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Didn't really appreciate going to my local Chase Bank ATM this month (June) only to be repeatedly reminded that June supposedly is LGBT "Pride" Month! I don't like ANY institution--but especially one handling MY money--being so presumptuous regarding anyone's life...
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1 comment
Anonymous
#1059360

LGBT is politics? But it is also a life style?

Which is it buddy? Racist much?

Review
#657813 Review #657813 is a subjective opinion of poster.

Chase Bank in Wenatchee, Washington - Unhelpful and rude customer service agent.

I had an issue with the money I sent through quick pay, they took the money out of my account already but the receipient didn't receive the money yet, customer service agent lyn which is a guy, wants my debit card number, I said I don't have right now because I'm at work right now and told him he can verify me with other stuff ( SS, ADDRESS, DOB, etc), but he said I cannot help you because you don't have a debit card number, and he hang up the phone right away. Is that what you called customer service???
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1 comment
Anonymous
#1016759

Do you ever look at a mirror? Maybe you were rude first

Review
#655190 Review #655190 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Can not use common sense
  • Nonsensical retorts to complaints
Reason of review
Poor customer service

Coin Change Sorter Machine Review

Chase Bank is usually very customer friendly. They have recently removed all change counters in Illinois leaving the customer with having to roll themselves. Horrible decision and very customer unfriendly. Banks have always handled that for their customers. That is telling me that I am not appreciated
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Review
#653037 Review #653037 is a subjective opinion of poster.
Reason of review
Poor customer service

Account Review

1.0
Details
Today I went to Chase on Woodruff and Carson. They treat you like if they never had a bad week, your suppost to now everything about your account! They need to be more polite to your customers. One banker telling the other banker what is wrong and the banker not accepting help!.
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Review
#652067 Review #652067 is a subjective opinion of poster.
Reason of review
Poor customer service

Chase Bank in Seattle, Washington - Ridiculous Customer Service

1.0
Details
I just received a very short, rude letter from Chase threatening to cancel my credit card account. Putting this in perspective, I use my credit cards extensively and pay my FULL BALANCE monthly. I have charged over $350,000 on my account over the last 5 years for work travel purposes. I have never made a late payment, and have never accrued interest on the credit card accounts. The issue, from Chase's perspective, is that the last two months payments have been made by credits rather than a direct payment. As this is all automatic, I was completely unaware of the issue. It turns out that I was diagnosed with Cancer and am going through treatment. I have had to cancel all of our family vacations this year, and that resulted in credits on my credit card accounts. When I called customer service, the call was 56+ minutes and resulted in them needing to research it and call me back. They completely understood the situation in seconds, and their first response was that I should make a $25 payment even though I don't owe a balance. After talking with a supervisor, the result is they needed to request a research request and get back with me. I expect more from Chase, frankly, a lot more. Even though the people at customer service were understanding, the issue is that this situation should never have even happened. They had all the data in their systems to recognize the credits were an anomaly, but chose to send me a rude letter anyway. Is this how Chase should treat good customers?
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Review
#650696 Review #650696 is a subjective opinion of poster.
Product
Chase Bank Credit Card
Cons
  • Worse customer service ever
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Chase Bank Deposit Review

1735 W Artesia Blvd, Gardena, CA 90247 Went to this bank and was hassled by this guy named Giovanni because he did not feel my name matched my face. I swiped my card, entered my pin to make a deposit! Totally disgusted and offended i just left.
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Review
#649898 Review #649898 is a subjective opinion of poster.
Product
Chase Bank Deposit
Reason of review
Poor customer service
After four years Chase Bank suddenly closed my account freezing my money and not telling me why. Went into the branch talked with the Branch Manager and someone at Chase main office I they refuse to tell me why. The representative on the phone kept repeating the same...
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Review
#649480 Review #649480 is a subjective opinion of poster.
Product
Chase Bank Checking Account
Cons
  • Closing my good account
Reason of review
Poor customer service
Preferred solution
Keep account open
Yesterday morning (6-10-15) at approximately 8am (an hour before the main lobby opened), I pulled around to the business drive thru window to make a deposit. Every time I make a deposit at this bank (Morse Crossing in Columbus), they have the hardest time finding my...
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2 comments
Anonymous
#993842

The ATM machine could not find your account?

No debit card?

You can make a deposit without getting a receipt?

Bank tellers will talk to you before the bank opens?

Never use a night deposit box unless you are a business.

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Review
#648666 Review #648666 is a subjective opinion of poster.
Service
Chase Bank Bank Teller
Reason of review
Poor customer service

Chase Bank - Loan Review from Fullerton, California

1.0
Details
I had a very bad review with chase especially because I got my auto loan there. I have waited almost 7 years for their signature that the car belongs to me and I never got it and now that I need it, I have to wait another week or so. I have never missed a payment but they reward me with horrible customer service and are very greedy and screw people over
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1 comment
Anonymous
#993846

7 years after paying off a car loan, and now this person is worrying about getting the car title? And complaining that they have to wait?

It can easily take 3 months for any bank to send you the title after you pay off a car loan.

Extremely common. Extremely common.

Review
#648419 Review #648419 is a subjective opinion of poster.
Service
Chase Bank Loan
Reason of review
Poor customer service

Chase Bank - Account Review from Riverside, California

1.0
Details
Worst customers ever..went to open 2 bank accounts but the business banker in buena park location turned me down
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1 comment
Werwireless
#992056

Saturday 4 pm . I was there to open bank account for two of my stores in California.

The business banker gemtlemena seems like was in no mood to entertain my business. Very unprofessional attitude from an employee of such a big bank and would suggest no one to do business with buena park location.

Review
#646523 Review #646523 is a subjective opinion of poster.
Product
Chase Bank Account
Reason of review
Poor customer service