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Chase Bank in Tustin, California - Chase is the worst

1.0
Details
Chase Bank caused a situation for my elderly Mother's account and closed her account with NO communication as they suspected someone was doing some Fraud to her. Then sent a large sum cashiers check to her in the regular mail with out notifying her. Then when we tried to re- establish a new account with thei own check, and after 3 hours at the bank, they determined that they would not open an account with their own check so healthcare could be paid for... Insane! They just lost a whole lot of funds from her! And me and my family will be taking all our business from them and going to Wells Fargo who actually cares what they do to people!
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1 comment
Anonymous
#883974

Wells Fargo customer service is a joke

Review
#539131 Review #539131 is a subjective opinion of poster.
Reason of review
Problem with delivery

Chase Bank - Loan Review from Marina Del Rey, California

chase auto finance will not work with you if you are having any financial hardship my husband lost his job over a year ago and had made our payments up until these last 2 months. We asked them to reconfigure our loan.To change the terms to make it affordable. They told us we needed to borrow money from family but that they couldn't help. I wish my tax dollars had not gone to them for a bailout. We saved their industry but they refuse to reconfigure a car loan! Woe to those who cannot show compassion after being shown compassion.
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Review
#537760 Review #537760 is a subjective opinion of poster.
Service
Chase Bank Loan
Was approved for a mortgage- 120 days later Chase was still requesting documents to clear to close. I pulled my business but am out time, money, and credit score is low because of Chase process where I'm trying to get it back up to qualify again for a mortgage! They...
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1 comment
Anonymous
#948573

Well I just had an equally bad issue with Chase Mort"gag"e Staff. I went and sought out a Pre-qualification about 6 months ago.

I received it without issue. Found home. Opened Excrow. Locked In Rate and then my Rep asked me if I had a short sale 3 and a half years ago.

I said yes, it has been on my credit report since it occurred. Crickets for two days until I called. Was told, "Bad News, Chase can't write your mortgage". Escalated to Manager, said I was responsible and their Pre-qualification really wasn't.

What a freakin JOKE!

Review
#537287 Review #537287 is a subjective opinion of poster.
Service
Chase Bank Mortgage

Chase Bank in Brooklyn, New York - Bad customer service and ridiculous policies

1.3
Details
I have had problems with Chase all year. They unexpectedly turned my card off twice already this year and have given me no warning or explanation outside of "we believe there MAY be fraudulent activity." They declined repeatedly to tell me what kind of activity. I had knee surgery a few weeks ago but have had to return to work. The commute via train requires alot of walking so I have been taking a cab too and from my office. I went to the ATM this morning to take money out of my account and the ATM refused to give me any cash. I went to a second ATM and it did the same thing. By this point my cab had been waiting for 5 minutes and I was running late. I called Chase immediately to speak to someone and she claimed that my card had been switched off because it was reported missing! My card was snuggly in my hand and had remained in my wallet, locked in my apartment all night. Additionally, why would they not call/text/email/message to tell me that my card had been reported missing before switching it off and not telling me! Ridiculous!!! I was forced to take the subway to work and have now re-injured my knee again. Seriously considering switching banks!
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Review
#535658 Review #535658 is a subjective opinion of poster.
Product
Chase Bank Account
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Slow Money Refund Review

I had paid a bill on bill pay but I canceled it and they said it would be 3 too 5 business days before I receive my money it has been 3 weeks and I still haven't received my money. I keep calling and I keep getting the run around customers should not be going thru this about money they work hard for..
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Review
#534255 Review #534255 is a subjective opinion of poster.

Bankers Review

Went here to have a letter notarized was told would have to see a personal banker?! And it wld be 15 mins went across the strret got it done in two
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Review
#531857 Review #531857 is a subjective opinion of poster.

Chase Bank in Chicago, Illinois - Horrible Customer Service and Overdraft Fee

1.0
Details
Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let me speak, would raise his voice at me and talk in a condescending way. They charge you the highest transactions overnight before 11 PM, followed by smaller so when you wake up in a morning you owe them 3 overdraft fee for $34 dollars each without a window to make it right. Management suggested that I check my account every night better yet go search for an ATM before 11 PM to put money in the account. Bad business, scamming people out of money. It's sad that such a large organization allowing this to happen to people.......
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Review
#531722 Review #531722 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$153
Preferred solution
Full refund

Money Fraud Review

Este banco no sirve para nada me robo mas de $2,500. Dls ...por una demanda falsa que me hicieron en corte......no habran cuentas en chase....dont open accounts. In chase bank
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Review
#530608 Review #530608 is a subjective opinion of poster.

Chase Bank in Oswego, Illinois - Chase branch won't take coins.

My 8-year old (and I) brought in a ziplock bag of change to the Chase branch in Oswego, IL to exchange for cash. We were told that the coin machine is 'down' and has been so for weeks with no fix in sight for more weeks. They have no way to store the coins. They don't have paper rolls. They would have to count all the change again at the end of the night to balance. If we want, they will send the change to Chicago and we will receive a credit on our account in 2-4 weeks. Seriously?!? They would NOT take the coins and give my child his cash. Are they or are they not A BANK??? It should not be the customer's problem how they must adjust their day in order to provide the service that we pay for by having our accounts with them. Please, someone, explain how this is 'Customer Service.'
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Review
#530452 Review #530452 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Chase Bank - Rude Customer Service Review from Harahan, Louisiana

Hello my college daughter is trying to open up her a chase acct for her college financial institution & the customer service teller she had was SO UNCONCERN WITH ANY & ALL OF OUR QUESTIONS . He was very very rude & non helpful , he didn't have any answers for her questions , he didn't give any input about chases first time acct holders such as checking & savings which each one offers & which one would be best to open up for a college student & when I address his nasty attitude that he is having with us he said "well y'all asking questions that y'all already no the answers to so I don't need to say nothing . We are very disappointed in the poor service that this chase bank employee gave to us . Therefore I'm taking my child & my money to a bank that values & that is just a lil more concerned about there customers instead of being so angry to be working in the cashier customer services business . James Phillips NMLS ID# 771386 The bank is 7129 Jefferson hwy Harahan la 70123 another bank would be very happy to get our services . Thank u for NOTHING CHASE BANK
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Review
#529285 Review #529285 is a subjective opinion of poster.