Chase is a horrible company to deal with. They "can not find" the faxes that are sent to them (x4), customer service can rarely speak English, and the Customer Service Reps are rude and unprofessional when you finally are able to speak to someone.
Chase Student Loans offer forbearance forms online, but do not think that the company will actually process, or approve, the form once you have faxed it to them repeatedly.
If you are in the process of getting college loans, my recommendation would be to go through ANY other company. My loans were purchased by Chase, but I have cancelled my checking & savings accounts that were originally WAMU.
Product or Service Mentioned: Chase Bank Credit Card.