Anonymous
map-marker Astoria, New York

Chase Credit Card Review

Always changing the terms & conditions
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Meira Jdb
map-marker South Bend, Indiana

Impertinent, Disrespectful, Insolent, Discourteous, Fresh, Insulting

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I had deposited money which I thought was already available after 2 days because my local Chase bank told me that AND I received an email telling me it was AVAILABLE! I tried to use my funds but system came back & said my account was overdrawn. I called your customer service to try to clear it up and waited 5 minutes to speak to this incompetent ***! He did NOT want to hear my problem and just recited your "rules and regulations" to sound like he didn't hear me. I asked to speak to a manager & he pretended again not to hear me and continued on!!! I told him to stop ignoring me but AGAIN talked like he couldn't hear me. I asked for his name and eventually after a few times he said his name was RAM but it probably isn't! How can one deal with such unprofessional treatment like this from Chase????
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Cons:
  • Customer service left bitter taste in my mouth
  • Rude customer service
  • Seemingly deliberate avoidance of issue
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

I have they same problem with Chase's Claim Dept. (supposedly this guy Brian is the supervisor) He is rude disrespectful a bully and it seems like I always get handed over to him tho Ive specified before hand that I do not want to talk with him.

He has no communication skills. Further more he would not give me his last name. Well I guess thats modern banking practice, because use to your know the first and last name of the tellers or bankers.

I mean they know all the customers information. If thats not bad enough, just try to find out how to contact filing a complaint on a Chase Employee.

Dana Fzq
map-marker Culver City, California

I HAVE FRAUDULENT MORTGAGES WITH NO MODIFICATION AND NO PRINCIPAL REDUCTIONS FROM JPMORGAN CHASE BANK NA

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Updated by user Jan 12, 2015

it has NOT been resolved.

if it has been resolved, i would tell you so!

obviously!

Original review Dec 11, 2014
3813 Huron Avenue #5Culver City, California 90232-****

Thursday, December 11, 2014
c/o V.I.P. Corporate ExecutivePISSEDCONSUMER.COM1732 1st Avenue Suite #25581 New York, New York 10128
Regarding: Very Serious Complaint Involving My (2) Two Existing Fraudulent Mortgages With JPMorgan Chase Bank, N.A.
Regarding: I Need HELP With My Bank Into Either Getting Me Loan Modified And/Or Receiving A Principal Reduction On Both Properties
Regarding: Loan Numbers: # 301467**** and # 301467****

