Chase Bank
Reviews and Complaints
Chase took $1,600.00 and refuses to release my funds!
- Took my money
Preferred solution: Full refund
Chase Bank Banking Service Review
Refunds
Check hold for twelve days
Preferred solution: Full refund
Bad customer service and ethical treatment of customer
- Customer service
- Unethical practices
- Customer service and practices
Preferred solution: Nothing. I want nothing from this pathetic company. Every one should know that they are horrible and do not care about their customers. Very unethical practices, but they will send you advertisements to get their cards every day 3 at a time.
Chase Bank Customer Care Review
Chase Bank Account Review
MORTGAGE CLOSING
Preferred solution: Full refund
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Verified Reviewer | Denver, ColoradoChase Bank Customer Care Review from Denver, Colorado
Chase Bank Customer Care Review
PILLING ON THE FEES
Chase will hold funds from being processed to try an get OVERDRAFT FEES, $34 A POP.THIS IS SOME B.S,at 5;50 I make a cash deposit,now I have a plus balance,that night my direct deposit goes in,SOME HOW CHASE DELAYED THE WHOLE PROCESS AND PUSHED THROUGH A CHECK BEFORE MY DIRECT DEPOSIT GOT POSTED,LITERALLY MINUTES AFTER THE $34 FEE HIT,THEN MY DEPOSIT GOT POSTED.THIS REALLY HAPPENED,THE CUSTOMER SERVICE REP CONFIRMED THE TIME THE FEE WAS TAKEN,AND THEN CONFIRMED WHEN MY DIRECT DEPOSIT WENT IN.THEY WHERE MINUTES APART."CHASE WILL LOOK INTO IT"GOOD FOR THEM ,IM LOOKING INTO "BANK OF AMERICA"THE MORAL HERE IS CHASE WILL FEE YOU TO DEATH IF YOU LET THEM.
- No reduction offered
CHASE AMAZON CARD
I get an e-mail from Chase Amazon for 30$ off 150$ spent on Amazon. No specific details are noted.
It is -noted to be for Primeday -7-12-16. I try to use it repeatedly. I talk with Amazon people who punt me to Chase people. It starts out saying invalid coupon code early in the day (6 AM).
I am told by Chase and Amazon people to only buy prime items, not using my points etc. I try this repeatedly. I keep talking to reps from both camps. Finally around 2 pm I am told to try again later.
I did and got "promotion over." What? I call Chase again, demand names. They refuse to give names and be held responsible, but say the offer expired at 12 Noon. I was on the phone prior to 12 Noon and around 2 PM, no one said anything about a time limit.
Finally I get a supervisor who is flippant and happy to cancel my card. His name was Tony Gomez from the San Antonio, Texas location of Chase. He was proud to give me his name and taunt me further. He was rude and flippant after all the frustration his reps and Amazon put me through for the *** coupon.
I called Amazon to complain about him and the whole process. They gave me a courtesy credit due to the run around Tony and his staff put me through. When you have a promotion...spell out the terms clearly. Note the time the promotion ends.
Nowhere on the coupon did it say it would end at 12 noon and was only good for amazon goods bought directly from Amazon only (provided and delivered by Amazon...their own stock). I was told repeatedly it was for prime items. Prime items can be from many companies. This campaign was deceptive and in my opinion intentionally so.
Reps like Tony have no business in customer service.
That goes for Marie C. from the San Antonio location too.
- Customer service people
Chase Bank - Customer Care Review from Round Rock, Texas
Poor business choice
Chase misrepresented on borkerage fee
The Chase bank at Medlock Bridge Road, Alpharetta, GA convinced me to transfer all my retirement funds to get Chase for private client status and no fee to operate or close if I don't like the services. I didn't like their services and want to move back my funds to Vanguard.
Now they are hitting me with fee of $75 for each fund.
They misrepresented me all along. I want my fee back.
- Only one person more helpful
- Worst customer service
- Refuse to pursue my claim
- Rest of bank personnel useless
Preferred solution: Full refund
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So when you opened your account at Wells fargo...how many did you open and how many more did they open for you....hahahaha