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Chase Bank in Lakewood, Washington - Poor customer service

Once again I sat inline at the branch waiting for service. I always used the drive thru service it was fast and convenient. Now that chase did away with the drive thru I sit in line and wait for one checker to help about 10 people standing in line. No one wants to use those *** machines we want a teller....I am about ready to move my account I have had with the bank for over 20 years. I hate this. Trying to cut employees down to save money say its customer satisfaction and resolve complaints to do away with the drive thru I call bull ***. Put your drive thru back!!!! I hate going to your bank now...
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Review
#636988 Review #636988 is a subjective opinion of poster.
Product
Chase Bank Account
Reason of review
Poor customer service

401K loan check declared fraudulent check by CHASE BANK

My husband deposited his 401K loan check to our checking account with CHASE BANK on May 4, 2015. It was supposed to clear on the 6th. On the 7th my husband was paying his lunch and was told he had no money in his account. CHASE had frozen his account including what we already had in there before the 401K deposit. We have direct deposit to CHASE BANK. All our paychecks go directly to our checking account with CHASE. Today (May 11, 2015) CHASE told my husband that they had closed our account. No money will be available for ten (10) business days. We are scheduled to go out of the country in a few weeks. We have not paid our mortgage and other bills. How could CHASE BANK "legally" do this this horrible move to a poor consumer?
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1 comment
threez745
#1013291

Criminals.

Thought - have the police meet you at the bank. Bring docs.

They are holding "your money" illegally.

Let's fight back!

Review
#634370 Review #634370 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Cons
  • Unethical business practices
Reason of review
Poor customer service
Loss
$22000
Preferred solution
Let the company propose a solution

Billing Department Review

I was in the hospital for 2&a half weeks, with cancer,got my purse stolen on April 20th,Chase Bank I didn't call soon enough to fight these disputes,and now they won't help me. I also have a fraud on my Freedom Card, because I didn't call early enough, they will not help me
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Review
#632668 Review #632668 is a subjective opinion of poster.
Reason of review
Poor customer service

Chase Bank - Cash deposit not allowed to sons account

My son who is away at college called home and said he needed some money to make it through the last couple of weeks of the semester. I stopped in the local Chase branch to make a $150 deposit into his account and the teller would not accept the deposit. They told me it was a privacy issue- what a bunch of BS I told the manager along with a few other choice words. They have to be the worse bank ever. Everyone should send this bank a message and cancel doing business with them. My son will be canceling his account when he gets home.
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2 comments
threez745
#1013296

Criminals

Pleo
#981480

When I was with a big bank, who shall remain nameless, I attempted to deposit my mother's check into my account. My mother had signed the check over to me.

When the teller refused to take it, I demanded to know why. "Well, how do I know you didn't just find this lying on the ground outside? How do I know you didn't steal it?"

I replied, "I am signing MY OWN NAME TO IT. It is going into MY ACCOUNT.

If the check gets reported as missing or stolen, FINDING ME WON'T BE VERY DIFFICULT."

WHAT. THE. HECK?! I can't believe I actually had to explain this to her!

"Well, we can't take it. Sorry."

It was the final nail in the coffin for me regarding big banks.

My credit union happily took and deposited the check.

My point in telling you all of this is that it's promising your son will continue to run into these kind of issues with any big bank he goes with. Suggest a visit to your local credit union.

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Review
#632562 Review #632562 is a subjective opinion of poster.
Product
Chase Bank Deposit
Cons
  • Business practices
Reason of review
Poor customer service

