Product: Chase Bank Loan Clear all filters (112 of 112 reviews match)
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I did an early turn in program with a pull ahead offer at the Rover dealership. I received a huge bill that was wrong in January. I send them a dispute bill. In March, I saw adjuststments to the account, but I still dispute it as they are charging me for damage they...
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1 comment
Anonymous
#1666574

So you do a deal with a car dealer, car dealer tells you something and the bank who’s not a part of this conversation sends you a bill and it’s the bank that’s wrong? Maybe I’m wrong but maybe you should have contacted the BANK first or gotten something from the dealer in WRITTING saying the DEALER would make you whole but sounds to me like you feel the dealer has power over the bank - if you think this is how things in this country work then I should tell you that same dealer told me you owe me $12 million dollars - I expect the check within 3 business days!!!

Review
#1501647 Review #1501647 is a subjective opinion of poster.
Service
Chase Bank Loan
Reason of review
Credit report as late when in dispute
Preferred solution
REVIEW MY DISPUTE AND TAKE THE LATE REPORT OFF MY CREDIT AND WRITE ME A LETTER TO GIVE TO CREDIT COMPANIES
Tags
  • Auto Lease Financing
someone pretended to be me, called chase and they allowed them to say the 2 loans where fraud and reversed them.the people then made me believe the they were verification amounts and i sent it back to them. The point is they didn't verify the information that would...
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1 comment
Anonymous
#1413177

This makes absolutely no sense.

Review
#1161589 Review #1161589 is a subjective opinion of poster.
Service
Chase Bank Loan
Reason of review
Poor customer service
Loss
$739

Chase Bank - So dissappointed

I have been with Chase since early 80's, never had any bounced checks. my credit score is in the 800's. Moved from another state back in May 2013, we had a Chase mortgage, but because they are so slow, bought another home through someone else. After 9 months of living here, the company that moved us, closed, at this point my husband took out his entire 401K, and we opened a business, we opened a business account there, since we both have had Chase for decades, at one point I tried to re-finance my car, that did not work out, then since we have had our new business tried to buy property to build a shop for our business, of course chase turned us down, its funny, we can open an account and give them our money, even give them money from our left over 401K, but they wont do business with us, Chase you are not to big to fail, never forget that, and the more people you do this to, the more people will leave you, as soon as I am done with my credit card, which I have 3 payments left, I am gone!!!!
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Review
#1024301 Review #1024301 is a subjective opinion of poster.
Service
Chase Bank Loan
Cons
  • To conservative
Reason of review
loans

Chase Bank in Howell, Michigan - Don't feel like they want our business anymore

1.8
Details
We have been with Chase for over 10 years. When doing the 3rd five year increment of a commercial loan the bank made us jump through so many hoops. Even after all the jumping, 6 months later the loan still hasn't been closed. After the second time of Chase asking for the same information we already sent over we decided to get funding elsewhere. In less then 2 weeks we are able to close on the loan with a different bank. We are now waiting again for Chase to get us a pay off letter which I spent 45 minutes on the phone getting no where. I was sent back to my branch manager (Chris in Howell,Michigan) which is where my phone call started from. He said he would make a call and let me know when I can pick it up for he is unable to email to me. I did tell him I am able to close on my loan on Tuesday, (to days is Friday) but I need the pay off letter. I am going on four hours with no call from any of the three people I called this morning. I was hoping to get something out of one of the three. I'm not sure what's going on with this bank but I don't get the service I once did. I also have to mention that with all this going on I got a call from my grand-daughter that Chase bank deposited $14,000 into her account which was not hers. She is 15 years old and was like wow. We told her not to do anything with it and wait to see if Chase would catch their mistake. They did not so she went to the bank and told them. Like I said I don't know what's going on with this bank but it's not good.
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Review
#899351 Review #899351 is a subjective opinion of poster.
Service
Chase Bank Loan
Cons
  • Very bad service
  • Customer service
  • Bad service
Reason of review
Problems with payment
Chase chose to reduce my available outstanding credit with them which subsequently took me from great to average.Now I am not eligible for the best rates when shopping for college loans for my kids, a different car etc. unless I go thru Chase. If you have them beware,...
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Review
#788190 Review #788190 is a subjective opinion of poster.
Service
Chase Bank Loan
Reason of review
shady business practices
Preferred solution
restored to my original levels

