I had two credit cards with Chase Bank (which were formerly the cards issued by WA-MU). Both were current, with payments above minimums made each month, on time. After cutting the remaining credit of one card in half, the bank canceled the second card, with no notice to me of having done so.
After suffering the embarrassment of having a card declined, I first checked the status of the card online. It reported the remaining credit which i expected. I then called the automated reporting service -- same answer. When I reached a live service agent, he told me the card had been canceled a week before, giving me no reason for the bank having done so. He said a letter explaining this action would be coming --- a week since that call, it has not.
At a very minimum, it would seem the decent thing to do have all of the reporting tools come up with the same answer, and to promptly notify customers of changes in their status, but apparently this is asking too much of this bank.
Product or Service Mentioned: Chase Bank Credit Card.