145 SOUTHERN BOULEVARD APARTMENT 5A BRONX NY USA 10460
BANK NAME:CHASE BANK
BANK ADDRESS:270 PARK AVENUE NEW YORK, NEW YORK 10017 USA
ACCOUNT NUMBER: 478****XX
ROUTING NUMBER: 325****XX
ACCOUNT NAME: WALTER COTTEN
Please make sure that you keep the details of the above account safe
and confidential. On no condition should you divulge the details of
your account to anyone or a third party. Note that it is only you the
account holder that has the prerogative to access your account and you
can only access the account once it is fully activated in order for
the last two digits of the account number and routing number to be
reveal.
Therefore, for your total funds $10.5 Million to be credited into your
account above, your account need to be activated with a Security and
Refundable Deposit of $550.
The reason for the Security and Refundable
Deposit is because your account above is a virgin account which must
be activated with a Security and Refundable Deposit (RSD) in order to
accept your total funds in less than 6 hrs. Let it be known to you
that the $550 still belongs to you, which implies that it is
refundable, and for that, the amount that will reflect in your account
will be $10,500,550 (Ten Million Five Hundred Thousand Five Hundred
and Fifty United States Dollars).
Once your new Chase account is successfully activated, then your Chase
ATM/Debit card will be delivered to you by our bank courier service delivery.
Thanks for banking with JP Chase bank, while we look forward to
serving you better.
Yours Faithfully,
JAMIE DIMON
CHAIRMAN AND CEO JPMORGAN CHASE.
E-MAIL ADDRESS:jp.morgan.chase155@***.com
IT IS A DEPOSIT...???I ALREADY HAVE AN ACCOUNT HE HAS THE SECURITY CODE TO MY ACCOUNT AND IS CHARGING THE US TREASURY ACCOUNT HOLDER 683*-***-****
- Hung tight with me
- Charge for free inbank transfers
Preferred solution: Deliver product or service ordered
Signed up for the $225 and did not receive money.
User's recommendation: Don’t bank at chase.
No 24/7 human customer service
Bad service
Preferred solution: Phone call
User's recommendation: No way
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They operate this way on purpose to keep the money in their pocket. Remember as one rep told me "It's not about protecting the customer. It's about protecting the bank." Even if it means cheating others out of their money
And your point is what? This is an easy answer that only an idiot wouldn't understand.
Perhaps that's why you're here whining. Do not have children if this is the best you can do.
And your point is what? This is an easy answer that only an idiot wouldn't understand.
Perhaps that's why you're here whining. Do not have children if this is the best you can do.