Dear PissedConsumer.com Executive:
Good Morning or Good Afternoon to You!
How is your day today in sunny New York, New York?
My day is going fine, thank you, except due to the Fact that I have had a very Long, Frustrating and Disgusting Battle with JPMorgan Chase Bank, N.A. and I did write to You before about my complaint about (1) one to (2) two years ago, however, at that time, I was Not able to get the type of assistance desired and so I was encouraged to correspond back to You again at a later time regarding my Very Serious Complaint and in providing You with any Updated Information and/or Events in order for You to HELP me with my (2) Fraudulent and Illegitimate Mortgages that I still hold.
I was Honestly hoping that I could work out my (2) Two Fraudulent Mortgage situations with the bank, but apparently it is Not working out and so my Only resource at this time is to sit and write You out my letter requesting Your HELP, ADVICE and LEGAL INTERACTION with the bank in order to get them to do something about these (2) Two Fraudulent Mortgages for ME such as offering ME a real Loan Modification and/or Principal Reduction because at the present time, they have done absolutely NOTHING FOR ME, except to see me continue to suffer and that is all!
Please NOTE: If I had already received the HELP, then I would NOT be bothering You anymore! Obviously!
Here Is My Background On My (2) Two Fraudulent Mortgage Cases In Order To Give You A Better Understanding Of What I Have Gone Through So Far: About nine (9) years ago, I got involved in getting approved for (2) two loans for (2) townhouses (without even verifying my income or job or anything!) and on both loans, I put down $100,00.00 towards each property which came out of my lifetime savings in order to give me a better monthly mortgage.
Anyway, when I got the (2) mortgages, I had NO idea of what I was getting myself involved in and thought that I had a very good deal, however, several years later, I found out that NONE of the Money that I had put down (if I am correct), plus ALL of the Monthly Mortgage Payments (throughout those years) ever went towards the PRINCIPAL BALANCES for each property, plus something called "Negative Amortization" had also been ADDED on to BOTH Mortgages throughout all of those years as well (without telling me, nor informing me) and today, I am NOW stuck with (2) Two Underwater Loans that are still 100% Unaffordable and I am ONLY NOW able to barely pay the Minimum Payments due each month and sadly, I must rely 100% on my Monthly Rental Income in order to pay for BOTH OF THOSE MONTHLY MORTGAGES since I am on a Limited Income with Disability and therefore Unable To Work!
Please NOTE: The bank has Definitely Taken Advantage Of A Disabled Person and up to this Date, has Refused To Do Anything About It!
Recap: The (2) Two Rental Incomes that I generate barely pays for the Monthly Mortgages and NONE of this Money ever brings down the Principal Balances, Plus the Negative Amortization Still Continues to this date!
About (3) Three Years After Starting With Those (2) Two Mortgages: I did try to Refinance both of my mortgages and even Moved Over Some Of The Money that I had tied into my Culver City Condominium Property where I still live today (in order to make the Monthly Mortgage Payments Cheaper), but instead of the Mortgages going Down, they went UP!
After all of this occurred, I did try to get Loan Modifications on BOTH of my properties with JPMorgan Chase Bank, N.A. and they of course, Turned Me Down and Denied ME and gave me many Lies and Excuses of Why they could Not modify me, such as that they Never Received My Paperwork!
When they did this to me so many times, I then Sued Them in Small Claims Court for Lying To Me and they settled out of court by giving me a check for the small amount that I had asked for which was just a few thousand dollars, however, this did Not solve my Continuous Problem!
Later On Down The Road: I found out through the mail that JPMorgan Chase Bank, N.A. was hosting an Open House and had invited ME personally to come to one of their buildings that they were holding it at in order to meet with their Loan Modification Specialists and file through them in the hope of Getting Loan Modified. I did take advantage of this opportunity by going through the horrible and lengthy paperwork process with them to just eventually get Turned Down And Denied Again, for Invalid Reasons, of course!
The *** And Nightmare Continues: I was so angry and frustrated in How they had Mistreated, Lied and Abused ME as their Mortgage Customer that I decided to contact Ms. Laura Francis from Hopper Realty at: 626-815-**** or laurafrancis@***.com who was the Real Estate Agent at that time who sold me the properties for further advice. Her recommendation was to hire the Law Offices Of Todd Becker located at: 3750 East Anaheim Street Suite #100, Long Beach, California 90804-**** (*88) 436-**** & (562) 495-**** or collins@***.com & becker@***.com and go through them in order to get the Loans Modified and claimed that they were supposedly Very Successful at doing so and had a Very Good Reputation in the business and so I took her advice.
