In September 2009, I started a refinance at the request from a mortgage loan consultant from Chase Mortgage department. A Cassidy X Sobol started the process and requested a deposit of $750.00 which I paid as requested. I submitted all the required paperwork and patiently awaited a response. Shortly after this, my consultant was changed to Giancarlo Iglesias. In my opinion, I found both of these representatives to be lacking in good customer service policies found with most reputable companies.
During this entire process which I ended in January of 2010, the only time I received any communications from Chase was when I initiated it. I basically would only receive communication when I called to talk to a supervisor or email my consultant and copied their supervisor. Each time I would talk to them to find out what was going on and why it was taking so long, they would say that it had just gone to the underwriters. During this process Chase also checked my payoff which was with Chase also. The amount of $30.00 was charged to my mortgage account each time they requested a payoff.
Finally in January 2010 I contacted them to request a refund of my $750.00 deposit and cancel the refinance process. I talked to Giancarlo Iglesias who informed my that Cassidy X Sobol would be taking care of the refund process. He also informed me that if I didn't receive my refund within a few weeks to contact him and he would take care of it.
I contacted Mr. Iglesias and Mr. Sobol via email on 2/9/10 and as yet have only received a 'read receipt' from Mr. Iglesias but no response.
I currently have my previous mortgage, a Visa credit card, and my wife has a Mastercard through Chase. After this experience with Chase all will be removed. I will be refinancing with another reputable company and closing my credit cards with Chase. I have never dealt with a more inefficient or consumer deficient company in my life.
I am currently looking into file a complaint with the better business bureau among other avenues. I will never do business with this company again and have sent an email to all on my email list of the poor service of this bank.
Product or Service Mentioned: Chase Bank Loan.
Monetary Loss: $750.