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Chase Bank in Lawrence, Kansas - Lost a $300 Check from my Moms bank to my account

1.0
Details
My Mom sent me money for my wedding March 24th. I waited for the check to arrive. It is now April 21st, the check still has yet to arrive. I have been on the phone with chase and my mothers bank for three days trying to figure out where this money went. The end result is that Chase has lost the check. They are researching where this money has gone. Needless to say, it took me three times calling the bank just to get them to give me a straight answer because they couldn't even validate that I was in fact me. I have a joint account with my fiance and they were asking me security questions from when my fiance and I hadn't even met. Which I don't have the answers to and my fiance is not with me at the moment. Since I couldn't answer the questions correctly this clearly means that I wasn't just trying to access my account. They treated me like a criminal trying to break into someones account. Furious! It took three calls just to finally get a representative that wasn't an *** to ask me the right questions like what my social security number was? Who would have thought that number could have helped (sarcasm). I am still waiting for them to give me a straight answer about where this money has gone too. I have been following up everyday. My mother and I are less than please. My fiance and I are thinking about switching banks.
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Review
#625192 Review #625192 is a subjective opinion of poster.
Cons
  • Worse customer service ever
Reason of review
Problems with payment

Chase Bank - Checking Account Review from Sarasota, Florida

Account closed after unable to validate one of the 3 checks that were in the first deposit with bank of America due to privacy practices, and unable to verify the writer of the check by phone, it was written by my mom!? She has a chase account, so as strange as it may be, her info should be in the system. Nobody asked me if I wanted the account closed, closed it due to inactivity after 10 days?? Thee was other funds in the account! To which I found out all of this when I tried to use my card for the first time and it was declined. And they tell me now that after ive already ordered checks, I cant have my account back once they can verify the check. Again, there was money in the account! !!!!!!!!!
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Review
#623024 Review #623024 is a subjective opinion of poster.
Reason of review
Problems with payment

Chase Bank in Adel, Georgia - Time it takes to receive original paperwork and dee after lein satisfaction

In January of 2015 I paid off a home equity loan. After 3 months I had not received any paperwork or the original deed to the property. I called Chase to ask them when I should expect to receive the deed and the lien cancellation paperwork and any other original documents pertaining to the loan and the satisfaction of the debt. I was told that it could take up to 18 months to receive these documents. It didn't take 18 months to process the loan and they didn't let me wait 18 months to star making the payments. If I wanted to take out another loan on this house as of now I'm screwed.
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Review
#621579 Review #621579 is a subjective opinion of poster.
Reason of review
Problems with payment

Chase Bank - Account Closing Review from Germantown, Maryland

My dad past away, and had bank accounts at chase bank . I went to chase bank with death certificate and afidavit. I had a notary of chase bank stamp The afidavit to claim my deceased dads accounts, that was in his name only. Then gave them my routing number to send me the money. Notary of the bank says everything taken care of money will be sent to you.That was on a Saturday. Get home waiting for the money, no money. Call chase bank they said girlfriend came in the following Monday signed afidavit claiming she was the sole heir. Chase bank gives her the money. Dosent Chase bank have to get the money back. Pissed off
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2 comments
threez745
#1013301

Little different.

Chase will not acknowledge my wife's mother is deceased.

They sent us a impound refund made out to the deceased! No bank will cash a check from a deceased person.

The second check made to my wife has never arrived after 60 working days! *** - sending a check for a large amount through the mail.

Anonymous
#970995

Every time you open a bank account they have you sign a paper that lists a person who the money goes to in the event of a death.Maybe your dad listed her.Also if she signed a paper saying she was the sole heir and she did lie you can have the b arrested for fraud and sue her for the money back.Also if they lived together for many years they could have been common in law legally married hence she then would be the legal heir unless stated otherwise in a will.

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Review
#620923 Review #620923 is a subjective opinion of poster.
Reason of review
Problems with payment

Chase Bank in Oklahoma City, Oklahoma - Organizing incoming checks to create the most insufficient funds

3.0
Details
This a an unethical practice that Chase chooses to do. They purposely organize incoming checks from the largest to the smallest to create the most insufficient checks to get more fees out of you. We have accounts at other banks as well and they do just the opposite to demonstrate they care about the impact that a mistake can have on their customers. Chase does not care and have customer service people tell me they feel the same way but that is how they have it set up. It seems as though there would be some legal issues here as well but I am not an attorney but will continue to speak to people to find out
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1 comment
Anonymous
#1016437

I've recently notice that Chaseincoming checks from the largest to the smallest to create the most insufficient checks to get more fees out of you. This month I'm going to change my direct deposit and switch to another bank. If anyone filie a lawsuit against Chase please let me know.

Review
#619782 Review #619782 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Cons
  • Unethical business practices
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Chase Bank Account Review

Every year Chase says "oops, we need an extra $200 for escrow" AND "you don't have any insurance, we are going to provide it for you at whatever cost we choose". All lies!
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Review
#618791 Review #618791 is a subjective opinion of poster.
Product
Chase Bank Account
Reason of review
Problems with payment
"Chase Bank is 'fraudulent'…After legally obtaining POA and submitting the documents for joint account privileges, the account and all online access was blocked. ATM's and debit cards were canceled. I am now unable to pay for Hospice Care for a terminal cancer patient....
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Review
#618543 Review #618543 is a subjective opinion of poster.
Service
Chase Bank Banking Service
Reason of review
Poor customer service

Chase Bank in Port Isabel, Texas - Mortgage company failed to transfer all papers

1.0
Details
We bought our home in Nov. of 3013. In Dec. of 2013 they sold the mortgage to Chase Mortgage who instantly lowered our payments without a reason why so we assumed it was because of an earlier mistake or something to that nature. However, when we got our escrow statement in March of 2014 it stated that we owed $4130.00 for Windstorm insurance that was not in our escrow. I called Chase and they told me they never got the policy from Houstonian so they automatically lowered our payments without asking questions. My insurance company sent me copies of the policies for both years and companies. I talked to a Houstonian rep once and now they won't take my calls
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Review
#618456 Review #618456 is a subjective opinion of poster.
Service
Chase Bank Mortgage
Reason of review
Problems with payment
Loss
$4130

Chase Bank - BANK doesn't accept CASH deposits?

80 year old mother, tries to deposit $700 in my checking account. I gave her a deposit slip from my checkbook. She decides to get CASH, hopefully avoiding having to answer a dozen questions. CHASE TOLD HER THEY DON'T TAKE CASH! Of course they asked her all the questions anyway, made her wait while they all gathered to "discuss" the issue..... they finally did let her give them her money.... it makes me wonder what kind of issues they would give her had she wanted to deposit a check! I'm waiting to see what kind of excuse they'll have. WHAT KIND OF BANK REFUSES TO TAKE MONEY!!!???
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1 comment
Anonymous
#968129

Why are you taking money from your 80 year old mother? You should be giving her money!

Review
#618025 Review #618025 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Reason of review
Order processing issue

Chase Bank Checking Account Review

Someone did my tax, she down loaded to phone+her bank acc to. State showed acc number. Asked chase to stop check nope, they let check pass into her acc. You suck, you help do bank fraud, maybe irs should Look into your ***!
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Review
#617576 Review #617576 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Reason of review
Problems with payment