When I met with Christopher Collins who was one of their legal assistants working at the law firm at that time, he told me that I had to pay them $3,000.00 upfront (in which a new law came out just a few months afterwards preventing attorneys from charging those fees upfront) in order to get Loan Modified and claimed that he could do it, however, they tried to get ME Modified At Least Three Times In A Row and for each time that they had tried, the bank would continued to Turn Me Down and Reject Me by changing their reasons every single time and after working with this very Unsuccessful Law firm for about one year plus out of My Life, they finally told ME that there was NOT much more that they could do for ME and I even asked Mr. Todd Becker who is the Principal Attorney of the law firm if he could take on My Case and File A Lawsuit against JPMorgan Chase Bank, N.A. and he Refused stating that he believed that it was just simply, "Not Worth It"! Maybe he was Right, Who Really Knows?
At that point in TIME, I felt extremely HELPLESS and ANXIOUS to seek out HELP in which I still have NOT received as of yet, however, I did NOT give up the FIGHT!
I then went ahead and consulted with another attorney about my (2) Fraudulent Mortgage Cases whom I was referred to from another attorney. The NEW attorney that I met with specializes in Consumer Law with 25 years of experience and his name is Mr. Martin D. Gross from the Law Offices Of Martin D. Gross located at: 2001 Wilshire Boulevard Suite #205, Santa Monica, California 90403 (3**) **3-8320.
While meeting with Mr. Martin D. Gross in his office, we had discussed my case in quite some detail and he felt confident enough to take on my case for $15,000.00 for the (2) Two Fraudulent Mortgages in order to get JPMorgan Chase Bank, N.A. to do Something Constructive And Positive About It and we had worked together for about (3) three years on the cases in which the court appearances started around Monday, August 13, 2012 through the Los Angeles Superior Court located at: 111 North Hill Street, Los Angeles Department #54 Room #512, Los Angeles, California 90012 (2**) **4-6968 whereby he filed my lawsuit under Case Number: BC486365 and the Judge that heard the Case was Judge Ernest Mitsuo Hiroshige.
I truthfully believed and trusted my attorney because he is a very good listener, communicator and writer and through the legal process I had the opportunity to read his Initial (20) Page Long, Detailed Complaint that he had written against JPMorgan Chase Bank, N.A. stating that they have Committed Fraud, Including Conducting Bad Business Practices on Both Of My Loans which are still Not Legitimate to this date. Shortly after he filed it, he got a response from one of JPMorgan Chase Bank, N.A.'s Attorneys who said something to my Attorney about offering ME some kind of proposed Modification in writing if I went ahead and gone through the whole, lengthy, time consuming, annoying paperwork process again of supplying the SAME documents like before with the HOPE and PRAYER of Getting Modified and I also had to Agree to Dismiss The Case "With Prejudice" (which was Nothing, but Blackmail), however, it was ALL "NOT GUARANTEED", nor signed for In Writing, whatsoever according to the NOTES that I have provided to You in the attachments. and since their proposed Modifications were "Not Guaranteed" in writing, I told my Attorney, "No Way"!
Please Note: Another Good Reason of Why I said "No" was also because since I had already tried to go through the SAME, DAMN, Paperwork Process and get Modified (3) Three Times In A Row through the Law Offices Of Todd Becker and that already did Not work out In My Favor, then Why would it work again This Time Around?
Furthermore, both my attorney and I decided to continue with the Lawsuit and once JPMorgan Chase Bank, N.A.'s attorney received our complaint, they then in turn filed a Demur (or Response) with their side of the story trying to claim that JPMorgan Chase Bank, N.A. is NOT Responsible for My Loans (that they are In Charge Of) and for whatever happened to My (2) Two Fraudulent Loans before JPMorgan Chase Bank, N.A. took them over, it was again Not Their Responsibility since the (2) Two Fraudulent Loans came from WAMU in the first place.
Between my attorney and the defendant's attorney and the court, the Demurs, Case Management Sessions and Amended Complaints went back and forth for months and to be Perfectly Honest With You, the Judge was taking the Defendant's Side The Whole Time in making my case Extremely Difficult for my Attorney by trying to get him to keep on Rewriting the Answers, Demurs, etc. and in getting him to Amend the Complaints all the way to the Very End, that I Ended Up LOSING THE CASE for Invalid Reasons and NEVER RECEIVED any type of HELP from the Court, nor the Bank!
On A More Somewhat Positive NOTE: Just after this whole Negative Disaster came to and End, the ONLY Good Thing that happened later on back in the year of 2013 is that I had received a One Time Check in the Amount of $2,000.00 which came from the Independent Foreclosure Review that was held across the country for Qualified Homeowners Who Apparently Had Suffered Some Hardship With Their Bank and I ONLY Qualified for this Very Small Check which did NO Good For ME, except ADMIT that JPMorgan Chase Bank, N.A. obviously was and is still in the WRONG!
Please NOTE: The sad part about this check is that it did NOT Get Me Any Loan Modifications and it did NOT Get Me Any Kind Of Principal Reductions for BOTH of my Mortgages in which I still Need Very Bad!

