I logged on to my account online today (Saturday) and I saw that a "debit" transaction has wiped almost every penny of my savings out. I called Chase bank and after going through the voice mail *** of entering numbers, listening to how quick and easy it is to log onto their website, etc.
then waiting for a representative, I was finally connected to someone who told me he understood, and was sorry for the inconvenience, and that it was a "collections" matter, and if I would just hold for a minute, he would get someone on the line. Instead, he connected me to a message that said the office was closed and to call back on Monday. So I called again, and after the whole waiting game again I got another person who again understood and was sorry for the inconvenience and referred me to the collections department. I asked to speak to a supervisor, explaining that someone at Chase had taken my money and I wanted it back right away, not on Monday.
She couldn't help. This is one of the worst things they could have done to me. That was all the money I have in the world and it took me a long time to save it. I don't know why they took it or if I'll ever get it back.
They are a big corporation, and I can't afford to sue them. :(
Product or Service Mentioned: Chase Bank Checking Account.