Chase Bank - Account Review from Vista, California

1.0
Details
Today, Saturday May 2, 2015, I walked into Chase to deposit $1,800 cash into my landlord's account. My landlord and I are on great terms and she gives me 12 deposit slips with her account number on it every year so I can deposit the $1,800 into her account monthly. My routine has been to transfer the rent money from my account to my landlord's . However, after MUCH frustration with Chase in the past, (including depositing my money into some unknown persons account instead of my OWN), I decided to close my account forever. Which brings me back to today. I gave the teller my landlords deposit slip and $1,800 in cash to deposit into my landlords account and the teller (Kathy) says she cannot accept a cash deposit. WHAT?????!!! Cant accept a CASH DEPOSIT? I thought she was joking. Unfortunately she wasnt. I was so shocked and pissed that I could barely talk. I squeaked out a little "You arent SERIOUS." She said "Well, yes." I had a few choice words and she stated that there have been money laundering issues and they had to set some new rules. I let her know what *** that is and how utterly ABSURD that Chase BANK WOULDNT ACCEPT LEGAL TENDER and I walked out. Believe me, every person, colleague, family member, and even strangers are going to hear this story and I hope they....and everyone who reads this, will pull their money OUT of that crazy place!!!!
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Review
#630272 Review #630272 is a subjective opinion of poster.
Product
Chase Bank Account
Reason of review
Poor customer service

Chase Bank in Brooklyn, New York - Lacking Customer Abilities

I went into Chase branch: 746970, with my husband, we sat down waited for assistance, Thamina Islam came over and asked who was next, me and my husband said we were but the man that came in after us said he was, my husband explained to Ms. Islam and the man that we were there before, this lead to an argument, that could have been prevented, if we had a sign in sheet. Ms. Islam helped him first. I got upset and ask to speak to a Manager, Ambika Ramnauth NMLS ID: 602289 came along and after explaining to her what happened and that a sign in sheet is needed, we got this feedback. Chase believes it’s not. My response does Chase believe its customers should argue? Get it together CHASE!
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1 comment
threez745
#1013300

Be careful. The Banks own America. You could have become a domestic terrorist!

Next time - have law enforcement come.

Fight back.

Review
#629550 Review #629550 is a subjective opinion of poster.
Service
Chase Bank Manager
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Chase Bank in Frohburg, Sachsen - Creates problem then causes problems for customer

Chase has been nothing but problems. I had a common monthly phone bill charge denied which chase claimed looked fraudulent. It had been charged before with no problems. Was valid. Due to this they suspended access to out online access so we can't see the activity on our account. Then they say there is odd activity. Really ***, they create the problem then its you must change your user id and password when there never was a problem. Plus they do this while we're on vacation and can't access 800 numbers which are the only numbers they offer. It's to the point we prefer to just cancel the cards. Really they make it difficult and its always the same BS excuse,we're doing this for YOUR safety, and we really want you to be safe. But we all know its for their safety and they don't care if they inconvenience you.
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Review
#627949 Review #627949 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Chase Bank in San Jose, California - Lack of Claims Help and Rude Claims Representitive

2.6
Details
I had a company that I had done a free trial with charge me before my trial period ended, so I called Chase to stop the payment and have the money put back into my account. It's a Friday, a week from payday, when every dime counts, and I need my money to get my daughter and I through the weekend. I wait on hold for 45 min and was picked up by an unknown agent. She refused to give me her name, and then put in the claim, telling me that my money wouldn't be in my account until next week. When I asked to speak to a supervisor, the agent became rude, over talking me, and being flippant. When I told her that I would take this to the next level, she said "whatever" and then hung up. I'm over Chase. Looking into another bank for both my self and my business. You don't need me, I don't need you.
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Review
#626935 Review #626935 is a subjective opinion of poster.
Cons
  • Cust service
  • Their service reps
  • Not resonable
Reason of review
Poor customer service
Loss
$33
Preferred solution
Full refund

Chase Bank - Checking Account Review from Houston, Texas

Getting into a new business and deposited a large check and they restricted my account. Bills that I paid before the deposit was returned and they will not let me get any money from the account. Call bank and all they can say is chase has the right to end relationships. It's crazy, I have banked with them for years with a good standing account and everyone I talk to can't explain the problem to me.
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Review
#626577 Review #626577 is a subjective opinion of poster.
Reason of review
Problems with payment

Money Deposit Review

1.0
Details
Their system is horrible they can revive how many times people are depositing money and they will charge you double for their mistakes. Plus coustumer service is horrible they never help you in anything. I really don't recomend to make a acuount at chase bank!
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Review
#625607 Review #625607 is a subjective opinion of poster.
Reason of review
Poor customer service