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I have been a customer of Chase Mortgage loan for over 19 years and recently there was an oversight in which a payment was $61.00 short due to an escrow adjustment. Chase consider this as non-payment and apply late charges accompanied with dunning letters of...
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Review
#470140 Review #470140 is a subjective opinion of poster.
Service
Chase Bank Mortgage

Chase Bank in Marina Del Rey, California - Sexual harassment banker access to my accounts

CINDY LY BANKER AT CHASE BANK SHOULD BE FIRED!! PROBLEMS WITH SEXUAL HARASSMENT & the psycopath cindy Ly had access all my personal info - used it harmfully. Chase bank SEATAC WA is horrible!!!!! Manager didn't even care or would listen. Harassing phone calls letters accessed my account. Had to open in separate location. Called headquarters to complain. Chase said they took the complaint very serious because of the situation but unbelievably I think cindy ly still works there. I wonder how many others will be a victim of this. Go to another bank branch people at all cost. Theses guys are rude & something fraudulent may happen with your info as well. Not long after me reporting harassment my identity was stolen. Hmmm wonder how that could of happened!!! I'm quite sure after complaining about harassment issue my info was sold off to a pissed off banker for my reporting her.
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2 comments
Anonymous
#928777

I actually know this girl through friend of friend who meet her at la fitness gym on pacific highway. she was out with us laughing & joking about a situation with a customer from chase.

I think she purposely did certain things to certain people.

None of us thought it was very funny & after I googled her & found all kinds of bad reviews.. I would rather not have her in my circle of friends.

Anonymous
#785980

Srry for your experience I myself had an issue with this bank but not for sexual harassment. One of my checks I deposited ended up disappearing.

When I went into the branch the manager was extremely rude & not helpful.

I put in a complaint but never saw my check again(soo weird) I think chase headquarters needs to really evaluate what's going on with this bank.

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Review
#468545 Review #468545 is a subjective opinion of poster.
Product
Chase Bank Account

Chase Bank in Miami, Florida - Aggressive Supervisor

I just received a disturbing call from one of Chase Banks "Supervisors" who was aggressive, called appearing to be out of breath, noise in the background. He was rude, making demeaning remarks, insulting, and non professional... He posed an agreement violations which I did not agree to. He first denied that his records showed one of the Represents who I had just spoke to, then admitted it... My complaint is two fold: 1) Treating a customer rudely, which should not be based on their contractual adherences. 2)That several representatives have given me instructions on how to maintain the account and then he calls with different information. If all employees are looking at the same computer account, why would they not present the same information. I have been mislead on one hand and rudely treated on the other....
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Review
#466578 Review #466578 is a subjective opinion of poster.
Product
Chase Bank Account
Tags
  • warning
I woke up one day and my debit card was not working (little embarrassing after trying to put gas). When I called the bank I was told that they were closing my account because it was a risk to them. I was told that I had 10 days to resolve the issue. Unfortunately, I...
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11 comments
ForgetfulCougar844
#1753908

I barely had chase for a month and today I received a letter claiming my account is being closed without reason. All I got was no account can be opened in my name ...

why?!

Banking with chase was a mistake! Hope they go out of business!

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Review
#466107 Review #466107 is a subjective opinion of poster.
Product
Chase Bank Credit Card

Chase Bank in Germantown, Tennessee - Charged late fees and interest charges after move.

Was charged A couple of hundred dollars for late fees from a move that caused a bill to be missed and bank bill pay to be missed. I was with Chase for over thirty years with a perfect record of payment. No late payments, all payments in full. Did not matter to Chase. No regard to locality. Canceled card and asked for amount of final payment which was sent. Still got another hundred-dollar interest bill. Do not use this bank. There are many others that will accommodate problems when moving. Customer service reps. and manager were no help. Was told it's too bad. It's no wonder why they are always in financial trouble.
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Review
#465992 Review #465992 is a subjective opinion of poster.
Service
Chase Bank Manager
Loss
$200

