Chase Bank
Reviews and Complaints
Chase Bank - Checking Account Review from Plainfield, New Jersey
FRAUD...And they say it is my fault
Preferred solution: Full refund
Review in Banks category from Los Angeles, California
Killing me with fees
Preferred solution: Price reduction
Abbagail Richardson Review
Chase Bank - Customer Care Review from Jamaica, New York
Teller failed to recognize counterfeit money
7/11/2016 I went into the Aliso Viejo Branch, located on Aliso Creek Rd, cross of Pacific Park. My teller was Jason. I had a $700 check to deposit and requested $350 cash back. Jason gave me-$100 bills and 1-$50 bill. I left Chase and drove straight to the nearby Wells Fargo ATM to deposit the $350 I had just received. The ATM kept rejecting the cash. After the 3rd attempt, the ATM finally accepted $250 but kicked back 1 $100 bill. I walked into the Wells Fargo branch and requested to deposit the bill. Once the teller took the bill she immediately said it was a fake. She ran it through a machine that she said could not verify whether it was real or not. She called for a manager who also said the bill was fake. They kept the bill, by law, gave me a receipt and a copy of the bill. I immediately drove back to Chase to inform them of what had just taken place. I was told that they do not have fake money in their teller drawers but that it was possible that the teller, Jason, had received a cash deposit and that the bill I received was part of that deposit. However, they also said that once I left the bank the first time, I cannot prove that Jason gave me that fake bill. They added that I should have said something before I left the bank.
Issue 1: I am not trained to recognize a counterfeit $100 bill, the teller is trained.
Issue 2: They admit that it was possible the teller received a cash deposit from which that fake bill may have originated. Which means the teller had his hands on that bill at least twice. Once when he received the bill and the second time when he gave it to me. In addition, if Jason had received a cash deposit, why wasn't the cash run through a machine to verify it was not counterfeit.
Wells Fargo is currently investigating the bill and will credit my account if they determine it is not fake. However, if the bill is fake, Chase will not do anything because I can't prove the teller, Jason, gave me that fake bill, because I, who is not trained, was supposed to say something before I left the branch. I'm out my $100.
Bull Shitz Review
Chase Bank Customer Care Review
Short Review on July&nbs-04:00;26,&nbs-04:00;2016
Review in Banks category from Winnetka, Illinois
Chase Bank Check Cashing Review
Unhappy service
- La habra ca
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Verified Reviewer | Albion Park, New South WalesStolen cash in bank - BE SO CAREFUL of staff too
- Seemingly deliberate avoidance of issue
Preferred solution: Let the company propose a solution
Chase Bank - Customer Care Review from Philadelphia, Pennsylvania
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Ok several things.
1. They switched your savings to a checking...you said the opposite.
Difficult to have empathy for someone who doesn't know what is happening with their own money.
2. If they are actually stealing your money then call the police.
3. Stating it is your own fault then calling them crooks and they are stealing is again opposite statements.
4.
The USA did not bail out Chase. Look it up.
5. Finally it takes an ignorant person to use profanity.