Franklin Township, New Jersey
Not resolved

Bound Brook NJ branch on 3.12.16 Unable to make $500 cash deposit to friend's checking account. Sole teller rambling on about "money laundering." The sole teller, claiming to be the manager on duty, (overpaid & under staffed at 1:15 pm) was advised that there was no federal or state laws prohibiting transaction as I often transact business with friends having a TD Bank account.

Teller advised I could then deposit a check or money order into friend's account as it is against Chase's policy.

If there is so much concern about money laundering, just request a government issued photo I'd from the depositor that they could scan into database to confirm it is authentic. I realize it takes common sense & a desire to solve a problem created by a few criminally minded individuals but a corporate entity as big as Chase should look to make their policies consumer friendly.

Product or Service Mentioned: Chase Bank Checking Account.

Reason of review: Problems with payment.

Chase Bank Cons: Very much, Poor customer service, Refusal to accept change, Unethical, Chase bank.

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It is illegal to scan in your ID. So common sense your way to understanding the law.


Ever been proofed @ a bar? I'd is scanned to determine authenticity


This situation is becoming increasingly more common. Best to use a credit union whenever possible. I believe Chase warned customers about this new policy a while back.


Was told policy had changed to present policy some 3 years ago