Olathe, Kansas
1.3K views
Not resolved
11 comments

A Chase customer friend sent us money using Chase Quick Pay. The only way for me (not a Chase customer) to get my money is to set up a chase quick pay account.

As a person living in this modern age, I have set up countless accounts for all sorts of reasons. This is simply the most needlessly difficult I have come across. If fact, after struggling through the process last night, including talking to a Chase rep on the phone, when at the end of this 30+ min process my account was rejected ... I gave up.

My wife has been on the phone with a Chase rep for the last 25 min still trying to get my money. Who will compensate us for all this time spent? At the end, we will have an Chase account, and give these people permission to take money out of our own checking account at will. This is not the first time a bank has transfered money from one of their customers accounts to another bank.

If is simply the most retarded way of doing it.

Product or Service Mentioned: Chase Bank Checking Account.

Monetary Loss: $563.

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Anonymous
#1101712

Was just on the phone forever trying to 'verify I am who I am"

pain in the ***. And makes me glad I do not bank there for a reason

Anonymous
#1089300

I agree. My employer uses Chase QP for our incentive bonuses and it is a huge hassle every single time I try to claim my money.

If you forget your password, forget about it!

You're required not only a username and password but a 3rd code to remember.

It's absolutely ridiculous. Just saying, IMO

Anonymous
#1056834

Agreed. Same happened to me.

Western Union / Money Gram way better and efficient.

Worth paying vs Chases crappie service in the digital era.

Anonymous
#1033811

I just had the same experience. This is out of control.

I am so pissed at the person that sent this to me. I asked them to use paypal and instead of it being drop dead simple for me to get money, I blew an hour getting $40.

There is no way in *** I can remember their crazy *** security scheme.

This is the SH*Tiest financial service I have ever used.

Anonymous
#1018774

Setting up something as simple as Quick Pay was out of your reach, intellectually? Dear God, no wonder idiots get elected.

Anonymous
#967222

Chase sucks. Period. And they're commies.

Anonymous
#927461

QUICK PAY SUCKS THE MOST RIDICULOUSLY DIFFICULT SYSTEM EVER TO SETUP WHAT A CROC!!!WHO EVER DEVELOPED IT IS AN *** TRIES 20 DIFFERENT COMBINATIONS NO LUCK READ IT OVER AND OVER MET ALL REQUIREMENTS AND STILL NO LUCK!!!!!

Anonymous
#925275

So right! Sucks!

Guarantees I will NEVER be a Chase customer!!! So complicated.

Takes FOREVER and you have to call and hold for 30 MINUTES!!!! ARE YOU KIDDING ME, CHASE?

Anonymous
#899233

Quick Pay blows!!!!!!!!! wasted an hour of my life I cant get back!!!

Anonymous
#803865

Let me add my 2 cents with my Chase "QuickPay" experience ...

I am a chase customer, with personal checking, savings & a business account.

Generally I like the Chase features, such as bill pay, etc., but I wanted to set-up a recurring payment to be deposited into my daughters checking account each month which by the way, is with Chase too (even the same branch.)

Well, I don't mind the feature of her having to accept the payment, but give me a break because Chase demands she has to accept the exact same payment each and every month!!! That's just ridiculous for a recurring payment that a recipient has already accepted with the first chase notice.

I mean with automatic deposits for example, can you imagine every month having to accept over and over again every week or month a deposit from your employer or annuity payment or from wherever else you have incoming auto deposits.

I thought quickpay would provide me peace of mind and convenience, much like bill pay does, knowing no matter what I'm doing or wherever I may be, my payments are taken care of, but with a quickpay recurring payment, there is no peace of mind wondering if my daughter will receive her payment for sure or not or even recieve the chase notice to login to accept the payment. Maybe it will go well for the first 11 months of a year and then the one time my daughter loses her smart phone, quickpay becomes much more of a hassle than a convenience for everyone involved and for any variety of other reasons a recurring payment might unintentionally be accepted one month or every other month, etc.

So, I say, C'mon Chase ...

You can do better than this!!! Particularly for recurring payments in the same amount to the same recipient from and to the same accounts over and over again, once a recipient accepts those arrangements initially, they shouldn't have to accept over and over again each month and I would sleep better knowing quickpay is not no-pay!!!

Anonymous
#738427

You're not very tech-savvy, are you?