If you would like to review and read my Attorney's Written Complaints, Demurs and/or Amended Complaints with the Court and the Defendant's Attorneys and their Responses, then please type the following URL Links:
file:///C:/Users/Howard/Downloads/Decision%201-**-**.pdf
file:///C:/Users/Howard/Downloads/JPMC_s%20Demurrer%20to%20Complaint%20(1).PDF
file:///C:/Users/Howard/Downloads/Shore%20FAC%20Complaint.pdf
file:///C:/Users/Howard/Downloads/Shore%20FAC%20Complaint%20(4).pdf
file:///C:/Users/Howard/Downloads/Shore%20FAC%20Complaint%20(8).pdf

If you would like to view my whole Court Case from beginning to end in more detail, then please visit: www.lacourt.org/casesummary/ui/Then enter: Case Number: BC486365Then enter: Filing Courthouse: Stanley Mosk
CONTINUING ONWARDS: My attorney has had several conversations both on the phone and via email with the defendant's attorneys during the trial and if You would like to get in contact with any one of them, then here is their information for your reference:
Ms. Sally Mulligan, Vice President & Assistant General CounselJPMorgan Chase Bank, N.A., 194 Wood Avenue SouthIselin, New Jersey 08830Phone: (732) 452-**** & Fax: (732) 452-****
Email: sally.j.mulligan@***.com
Ms. Janice Allende, Esq. / Legal & Compliance BankingJPMorgan Chase Bank, N.A., 194 Wood Avenue SouthIselin, New Jersey 08830Phone: (732) 452-**** & Fax: (732) 452-****
Email: janice.allende@***.com

As A Friendly Reminder: These two attorneys above have made False and/or Fake Pretenses and/or Proposals to Modify ME, but it was NEVER Promised, nor Guaranteed to ME In Writing with a Date and Signature! In FACT, I felt very Uncomfortable with their Malicious Proposal because there is a Stipulation and/or Tactic that they were using to Manipulate and/or Blackmail ME by stating that I Must Dismiss My Court Case With Prejudice First and Then They Will Consider and/or Think About Deciding Of Whether They Want To Modify Me Or Not!
This is NOT a Promise, nor Guarantee, and then they wanted ME to fill out ALL of the SAME damn paperwork Again, just like before and go through the same Abuse and Torture that they had already put me through like when I went through the Law Offices Of Todd Becker to do the Exact Same Thing in which I got Nothing, but Turned Down and Rejected, Three Times In A Row, Unsuccessfully!
Enclosed, in the attachments, please find the following documents for your further review and reference.
Pages 1-3: Conversations That My Attorney Had With The Defendant's Attorneys When They Tried To Blackmail Me Into Dismissing The Case With Prejudice With The HOPE Of Getting Unsuccessfully Modified!
Page 4: Proof Of The $2,000.00 Refund From Fund 1 Independent Foreclosure Payment QSF Paying Agent - Rust Consulting, Inc. - 2013.
Page 5: Conversation That I Had With My Attorney About My Court Case Back On Friday, April 19, 2013!
Pages 6-8: Court Case Summary Number # BC486365 Lawsuit Filed Showing The Documents Available For Viewing.

My Final Thoughts: All that I want is HELP with and from My Bank! Not Games! Not Lies! No Fake Proposals! Not Fake or False Promises! Just Real, Honest, Legitimate HELP to Get either Loan Modified and/or a Generous Principal Reduction and so far, I have Received NO HELP! ZERO POINT ZERO! .....and that is Why I am coming to You for Help Once Again!
If you would like to get in contact with me in order to discuss my Letter Of Serious Complaint And Disgust in further detail, then please contact me on my cellular phone number at: 323-514-**** or computer phone number at: 323-786-****.
You may also email me back at: HOWARDPAULSHORE@***.COM or PRIVATE_EXECUTIVE@***.COM.
You may also write back to me at:
c/o Mr. Howard Paul Shore3813 Huron Avenue #5Culver City, California 90232-****


