Product: Chase Bank Banking Service Clear all filters (70 of 70 reviews match)
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Chase Bank - Zero Customer Service

1.2
Details
I've been trying for two months to get an answer from their customer service. Since I am unable to use the phone due to my disability, I must rely on their online messaging and email. Every time I ask a question, I'm told it's being "forwarded to the appropriate department" and that I should expect a response within a week. When the week is up and I ask why they haven't responded, I'm told that inquiry has been "forwarded to the appropriate department" and that I should receive a response within a week. And so on. They've actually spent more time avoiding helping me than it would have taken to help me. It's like some Kafkaesque dystopian bureaucracy. It's pure madness. I didn't think this level of willful incompetence could actually exist in the real world.
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Review
#1660020 Review #1660020 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Cons
  • Discriminatory practices
  • Refusal to accommodate disability
  • Awful customer service
Reason of review
Poor customer service
Preferred solution
They know
Tags
  • Garbage
1.0
Details
My trip To Cabo has been great with one big exception! Chase bank has done everything in their power to ruin it for me! Before I left Seattle, they sent me an email saying” no need to tell us that you are heading to Mexico, we already know and we won’t shut your cards...
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2 comments
Anonymous
#1762589

Chase bank is full of CRAP any anyone who thinks that they are a good bank must be either working for them or getting part of the take from the THEFT that Chase bank does on a daily basis. Do you use Chase bank anonymous or are you just as CROOKED as the bankers.

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Review
#1606428 Review #1606428 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Chase Bank - Open bank in waxahachie tx

3.9
Details
need chase bank in Waxahachie ,tx 75165 don't what to leave been with chase many years ,but now have to drive 20 miles. 75165 area is booming fast,5000 new homes being set to builded plus new homes just built. please look in to it thank you consumer that wants to stay
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Review
#1471277 Review #1471277 is a subjective opinion of poster.
Service
Chase Bank Banking Service
1.0
Details
This Bank !!!.. charging you over draft fees on a daily..GTFOH..found other banks that absolutely do not do this. Time to say good bye chase
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2 comments
Anonymous
#1639690

Where? I don't know of any that don't charge OD fees for every charge they have to cover when I go negative.

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Review
#1460024 Review #1460024 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Problems with payment

Chase Bank in Houston, Texas - Not authorize transation

2.7
Details
I intended to make only purchase from micrsoft of $26.10 but an error occured and i was charged four times. I would simply like three of these purchases removed.
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Review
#1379700 Review #1379700 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Problems with payment
So for the first time in many years my savings account dropped to below $15k as I recently made several large transfers to pay off some bills, get my son off to college etc. As I was checking my balances and expenses I noticed a $20.00 charge " monthly service fee"....
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Review
#1361201 Review #1361201 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Pricing issue
Loss
$20
Preferred solution
Let the company propose a solution
2.2
Details
I opened a Checkings account at Chase because of their promo where they'd give you $150 for setting up direct deposit when opening an account. Also, they are compatible with virtually any virtual wallet or financial app in the market right now, and I like the...
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1 comment
Anonymous
#1526796

Let’s see, it’s the banks fault you overdrew your account, they should have declined those transactions when in fact when opening your account they specifically ask you if you wanted overdraft or not, you could have said no but because you didn’t it’s their fault? Come on, take responsibility for your actions

Review
#1311567 Review #1311567 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Pros
  • Banking apps
  • Online access for all accounts bundled together
  • Compatible with apps
Cons
  • Overdraft policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$146
Preferred solution
Full refund
Tags
  • No Debit Card Protection
  • Charges
  • Fees
  • Overdraft Fees
  • Overdraft
I explained to them I’m no where near a chase bank. I work in the oilfield and closest branch is 3567 miles away. Still wouldn’t help me. After all these years with Chase I have never experienced such disregard for a customer. No matter when I told them the dates the...
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Review
#1284494 Review #1284494 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Order processing issue
We heard thhe conversation between Bank of America manager of a Branch calling to Chase Bank. It is horrible. It is a large amount and we need money for business, payments, payments on business loans. Can anyone say what can be done? It does sound like we are not in...
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Review
#1277113 Review #1277113 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Order processing issue
Tags
  • Illegitimate

Contact Chase Bank Customer Service

Website:
www.chase.com
Mailing Address:
Card Services P.O. Box 15298
Wilmington, Delaware 19850
United States
Phone:
(800) 432-3117
All Chase Bank Contacts

Chase Bank Reviews

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Chase Bank reviews
00 non ATM fee so what Chase bank just charges what they want to ?.....or do you get a Sunday discount........They did give me a number to call but do not trust a phone call I am not comfortable doing this on the phone........took a bus 4 hr to get here looked 4 hours...
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1 comment
Anonymous
#1554075

Stop over drawing your account. Problem solved...and you're welcome

Review
#1275033 Review #1275033 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Pricing issue