I've been a loyal credit card customer of Chase for years, and have never had a single late payment or any issues.
So when I recently moved and needed a new bank for my personal checking account, I naturally thought of Chase since there was a local branch just a few miles from my new home.
I opened an account online, and linked it to my credit card account with them. And began making deposits.
I used their app to make a remote deposit of a check a client sent me for $1275, and was informed that there would be a hold placed on the funds. Which was fine. I totally understand that is standard for most banks with a new checking account.
And I had around $2,500 in the account anyway from my previous deposits that went fine with them.
A few days after the deposit, I went into my local branch to make a small $300 withdrawal (which there was more than enough funds to cover out of the $2500 above and beyond the deposit with the hold on it.)
After dealing with the teller for nearly 20 minutes she put me on the phone with someone else at Chase who said that my account had been "restricted" because of the $1275 deposit, and I couldn't access or withdraw ANY of my other $2500 in the account until the $1275 check cleared.
While I was obviously frustrated, I had no choice but to wait. A few days later I got a notification that the $1275 check was fine and had indeed cleared, so I went online to make a payment from my checking to my Chase credit card and was given an error message that the transaction could not be processed.
So I called Chase and after being bounced around for 30 minutes from person to person, I wound up on the phone with a very rude and condescending person in their "risk management" department who informed me that my account was being closed, I could never again FOR LIFE bank with Chase, and he refused to tell me WHY the account was being closed.
All he did admit was that all of my deposits had cleared just fine, I had not had any issues with a single bounced check or any other negative activity on the account... Just that I and my business were (for no stated reason) not welcome at Chase, ever, for life.
So now they are holding ALL of my funds hostage, no one will tell me if or when I will get my thousands of dollars in my account returned to me, and I just paid to order checks which are now worthless.
I've NEVER experienced anything this frustrating or infuriating when dealing with ANY company in my entire life, and the part that is worse than them screwing with my money is they won't even provide an explanation of WHY!
I have had a perfect history with them for YEARS as a credit card customer, have never had any issues with my checking accounts at other banks, yet I'm (for no reason) banned for life from banking with Chase?! (Not that after this experience I'd ever even consider banking or borrowing from them! And I'd recommend that anyone who does, get's your money out of their incompetent, and rude hands as quickly as possible!)
Product or Service Mentioned: Chase Bank Checking Account.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Full refund.
I didn't like: Customer service and practices.