I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.
Thank you.
Sincerely yours,


Howard Paul ShoreAngry, Upset, Pissed Off And Beyond Frustrated JPMorgan Chase Bank, N.A. Victim Of (2) Two Fraudulent Loans Customer
/HPSEnclosures: Please See The (8) Eight Attachments For Your Records And Further Review. Thank You.
PS: I Think That The United States Of America Citizens Should Come Together And File Several Class Action Lawsuits Against The (3) Major Banks, Particularly JPMorgan Chase Bank, N.A. For Fraud And Stealing Their Customer's Money! Seriously Speaking!
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Cons:
  • Being ripped off and scammed
  • Being lied to and verbally abused
  • No principal reductions offered
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

2 comments
Guest

If you get a chance watch , The Building of America on Netflix .. There you will see how we have been getting ripped off from these evil men ..

Guest
reply icon Replying to comment of Guest-949057

thank you

add me to facebook = HOWARD PAUL SHORE

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Maynard Qyg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kaufman, Texas

Review in Other category

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It not about another company it the same one talk to money gram they cant tell me why a guy pick up money and it was for a girl IC3 they didnt seam to much intersted about it cause it not there money they lost chase bank should have knew the difference but no they on me to get the money replace they dont care either everybody going to let this guy get away with it and i have number and money gram has paper work to find him but no one care cause they want me to come up with all them money j.p.morgan chase say they so smart but they let a faulty casheir check through and waitted two week before they said anything at least america national bank must be smarter than j.p.morgan chase bank cause they looked at it and they knew rite off the bat it was fake so what does that tell you now explain it to me

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Reason of review:
Poor customer service
1 comment
Guest

What language are you writing???

Anonymous
map-marker Mira Loma, California

Chase Bank Customer Care Review

I have deposited my own personal checks in amounts over $1,500.00 into my mother's Chase account every month for years. Today a teller refused to break three $100.00 bills for me because I don't have a Chase account. ( I won't be opening one any time soon, either. ) Isn't money handling what banks do?
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Reason of review:
Poor customer service
Resolved
Memphis Hbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Resolved: Auto Loan Extension !

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RUDE! UNKIND! DISRESPECTFUL! UNCARING! UNPROFESSIONAL!!

We lost our income's and called CHASE BANK to ask for an extension on our auto loan, which we have always been on time with and have Not missed a payment before.

We were informed that Because we lost our income by NO fault of ours that they WON'T allow it ? Because they said it is ONLY Allowed for "UNFORESEEN!" events?????

I Do Not know of any business that is going to Layoff employees and give advance NOTICE to said employees, there for this WOULD BE an "UNFORESEEN!" event.

I WOULD NOT recommend getting any kind of loan with chase bank to ANYONE!

THEY are a SORRY *** Bank to do any business with and you would be better off going to a loan shark for money!

We will close all of our accounts as soon as we can and WILL NEVER do business with them EVER in the future!

PISSED OF CUSTOMER!!!!!

View full review
Loss:
$17000
Reason of review:
Poor customer service
3 comments
Guest

chase is for rich people

Guest

Chase Bank sucks, they are the biggest crooks ever, and I hope the dam place burns to the ground.

Guest

We are having same issue, requested 1 defrired payment, we have made 28 on time payments and they said it's not a acceptable reason, beyond unbelievable. We are to call back in a few days. Will never recommend them and will be shopping for someone else to take over loan

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Anonymous
map-marker New York, New York

Chase Bank Customer Care Review

Always abusing customers , always "JUSTIFIED"
View full review
Reason of review:
Poor customer service
Anonymous
map-marker San Antonio, Texas

Chase Bank Customer Care Review

I called at 315p to the location in oak hills in the medical center in S.a.tx. To see what was needed to open a checking account I go there and sit for 20 minutes only to be told that the banker is leaving for the day,it was 4p.i called back again spoke to supervisor and told they take customers by appointments so basically I'm a new customer that was turned away , wow !!!
View full review
Reason of review:
Poor customer service
Anonymous

Chase Bank claims to be "green", but floods the country with non-recyclable paper junk mail

Chase Bank refuses to stop flooding our business mail box with unwanted, non-recyclable paper junk mail. This is despite several written request to stop for the past 2 years, and even filing a complaint with the BBB in New York City. The mail is addressed generically to "Our Neighbor".

