Let me reiterate that Chase has horrible customer service in this area. When I called two days after my father's death to close his credit card--long before I had court papers appointing me as personal representative--they were happy to do so.
They also, without telling me, closed his checking account that had nearly $100,000 in it. When social security and his pension company attempted to recall direct deposits, the bank would not let them, and then tried to charge me a fee because of attempted drafts on a closed account. That was phone call #1, during which she told me she could not speak to me, only to the account holder who I told her several times was dead. She said to go to a branch, and I explained that there are none within 200 miles.
I finally hung up since she was unable and unwilling to help in any fashion. When I got the letters from the court, I called again--call #2. I was told to go into a branch. The closest one is 200 miles away.
I finally got an address to send all of the legal documents to them, which I did via overnight mail on the 17th. Their stated policy is 10 day turnaround. Call #3 was on day 11. They again said they could not talk to me again because I was not on the account.
I informed them that I sent them the court papers showing me as personal representative. I was told to go to a branch. I again said none within 200 miles and asked for a transfer to someone who could help me right now. That person was also unable to help me but finally gave me number for the Decedent Processing Group---but since they are in Texas, they were not open.
Call #4 to Texas: they finally found the account, and said it had just been started on the 26th. I told them wrong, it was sent via overnight mail and received on the 18th. She then gave me some line about the mailroom and scanning, to which I told her that their stated policy is 10 days and said nothing of that delay. She said it would be another 7-10 days to verify the documents and see if the account could be closed.
I asked if this could be done in a branch, and she said no---so why was I told twice to go to a branch?
This is one of many reasons I hate Chase and will never -- ever --have any relationship with them again. My advice: get a second name on every Chase account, and when the person dies, do not call them for any reason, write a check to take the account to $10 and then let the bank take as long as they want.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service and practices. Please immediately contact the author of this review to discuss poor customer service of chase bank account and associated monetary loss in the amount of $94000. Chase Bank needs to have the product delivered according to poster's claims.