Chase Bank - Close of escrow date not met as promised

We were selling our home in Sedona AZ. The buyer was using a Chase loan to purchase the home. With the contract in front of the loan officer, the buyer (and through his agent) was promised a June 3rd close date. We were purchasing a home in Cave Creek AZ and had arranged for a simultaneous close. We moved out on the 3rd. Two trucks arrived at our "new home" in Cave Creek the morning of the 4th of June. The Realtor for this home said the COE had been delayed, however, seeing our dilemma, let us move our furniture in - but we had to go to a motel. He contacted the sellers, they said we could stay by posting an additional not refundable $5000 in the escrow account and paying $300/day! We had no other choice. Not knowing if the loan would ever be approved, we only opened a few essential boxes and lived in chaos for 18 more days! My wife almost had a nervous breakdown. Chase loan department in Flagstaff AZ said "we have no responsibility for your loses." I am in ill health and do not have the money or the effort to sue but am told, if I did it could take months or even years. So much for customer service from Chase. If you are selling your home and the buyer is getting a Chase loan - put some severe penalties into the contract.
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Review
#463364 Review #463364 is a subjective opinion of poster.
Service
Chase Bank Loan
Loss
$5400
Tags
  • loans for purchasing a home
I worked for Chase Collection Center in Irving TX for 2 years in 06-08. Its a call center located at 3600 Regent Blvd. This company was the most unethical perverted company I ever heard off. They had just opened the collection center and were hiring a lot of people....
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Review
#463151 Review #463151 is a subjective opinion of poster.
Service
Chase Bank Mortgage
Tags
  • Chase foreclose JP Morgan Cha
I stopped to withdraw $100 from a Chase ATM on a Chase checking account, but hit by accident $60 so I canceled the transaction. I then re-swiped my card and asked for $100 and received a receipt that said "Transaction Denied." So, I go round to another ATM at the...
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Review
#461748 Review #461748 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Loss
$100

Chase Bank in Hillsborough Township, New Jersey - They tried to jack-up my mortgage balance

CHASE had solicited me for a NO COST refinance. I was uncomfortable because everything was rush, rush, rush, but the deal was good so we went thorugh the process: I smelled a rat right off because the "estimate" was greater than my balance. Later, in complete contradiction to my requests and instructions they planned to replenish my escrow by adding it the loan balance, which was NOT owned up to by them ahead of time, but I had smelled something fishy all along, and on the evening the notary came to our house to process the papers the FIRST THING I did was compare the loan amount to the balance on the CHASE website. Yup! They were “doing” me. We did not sign. They offered to “try to make it right” and suggested they’d re-draw the papers, and maybe even lower the rate a tad, and so I agreed to wait. Three weeks later I received in the mail, without announcement, a “Statement of Credit Denial, Termination or Change” which infuriated me. (My Credit # has been over 800 for a long time.) They explained that what happened was the Freddie Mac window had closed, and it would take a couple of months to re-apply. In other words, I could take a walk, thank you! My heavens, what a negative experience.
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Review
#460460 Review #460460 is a subjective opinion of poster.
Service
Chase Bank Mortgage

Chase Bank in New Orleans, Louisiana - Chase Refuses to Loan when they have $1million cash of mine!

We have a 20-year relationship with Chase, several accounts totalling over $1million in cash currently! Which earns no interest! Now when we apply for a mortgage loan, and since we have lived outside the States for 10 years, they tell us they can't get a credit score on us. Now we are a couple with 2 high incomes, we have no debt and two homes, and investment assets as well. We have given Chase all our tax returns, statements of employment, earnings statements, passports, driver's licenses, anything they have asked for. But they are rigidly sticking to looking at us with blinders on, the only factor considered being the U.S. based credit score. Now they say they might be able to get us a loan through a 'manual' process which is going to take 60-90 days, will require a lot more documentation - although they can't tell us what documentation that will be - and the loan officer explicitly says he can't say what the outcome of that arduous process will be. Chase has done nothing but obstruct our efforts to get a loan, offering little advice, support, or help. Nothing but obstruction, as in suspending all of our Chase accounts when we tried to wire the earnest money for the house we are trying to buy. This despite being in constant touch with the loan officer and telling him we were going to do this and that the timing was crucial! One part of the bank does not know what the other parts are doing. they don't communicate or work together to help the consumer. instead it's our problem: 'oh, I don't know anything about that department'. The loan officer is very good at explaining why he doesn't know anything, is powerless to do anything, etc. The loan officer does nothing but spout caveats: no assurance that we will get the loan, no assurance as to the timing, no assurance about anything. However, he was very quick to collect the $470 loan application fee! So there is no point in being loyal to a bank, keeping up a relationship with the expectation that the bank will value you as a customer and try to help you out.
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1 comment
Anonymous
#787793

If you have 1 million in cash, why don't you just buy the house with cash?!?! :grin

Review
#458954 Review #458954 is a subjective opinion of poster.
Service
Chase Bank Loan
Loss
$5000