Chase Bank claims on their web site how "green" and environmentally friendly they are. What a joke! Just another hypocritical big bank that floods the country with unwanted junk mail while their management makes off with millions. "Green" - Yeah Right!

Guess they are too big to fail.

View full review
Cons:
  • Sends out tons of junk mail
Reason of review:
Chase Bank refuses to stop sending us junk mail despite several requests to do so.
Reigan Jfq
map-marker Tampa, Florida

Chase Bank Account Review

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Closed my account because of fraudulent activity ?!!?!?!? How does this make any sense a bank is supposed to be secure!!!!
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Reason of review:
Order processing issue
Anonymous
map-marker Brooklyn, New York

Short Review on September&nbs-04:00;30,&nbs-04:00;2016

Ladrones, siempre *** ventaja a favor de ellos
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Sacramento, California

Review in Banks category from Sacramento, California

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Chase Bank - Review in Banks category from Sacramento, California
Chase Bank - Review in Banks category from Sacramento, California - Image 2
Chase Bank - Review in Banks category from Sacramento, California - Image 3
My name is DeMar Kennerly 21st Sacramento,CA a man by the name Brian hits my vehicle 2013 Mercedes Benz and is trying to get away i need a witness that was at chase bank around April 27th 3:00 pm. Please send Corporate help me out im in the parking lot trying to find a witness Please chase send mails to everybody who made a transaction at april 27th chase bank 21st sacramento ca between 2:00pm and 3:13 it would help
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Anonymous
map-marker Durham, North Carolina

Chase Bank Banking Service Review

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Worst banking experience ever! Wire tranfers are always an issue, in store service from bankers are horrible on Candler Road Decatur, Georgia, the branch manager in Conyers, Georgia acts like she is afraid of her own shadow. One morning someone left thwir ATM card and I tried ro give it to her and she pretty much shunned me away and said that it is a safety hazard for me to speak to her as she entered the bank. She pulls up in a old white Tahoe... I had to remind her that I was in a new Escalade, so I should have been afraid of her FYI... I was only trying to return a loss ATM card of one of her customers. At 9am in thw morning she was carrying her work clothes as though she rolled oit of the bed in her clothes from the previous shift...wrinkle and tacky... Branch manager tuh!!!!
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Reason of review:
Poor customer service
Anonymous

Mortgage

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I'll tell you that bank is listed in the Panama Papers! They stole our tax payers money and hide it ... so that ironically they don't have to pay taxes! They refuse to answer my calls after the bailout for a loan modification and still they "steal" people's houses and made out like thieves. Wake up America! It's not Trump or the government it's corporate America that has convinced people that the gov was evil and have defunded it. Just wait to see how it America will be without unions or any regulations. They trash our economy and blamed "poor people"??? Those oh so smart MBAs . The other place people should complain is the Consumer Protection Agency. And this video should be headline news. http://www.ted.com/talks/william_black_how_to_rob_a_bank_from_the_inside_that_is
View full review
Loss:
$22500
Cons:
  • Any second of dealing with chase
  • Customer service and practices
  • I was never asked to prove my case
Reason of review:
Poor customer service
1 comment
Calhoun Udq

Every thing this writer said/says is SO RIGHT!!!

Anonymous
map-marker South Weymouth, Massachusetts

Illegal debt collectors

Hello, Chase is trying to collect $300 checking account debt from me without telling me any reasons for owing them money! They can tell me it's from 4 years ago but that's it. In the interim, I had a Chase account, a Chase Auto Loan and multiple offers for Chase Credit Cards. This is extortion and exactly why they had a class action lawsuit recently. Horrible company and horrible practices. Belong with Wells Fargo as the devils of the business world. Looking for help to sue them again for harassment.
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Reason of review:
Problems with payment
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