I am trustee of my mom's trust. We, my mom and I , have a joint account at Chase. It is not a trust account, per the Attorney's advice. I was traveling (in California) and received a dividend check from a stock in the name of the Revocable Living Trust . The check is made out to me, as trustee for my mom. Chase is the only bank in the area where we have an account (all others are local, and in the trust's name, where we live). I tried to deposit the check into the account and Chase said they couldn't do that. I pointed out that I am the trustee, I am trying to DEPOSIT the check, not cash it, and both our names are on the account, and that their computer system has a copy of my Durable Power of Attorney for my mother. FInally, after speaking with three managers, over a period of an hour, one of them decided they could call our local branch (in Tacoma) to get their permission to accept the deposit. Huh?
Two years ago I had to get our State Attorney General's office involved because Chase wouldn't accept the DPOA to open a Chase CD in my mother's name, with her funds from her Chase Bank account!
Never, ever had any trouble with any of the other financial institutions we deal with: 2 brokerages, 3 credit unions, and another bank.