Here we go again folks....how many of you out there did this:
Load mod "application" package submitted via "fax" to a "Bureaucratic centralized (so they say) computer"?
Every 30 days would call, no one knew where anything was,always looked into their computer for "notes" someone else "may have left behind".
Chase wore me out, got so tired of trying to spell the person's name who I sought help through via the "Loss Mitigation Dept." Fax numbers changed too.
Moving target: Chase Bank became a "moving target" and not one agent called me back when asked about "who" had my load pkg.!
Customer Care via Loss Mitiagation Dept. are all moving targets when answering the phone. This process became Chase Banks tool to "drag out the mod pkg, process the loan according to Chase's best interest, and then send out a "Global Letter" congratulating everyone! Very scary folks!
Black Hole: The package literally fell into a black hole for almost one year! I called and told them to Forget it!
Better Business Bureau Take Notice:
Received a "Congratulations letter" (put on the brakes immediately), and called the 1 800 not help number.
Chase Bank was called asap! Stated that this was "not an acceptable "business practice" and nor was there any opportunity to "negotiate", speak with loan rep. because the memo did not make "$Sense".
Chase was told to update the computer system notes and to cancel the whole *** thing. Put the note into the entire global process and to forget it! Months later, nothing happened. Chase wanted "Another Fax" stating my loan mod to be cancelled?
Chase, "who do You think you are?" (A wolf in sheeps clothing)
Who is looking out after you? Surely not Chase Bank Ceo's, and Fannie Mae/Freddie Mac as underwriters!
As Consumers , we have absolutely no chance in the "Making Home Affordable" Program!
Please, let us have a "Class Action Suit"! Give us a chance as a consumer to "speak with a loan officer, negotiate the loan mod, and for God's sake take action before Chase bleeds anymore people to death!
To Date: Chase took it upon themselves to set up an "Escrow" account when the loan mod pkg was "faxed" intially!
How could this be? I thought when "applying", no escrow should be taken out because one is "applying" for the loan mod?
Some of us pay taxes and insurance separately. Just because one applies, no monies should be set up for anything!
****Now my House payment is "More" per month!
Let us band together and hopefully get Chase investigated ASAP!
Product or Service Mentioned: Chase Bank Loan.