Chase Bank in Middletown, Ohio - Late fee not my fault

I did a check by phone on my home equity; the system posted it late. When I contacted a rep to see why the payment hadn't come out of my checking, she admitted there was a system glitch and assured me she would notate the account. The next day the funds were pulled and it still assessed me a fee; and they tell me they can't waive the fee. I was sent to escalations to a woman who assured me she would handle, needless to say it was never handled, she never called me back or returned any calls.
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Review
#750040 Review #750040 is a subjective opinion of poster.
Service
Chase Bank Loan
Reason of review
Problems with payment
Loss
$25
Preferred solution
Full refund

Chase Bank - Loan Review from Winchester, California

1.0
Details
My wife's mother died. Chase held the loan on joint tenancy with my wife. Chase Bank would not acknowledge she had died. My wife pursued the issue. They refused to talk to my wife. They even sent a refund check made out to the deceased. The request for the check - to be made out to my wife has not been made for over 60 days. Chase exhibits bad behavior. They want to challenge a customer's every move. It's time law enforcement nailed these criminals. My poor wife has been through *** with these anti-Christ Devils. Our attorney even said their criminals. We still don't have our impound refund.
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2 comments
Anonymous
#1016742

did your wife presented a death certificate to the banker? I find it difficult for Chase bank to "not" acknowledge your mother-in-law's death if you presented a death cert

Anonymous
#1016877
@Anonymous

Yes we did send a death certificate 6 times over a 4 year period.

Since April 2015 they lied about sending a replacement check.

They were to send another check in April - we never received.

They were to send a check in June - we never received.

We requested another check in July - as of August, we have nothing.

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Review
#673707 Review #673707 is a subjective opinion of poster.
Service
Chase Bank Loan
Reason of review
Problems with payment

Chase Bank - Loan Review from Fullerton, California

1.0
Details
I had a very bad review with chase especially because I got my auto loan there. I have waited almost 7 years for their signature that the car belongs to me and I never got it and now that I need it, I have to wait another week or so. I have never missed a payment but they reward me with horrible customer service and are very greedy and screw people over
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1 comment
Anonymous
#993846

7 years after paying off a car loan, and now this person is worrying about getting the car title? And complaining that they have to wait?

It can easily take 3 months for any bank to send you the title after you pay off a car loan.

Extremely common. Extremely common.

Review
#648419 Review #648419 is a subjective opinion of poster.
Service
Chase Bank Loan
Reason of review
Poor customer service

Chase Bank - Loan Review from San Antonio, Texas

Pretty upset that it has taken my father in law almost 2 months to get a loan from his home. His processor Lionel has been out of office and refused to return calls. Yet he is the only one we are allowed to speak to. They mentioned 30 day close and now this has gone on way past 30 days because his person was on vacation for 2 weeks. The inspection was done and everything well in advance to Lionel's return. This is absolutely ridiculous that we can not get anyone to help my father in law. There is something wrong in this process!!!
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Review
#644792 Review #644792 is a subjective opinion of poster.
Service
Chase Bank Loan
Reason of review
Poor customer service

Contact Chase Bank Customer Service

Website:
www.chase.com
Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

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Chase Bank Loan Review

I bank at chase on 161 st in the Bronx next to Yankee Stadium. They are the worst informedvpeople of chase i have ever in counter. They Do NOT Know ABOUT Home Loans Auto Loans most of the employees donot understand English my email is Srxppbx550@gmail.com
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Review
#604229 Review #604229 is a subjective opinion of poster.
Service
Chase Bank Loan
Reason of review
Poor customer service