Product: Chase Bank Credit Card Clear all filters (191 of 191 reviews match)
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In short, they closed out my dispute case based on a false statement. My card was compromised around the time this transaction took place. I reported a few other transactions as fraudulent, but not the one I'm disputing. In fact i called the dispute department...
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Review
#1699910 Review #1699910 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Cons
  • Lies
Reason of review
Problems with payment
Preferred solution
Full refund

Chase Bank - Customer service giving wrong info and do nothing to compensate

1.0
Details
The customer service is horrible. They give out wrong information about payments you need to make to avoid interest. After 10 Calls talking to different people. They still did not compensate after all the troubles been through. Decided to never used chase again!
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Review
#1525830 Review #1525830 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Poor customer service
Tags
  • unethical
  • Disinformation
  • Poor Business Management

Chase Bank in Jabalpur, Madhya Pradesh - Not used

Cant use card To pay in india
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Review
#1462755 Review #1462755 is a subjective opinion of poster.
Product
Chase Bank Credit Card

Chase Bank in Rosenberg, Texas - New Payment Policy

1.1
Details
Chase has recently changed their policy on when it posts your payment. Even after they receive your payment from your bank they sit on it for 7 days before clearing it from your balance. This allows them to continue to charge you interest on that outstanding balance
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Review
#1416153 Review #1416153 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Problems with payment
1.0
Details
I have been a chase credit card holder for close to 40 years. Accidentally I found out yesterday that all 3 of my accounts were closed. There was no notification and it took numerous calls to get to the person who was responsible for this. She was rude and...
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4 comments
Anonymous
#1604036

Was this person really rude, disrespectful and not helpful? I'm guessing you wanted a better answer than what the screen was telling them to tell you so you went into your old people "I've been a customer for XYZ" act.

Listen and understand, they can only tell you what they have in front of them. Look, no one cares, get a new bank account and move on with the rest of your life. While you're at it, set up a new bank account as quick and possible and pull your ChexSystem report. It's free and may have clues as to why you were shut down.

This is business, not personal. ....

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Review
#1408258 Review #1408258 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Poor customer service

Chase Bank in Glasgow, Montana - Security top notch

No complaints, this is actually really good, maybe a little too good. I am trying to add my wife as an authorized user on my credit card and they keep hanging up on me thinking I'm someone else, at least they wont give your information or send a card to someone who shouldn't have it. Thanks chase!
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Review
#1375855 Review #1375855 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Poor customer service
1.0
Details
Once again Chase failed. They promised to send a replacement credit card 8/16 to arrive over night. It wasn’t sent until 8/20 and not overnight. It took speaking with several people to get to the right one. I’m supposedly a Preferred investment client. After several...
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2 comments
Anonymous
#1724961

I had a terrible off-lease situation with Chase. Never do business with them again. Thank God my primary accounts are with B of A.

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Review
#1335059 Review #1335059 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Problem with delivery
1.0
Details
I ask about this showing up on my credit report and two separate employees tell me there is nothing they can do about that. That it is bank policy. I ask to speak to someone else, and a woman told me that there was no one else I could speak to. I paid off the entire balance and closed the account promptly. *** CHASE BANK...
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1 comment
Anonymous
#1523680

Guess it’s the banks fault too that you forgot about the balance transfer....I know it’s easy to see another cards balance disappear and think the visa fairy paid it

Review
#1309219 Review #1309219 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Cons
  • Way i was treated by your staff
  • Blemishing credit report
  • Not sending out physical card
Reason of review
Poor customer service
Preferred solution
Remove issue from my credit report.
Due to a mistake, our payment on our Chase Credit Card of $52.71 went through as $5,271.00! Help! Have gotten different answers as how to get our overpayment back and we still don't have it. First customer service rep said overpayment would be refunded to the account...
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2 comments
h.kitchener
#1506320

It all depends on who made the mistake. If yours, then you will have to wait until Chase rectifies the mistake. If it was the recipient or Chase then wander into a Chase bank and demand, yea demand they immediately correct the error.

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Review
#1287722 Review #1287722 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Poor customer service
Preferred solution
Full refund

Contact Chase Bank Customer Service

Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

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Chase Bank - IT department really bad

1.0
Details
Received my new chase cc and went online to verify receipt and system locked me out saying the account wzs already active. I call Chase and after 37 minutes the first time and 28 monutes the second time i decided the best thing to do was to cut the card up and close the account. To add to my problem, now I can't access my home loan or my airline card information
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Review
#1286664 Review #1286664 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Reason of review
Poor customer service