I was a loyal WAMU customer for over 10 years. When WAMU was taken over by Chase everything changed. The WAMU credit card I had for 7 yrs that didn't have a balance was canceled and they never told me. I went to use it and it was declined, when I called to find out why I was told it was closed a couple of days before. I never got a phone call, email, or letter informing me of this. The reason was because I hadn't used it in a few months.
I tried to set up direct deposit and over a three month period and 8 paychecks none were posted to me account, because of their continuous mistakes. When my employer called to verify the account information Chase gave them the wrong routing number. This was a mistake that I tried to fix for over two months. Chase kept rerouting it to either a closed account or to the wrong routing number, each time telling me it was my fault. My employer each time would put the correct routing number and low and behold Chase would change it.
The finally straw for me was when the last paycheck was not deposited into my account eventhough the routing number was correct. The reason Chase gave was because my employer requested that my paycheck be held for 48 hrs past the posting date. Dealing with customer service was the worst, they were not helpful and very rude. They kept telling me that it was my fault or my employers.
They would also charge overdraft fees even when the account was made current the same day during working hours. I personally have witnessed them changing dates to charge people these fees.
I will never do business with Chase again and I urge everyone to switch banks immediately. I was able to close my account last month and I joined a credit union and I couldn't be happier.
Product or Service Mentioned: Chase Bank Deposit.