I hadn't used my Chase card in over a year, and was unaware that I even had a balance. In fact, they sent me all kinds of marketing telling me what a great client I was (including the transfer checks). In August of '07 I receive a notice from Chase informing me that I am in arrears and owe them over $300 + fees.
I looked in this matter by calling customer service. They informed me that Web.com had charged my card in March of '07. I told them that I had yet to receive a statement from Chase or Web.com. They told me that I was receiving online statements. I informed them that I had called in '06 to switch back to paper statements. Of course, they had no record of this.
I filed an investigation with Chase and even sent them an emailed receipt from Web.com which clearly stated that I had no renewal and I would only be charged for one year. I also touched base with Web.com who went ahead an refunded half of the charge they had put on my Chase card, but said that thats all they could do.
After filing my investigation with Chase by phone, I sent them documents by mail. Guess what? They claimed to have never received them. I asked them if I could fax them the documents. They said fine. I tried faxing them over a course of ten days from different fax machines, and their number never worked!!! I called customer service several times, and reported that the fax number was not working.
Finally, I spoke to a rep at Chase by phone in their investigations unit. He said that he personally would confirm the details with Web.com and then add them to my investigation records. In the end, I received a letter from Chase stating that since the original investigation was put in so long after the original transaction - this investigation was cancelled!!
Why, pray tell did they have me run around if this was the case? I would have saved myself the time of mailing, faxing, calling Fax.com and Chase!! In the end, I was out over $400 due to their poor customer service!!!