Chase failed to put through my address change, so, after years of using their credit card, often for several thousand dollars a month, and paying it every month, on time, I missed a payment by about a 10 days. They charged not only interest by late fees. This happened a second month. When you add to the late fees to the interest they wanted the equivalent of over 35% interest from a customer from whom they made a lot of money over a lot of years.
Nobody would respond to my letters, not even the famous Jamie Diamond, the CEO to whom I wrote twice. They just keep sending bills for a couple of bucks because no matter what you do, you can't escape their exorbitant charges.
It's the worst service I've seen at a bank in over 30 years. Nobody cares. Nobody responds. I've taken my credit card business that still averages several thousand dollars in charges per month (I travel on business) to another bank that actually offers at least a tiny amount of service.
My recommendation is to avoid anything from Chase.
Product or Service Mentioned: Chase Bank Credit Card.