Manufacturer: Chase Bank Category: Customer Care Clear all filters (77 of 77 reviews match)
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For over a year, we keep getting form letters (five maybe six) from Chase Fraud Department to the effect that my wife's credit card application needs more information and to call to get it resolved.My wife nor I have never applied for a Credit Card in the past 8 or so...
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1.0
Product
Chase Bank Customer Care
I didn't like
  • See attached comments
#1064453
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****Luisa Colin****Venice Blvd.LA was the best. Not my usual Chase experience. She listened, looked at my receipts, (cust serv) kept telling me, all was fine, when it was not. I left the branch feeling like a customer. I had an issue with my card. I was being rejected...
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3.5
Product
Chase Bank Customer Care
I liked
  • Luisa colin
I didn't like
  • Phone customer service
#1056526
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To Whom it may Concern, I am seeking advice about a situation with AVIS Car Rentals and my bank, Chase.I can go over the whole situation with AVIS. To state it quickly, on 4/23/2017, I rented a car with a credit card and a debit card from AVIS. I had to process some of...
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Anonymous
John

I am sorry this happened to you. I do have a few suggestions. I suggest you contact your attorney General consumer protection division. They might be able to help. You can...

Anonymous
GetaGrip

It's not illegal for a transaction to go through even if the card was closed out, IF you have done business with the merchant before...You throw that word around to much witho...

1.8
Product
Chase Bank Customer Care
I didn't like
  • Attitude of supervisor
  • Asked me security questions that they seem
  • Rude customer service
#1046646
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Chase Bank - Frustrating

#1061891
1.7
I like to know why chase mortgage bankers don't work in the office on Fridays everyone else is this is May Day off after 3 -12 hr shifts and there is no one mortgage banker available in Indianapolis on Friday really what's wrong with this picture
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Chase Bank Customer Care Review

#976288
2.9
Sara Weekes a relationship Banker at Eagle Idaho 83616 branch had being unproffesional rude unkind trashy lady that make me run away from CHASE. This trashy employees needs to work at bars NOT banks, and worst. CHASE keep her there FOREVER!!!!!
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Chase Bank Customer Care Review

#930138
I have deposited my own personal checks in amounts over $1,500.00 into my mother's Chase account every month for years. Today a teller refused to break three $100.00 bills for me because I don't have a Chase account. ( I won't be opening one any time soon, either. ) Isn't money handling what banks do?
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Chase Bank Customer Care Review

#928584
Always abusing customers , always "JUSTIFIED"
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Contrary to JPMorgan Chase Bank promises to the board of directors, and the sales pitch of the yearly subscription of "a card you can use with confidence" Chase will always side with the crook. We will never use Chase Bank Credit cards, EVER!. I advise anyone to get a...
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Anonymous
GetaGrip

You were Conned? So it's your bank's fault YOU made a bad judgement in choosing a merchant and got screwed? It's not bad customer service that you didn't get your way.

1.0
Product
Chase Bank Customer Care
I liked
  • Close to home
I didn't like
  • Customer service
#1042345
Reply to reviews
When my mother died she left an estate in excess of $8 million and named Chase as executor of her estate.Chase took almost four years to settle the estate, all the while charging fees for every possible thing. They sold a valuable personal item specified in her Will to...
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Anonymous
Anonymous

One of the monster mega banks that Trump is going to smother with kindness. Great plan, again.

Product
Chase Bank Customer Care
#1002563
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I did two rounds of purchases on a Chase Slate Card, both for dental work.Had the first one done, paid it off completely, ditto with the second. In prepping for the third round of work, my first act was to call Chase and ask if I needed to close my card and open a new...
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1.0
Product
Chase Bank Customer Care
I didn't like
  • Unethical business practices
#1002288
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I have a personal account with chase.Now that I was ready to open three small business accounts I called the branch near me to find out what was necessary and conditions. The person that I was told would be able to help me could not give me the information. Then I...
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Anonymous
Anonymous

Avoid all monster mega banks and use a small community bank or a credit union.

1.0
Product
Chase Bank Customer Care
I didn't like
  • Lack of professional ethics
#1000482
Reply to reviews
Every year I have to call in and get it fixed, yet every month , all moth they send me emails to spend on their cards, chase bank is ridiculous, they must have two personalities to one day send emails to spend on their card, and the next to reduce my limits of which I...
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1.0
Product
Chase Bank Customer Care
#999500
Reply to reviews
I applied for a Marriott rewards credit card inefforts to garner the 80,000 points offered if I spent a few thousand dollars in three months.After doignsomand spending the money they said I did not apply for that card and applied for one that gives me a few thousand...
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1.0
Product
Chase Bank Customer Care
I didn't like
  • Claims custom service can not answer questions
#990101
Reply to reviews
Chase.com allows you to pay on line: BEWARE!!The site does not acknowledge the payment will occur. When I called several days later to see if the payment was in "process" they could not determine if it was or not. They recommended resubmitting the payment. The biggest...
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offconsumerpissed
off***sumer***ed

Weird how this stuff only happens to a select few. My mortgage has been auto-withdrawn from Chase for years. Never had a single issue. Great bank.

2.2
Product
Chase Bank Customer Care
I didn't like
  • Being lied to on every level
#978196
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